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RandyRoss
Ridgetown, Canada

Great Location but Some Issues

4.0 of 5 bubblesReviewed 1 May 2024
In Atlanta Georgia we stayed at the Club Wyndham Atlanta in a 1-bedroom presidential suite. This is a beautiful new building right across from Olympic Park where the Summer Olympics were held in 1996.
It was a wonderful location and we had a beautiful large room. However, there were some issues. For example, the toilet was broken. While I was able to fix it myself in just a couple of minutes, there was no way that this should happen in a place like this. There are very high ceilings, which is great. However, my wife could only reach the bottom row of the cupboards in the kitchen. Luckily, I could reach 2 levels and nothing was stored above that. There was a lot of wasted space here!
The pool and pool bar were closed for repairs. There was an owner's lounge on the top floor. It was a nice place to sit and there were great views from the balcony. However, there really wasn't anything there of any value, other than the view. Valet parking is required, at a cost of $57 (US) per night.
Date of stay: January 2024
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Destinations, Marketing at Club Wyndham Atlanta, responded to this review
Responded 6 May 2024
Thank you for taking the time to review your stay with us. We're pleased to hear that you had an enjoyable overall experience and will share your feedback with our resort management team on areas we can improve. We're looking forward to welcoming you back for another great stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 30 April 2024

Room was nice and quiet. Staff was courteous. No breakfast here and nothing nearby except Waffle House, I'll pass, had to take an Uber to get breakfast

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank scottbB5371PJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Destinations, Marketing at Club Wyndham Atlanta, responded to this reviewResponded 6 May 2024

Wow, just wow! Your glowing 5-star review has left us all beaming with joy! We're absolutely thrilled that your recent stay with us left you feeling extremely satisfied. Your kind words truly warm our hearts. We're so grateful to have been a part of creating such a wonderful experience for you. We can't wait to welcome you back for another incredible stay.

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Reviewed 7 April 2024

This was hands down one of the most enjoyable stays he have had in a long time. Location, food, entertainment options, amenities, the service, cleanliness, nearly everything was great. if in the area again, we WILL absolutely be coming back here.

Date of stay: June 2023
Trip type: Travelled with family
1  Thank Sanden C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Destinations, Marketing at Club Wyndham Atlanta, responded to this reviewResponded 8 April 2024

Thank you for brightening our day with your wonderful 5-star review of your recent visit. We're delighted to know that your experience was exceptional and that you found something truly special during your stay. Your feedback helps us continue to create outstanding experiences for our guests. We can't wait to welcome you back for more unforgettable moments.

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Reviewed 8 March 2024

Our journey with Club Wyndham Atlanta, under the care of Airbnb hosts Brad and Sarah, has been nothing short of exceptional, marked by two memorable stays. Our initial visit was a revelation, with an unexpected upgrade to a one-bedroom suite that boasted every conceivable amenity and convenience, making it a standout experience. The full-sized, fully equipped kitchen, the luxurious bedding, and the array of entertainment options, coupled with a prime location near Atlanta's top attractions, set a high bar for hospitality.

The staff across all departments, security, front desk, valet, and housekeeping, were consistently pleasant, contributing significantly to the overall positive atmosphere of our stay. Even the challenge of valet parking costs couldn't detract from the excellence of our experience. Our hosts, Brad and Sarah, were attentive and helpful, ensuring our stay was seamless and enjoyable. This initial experience left us with high expectations for our future visits.

Returning in March 2024, we found the check-in process smooth, and our one-bedroom suite was once again beautiful, equipped with all the amenities to make our stay comfortable. However, we encountered a minor issue with the AC making a noise, which initially disrupted our sleep. The response from the hotel staff, particularly Katherine at the front desk, was swift and considerate. Maintenance attended to our concern immediately, and when the issue couldn't be resolved on the spot, arrangements were made without hesitation to move us to another suite.

This proactive approach to guest comfort exemplified the exceptional service standard of Club Wyndham Atlanta. Our new suite was not just a resolution to the problem but an upgrade to a more spacious accommodation with stunning glass windows surrounding the living room, offering a spectacular view of the Ferris wheel. This suite was so expansive and well-appointed that it felt like a place one could happily live in.

Our gratitude extends to Brad and Sarah for their unwavering hospitality and to the amazing staff at Club Wyndham for making both our stays memorable. We are already looking forward to securing reservations for July and the following January, hopeful for more unforgettable experiences at Club Wyndham Atlanta. The professionalism, kindness, and quality of service here have truly set a benchmark for what a 5-star stay should be.

Room tip: Everything is great, parking is a bit high. But, this is an awesome place to stay
Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank scottmaggievalley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Destinations, Marketing at Club Wyndham Atlanta, responded to this reviewResponded 18 March 2024

Wow, just wow! Your glowing 5-star review has left us all beaming with joy! We're absolutely thrilled that your recent stay with us left you feeling extremely satisfied. Your kind words truly warm our hearts. We're so grateful to have been a part of creating such a wonderful experience for you. We can't wait to welcome you back for another incredible stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2024 via mobile

Excellent stay!!! The hotel is beautiful and centrally located with Amy activities walking distance.
The aquarium the hall of fame and many more activities.
The staff are very welcoming and friendly.
We stayed for a cheerleading event held at the event center just a short walk away from our hotel.
Annalise beat stay ever and if we go back next year I will be booking again.

Date of stay: February 2024
Trip type: Travelled with family
1  Thank SaveyRCshiptravelers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Destinations, Marketing at Club Wyndham Atlanta, responded to this reviewResponded 18 March 2024

Thank you for brightening our day with your wonderful 5-star review of your recent visit. We're delighted to know that your experience was exceptional and that you found something truly special during your stay. Your feedback helps us continue to create outstanding experiences for our guests. We can't wait to welcome you back for more unforgettable moments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2023

Everything was clean and newish. The hotel doesn't have housekeeping services or breakfast options. The Jimmy Buffet theme felt soulless and corporate, and mostly absurd.

I'd skip the Margaritaville restaurant. It was poorly managed by an apathetic staff that was more focused on their own affairs than on guest hospitality. The food was overpriced and mediocre. In spite of all the chill vibes music and paint, it didn't seem like any of the guests or staff there were having a very good time. Plenty of better options in Atlanta.

Date of stay: December 2023
Trip type: Travelled with family
Thank SwiftFellowTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Destinations, Marketing at Club Wyndham Atlanta, responded to this reviewResponded 2 January 2024

Thank you for taking the time to share your feedback on your recent stay with us. We're happy to learn that you had an enjoyable experience overall. However, we strive to exceed expectations. We will ensure your concerns regarding the visit are passed along to resort management so that we may continue to improve in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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