This is friendly, centrally located hotel. Close to attractions and good restaurants. Has a generous breakfast included. Has a good store in the lobby for drinks, snacks and fresh fruit etc. room was smaller and air conditioning was noisy and didn’t cool the room very well.
Dear Value Guest,
Thank you for giving us the opportunity to serve you recently!
We are motivated to further improve the Hotel with aim of best guest experience.
Hoping to have you again one day!
Yours Sincerely,
Executive Office
Holiday Inn Express & Suites Atlanta Downtown
Can't beat the location - walking distance to several of Atlanta's famous sites, adjacent to a streetcar stop and short distance to a public transportation hub. The room was clean and beds were comfortable. Staff was pleasant and helpful.
The cons:
There was not a single drawer in the entire room, not even a small one in the nightstand. On top of this, there was no rack to put a suitcase on. Drawers and a luggage rack seem fundamental to a hotel room and I have never before stayed anywhere else that didn't have these essentials.
The other thing I didn't like - and this was unique to our room, 409, and probably any other "09" room - was that there was no window, only a piece of frosted glass with some kind of air shaft on the other side. This made me feel rather claustrophobic and concerned about what we would do in the case of a fire with no way to signal for help through a window if necessary.
Bottom line: I would stay here again, but definitely make sure my assigned room has a window and a luggage rack. I hope someone takes up the issue of drawers the next time rooms are renovated.
Dear Value Guest,
Thank you for staying with us and taking your valuable time to share your recent experience!
We are fully motivated to further improve the Hotel and we will remediate soon the luggage rack problem you have mentioned.
Hoping to host you again one day!
Yours Sincerely,
Executive Office
Holiday Inn Express & Suites Atlanta Downtown
I booked this hotel in September 2023 for the 2024 labor day weekend event, otherwise known as Dragon Con. I made a lot of calls and got everything planned out because everything sells out almost a year before the following year. Two weeks ago, my trip was cancelled by the hotel after they attempted to charge my credit card for the stay, and it was declined. This was not entirely my fault as my bank sent a new card that I didn't request. However, the hotel called me exactly one time and gave me 8 hours to notify them and fix it before they cancelled everything. It just so happened that on this day I was at a hospital with family and had no service, and then there wasn't a single follow up call or email letting me know that I no longer had a place to stay. I called IHG, the parent company, and they assured me that after they reached out to management that I would be granted another room at the rate I was previously given. So, at their suggestion, I made a new reservation at the now 507$/night (originally my rate was 220/night) and I waited 4 days. Not a single person called or emailed me about it. I reached out again to IHG who then tried to call their front desk of the hotel and then explained that there was nothing that they or the hotel could do for me. Then, I was told that I might incur a cancellation fee for a cancellation that I didn't make. Then, I reached out to corporate regional managers for IHG and explained the full situation and also stated that I love Holiday Inn and its basically where I do all of my vacationing, but that I felt like I was treated like my business didn't matter. However, I just wanted someone to reach out and help me make this better. Not a single person got back to me. I'm very stressed out right, even a week after the initial surprise of my vacation being ruined, and nobody even cares to get back to me over email. I will not be entertaining any IHG again with my business and I warn others to not give them any as well as this could happen to anybody.
This company IHG doesn't care about its customers.
Dear Value Guest,
We sincerely apologize for what you have encountered.
Our staff at the Hotel would be the best people to assist you.
Meanwhile, please share your booking detail to our Director of Operations Cassandra McDonalds and we will assist you immediately.
Yours Sincerely,
Executive Office
Holiday Inn Express & Suites Atlanta Downtown
Laki was a great server and helped us tremendously. I will be returning based on the service I received here at this hotel. Breakfast was fresh and every thing that was needed was provided and more. This a great day and I recommend anyone to stay here
Dear Value Guest,
Thank you for staying with us and taking your valuable time to share your recent experience!
Thank you for the generous review and we will look into further improving the Hotel with aim of best guest experience.
Looking forward to have you again one day!
Yours Sincerely,
Executive Office
Holiday Inn Express & Suites Atlanta Downtown
Definitely not Holiday Inn quality. Only 2 luggage racks in entire hotel(that were too small to even be considered a cart), tiny non handicapped accessible elevators that were broken, and locked emergency stairwell! A gentleman in a wheelchair had to get out of his wheelchair and be assisted by his family because elevators were not handicapped accessible. Too small for wheelchair to get past door and only capable of fitting 4 people (unbelievably small). Out of 3 elevators, one was broken entire stay (4 days/3nights). No out of order sign and no effort to repair. At arrival I was ignored by front desk staff-only valet paid me attention and assisted me with luggage. Front desk staff just stared at me and never addressed me nor checked me in. Front desk person appeared annoyed. Laughable “business office facility”- it was a tiny desk in the lobby with a printer. Overheard someone asking about fax, and was told not available. Room was clean, decent sized but not Holiday Inn quality nor worth the price. Ripped carpet, no view-fake windows, peeling paint with holes, outlet covers hanging out of walls, wires everywhere, bugs in bathroom with no vent or fan. Room safe did not work. Still can’t get over the locked emergency stairs. Felt like calling fire marshal. Since elevators were terrible, luckily I was on 2 floor and wanted to use stairs. No signs directing you to emergency stairs (even in case of fire signs did not show where they were). When I asked the front desk where they were, he just shrugged and pointed to a direction. Stairs not marked and locked so could not find them. Had to ask again, and got same response-pointed in general direction. Once in the stairwell, it was very scary. Definitely not safe. Didn’t even look like a proper staircase with all the pipes. Never have I ever seen where emergency fire stairs were unmarked (hidden) and LOCKED. Still can’t get over that. For safety reasons, I do not recommend this hotel.
Dear Sir/Madam,
Thank you for staying with us and taking your valuable time to share your recent experience!
We sincerely apologize for what you have experienced and we will look into remediating soon the problems you have mentioned!
Hoping that you will give us a second chance to better serve you!
Yours Sincerely,
Executive Office
Holiday Inn Express & Suites Atlanta Downtown
