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All reviews nice hotel buffet breakfast hotel restaurant comfortable beds small town bars and restaurants nice room a lovely stay south island two nights heli hike glacier mountains helicopter nz landing rain
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20 - 25 of 1,067 reviews
Reviewed 9 June 2022

This hotel has great rooms and great beds. The room was quite large, spotless and well laid-out. My wife was unwell during our stay, and the staff were very keen to make sure our stay was as trouble-free and comfortable as possible. The quality of the food served was very high. I had the lamb and chicken, both of which were cooked to perfection. We were both very grateful for the consideration shown us by the staff, and hope to visit again under better circumstances.

Date of stay: June 2022
    • Location
    • Sleep Quality
    • Service
Thank Andrew C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Carey Lister, Owner at Scenic Hotel Franz Josef Glacier, responded to this reviewResponded 7 September 2022

Thank you for the review

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Reviewed 14 May 2022

We had a lovely break here. The staff were very welcoming and friendly. The food was great, the beds were super comfortable. The rooms were warm and had nice chairs and foot rests. We would certainly stay there again.

Date of stay: May 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank mitchell830
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Brad Watts, General Manager at Scenic Hotel Franz Josef Glacier, responded to this reviewResponded 15 May 2022

Kia ora

Thankyou for your feedback, we value your business and we hope to see more kiwis like yourself on the Coast, the Coast is an 'Epic Journey' and Glacier Country is an awesome place to unwind and enjoy the best nature has to offer.

Ngā mihi nui,
Brad Watts General Manger

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Reviewed 13 May 2022 via mobile

This hotel is well past its use by date, old fashioned and worn out. I appreciate that Covid has wreaked havoc on the tourism industry on the coast but this type of accommodation should be mothballed permanently. Breakfast was very average.
For the same price our next night in Queenstown we stayed in a 5 star hotel with spectacular views and amazing breakfast.

Date of stay: May 2022
Trip type: Travelled as a couple
Thank jenkinsChristchurch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Brad Watts, General Manager at Scenic Hotel Franz Josef Glacier, responded to this reviewResponded 15 May 2022

Kia ora

Thankyou for your feedback, you will be happy to know we are reopening our 5 Star Resort Te Waonui on the 1st October 2022, after 2 years of hibernation due to Covid, I'm sure this property will meet you expectations should you revisit Franz.

Ngā mihi nui,
Brad Watts General Manger

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Reviewed 29 April 2022

We had a fabulous 4 night stay in Franz Josef in February.
The staff were amazing we had many great recommendations from Ashna and another lovely Asian lady of which I have forgotten her name. The food and service were really awesome and I had a fabulous massage with Ashna. Can 100% recommend the scenic circle Franz Josef. I was truely spoilt on my birthday for dinner there the food was amazing .

Room tip: The suites have the best view you can just see the top of the glacier
Date of stay: February 2022
    • Rooms
    • Cleanliness
    • Service
Thank D1067KWrichards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Brad Watts, General Manager at Scenic Hotel Franz Josef Glacier, responded to this reviewResponded 2 May 2022

Kia ora

Thankyou for your feedback, we value your business and we hope to see more kiwis like yourself on the Coast, the Coast is an 'Epic Journey' and Glacier Country is an awesome place to unwind and enjoy the best nature has to offer.

Ngā mihi nui,
Brad Watts General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2022

A very warm greeting from Ashna started out stay on a very happy note. She is the life & soul of the front of house & is extremely helpful & accommodating.
Rooms are clean but basic. We had a lovely view of the mountains. Windows that open to provide some fresh air.
Food in Canavans restaurant was top notch.
Franz Josef & the West Coast have had a very tough 2.5 years - the hotel management really need to think hard about critical maintenance that needs to be undertaken e.g. 15 year old lumpy carpets, faded wood work, chipped hand basins, mould at window edges. Basic maintenance that needs attention before the jobs become too big.
Dont get me wrong we enjoyed our stay, but some TLC needs to occur to ensure the hotel is ready for a new wave of travellers.

Date of stay: April 2022
    • Value
    • Location
    • Service
Thank KiwiNZExplorer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Brad Watts, General Manager at Scenic Hotel Franz Josef Glacier, responded to this reviewResponded 2 May 2022

Kia ora

Thankyou for your feedback, we value your business and we hope to see more kiwis like yourself on the Coast, the Coast is an 'Epic Journey' and Glacier Country is an awesome place to unwind and enjoy the best nature has to offer.

Ngā mihi nui,
Brad Watts General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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