It’s a convention hotel, that has seen better days. The only thing going for it, are the views. I had a very high room and the views were spectacular. My bathroom was tiny, maybe because it’s a circular hotel. Food from room service was average, service from staff was average to disappointing, from front desk, bar to bellman. And the room was worn.
Dear E4210GVms,
Thank you for your recent stay with us. We are delighted to learn that our spectacular views could enhance your visit. However, we truly regret the issues you experienced with the size of your bathroom, our dining options, our level of service, and the condition of your guestroom. Please accept our apologies for the inconvenience and frustration these concerns caused. We appreciate your insightful feedback, and we will address your comments appropriately to help improve our guest experience going forward. We do hope you will give us another chance to regain your trust and show you our devotion to superior hospitality and accommodations.
Be Well,
Shamir Joseph
Director of Rooms Operations
The rooms are small and the bathrooms are even smaller. As a solo traveler this was not an issue, however, if I was traveling with my family this would have been a deal breaker. The breakfast buffet was over priced and sub par in comparison to the Signia Hotel (go there instead). The employees were great and super attentive.
The hotel is very good but its frond service is not very good. We had to go twice to get the electronic key made.One was that we returned at 1:30 am and it didn't open and we went down from the 36th floor, and the other at 1:45 pm and the lady said you have a balance from the restaurant and I paid it. But I think they have to lock the door if there are still two days left to leave the hotel. They could have called my room and told me and I didn't lock the door, that disappoints me about this hotel
Dear Guide43558762860,
Thank you for taking the time to post your review. Please accept our sincerest apologies for the difficulties with your room key. We truly regret the inconvenience and frustration this caused. Your feedback is important to us, and we will address your comments appropriately to help ensure a smoother experience for our guests going forward. It would be an honor to welcome you back so we can provide you with the seamless stay you deserve.
Be Well,
Shamir Joseph
Director of Rooms Operations
We had a few problems at this hotel. We booked 2 rooms connecting. My husband and I went to the gym. The kids said they heard someone come in, flush the toilet and leave. When I got back I noticed our bar of soap missing.
The gym was pretty large. They have a free yoga class on Wednesday at 6:30am.
We asked for a wake up call at 6:30 & 6:45am. We got neither.
The phone in out connecting room started beeping at 2am! It would not stop! Woke all of us up!
Dear Boymomdfw,
Thank you for providing feedback about your recent stay. We are sorry to read about the issues you encountered, including the missing soap, the problem with the wake-up calls, and the disturbance caused by the phone in your room. We will address these matters to ensure they don't happen again. We are also concerned to learn about the incident with someone entering your room. Rest assured, we take guest security seriously, and we will look into this matter thoroughly. Despite these challenges, we are glad you found the gym spacious and enjoyed the yoga class. We appreciate your understanding and hope to welcome you back for a better experience in the future.
Be Well,
Shamir Joseph
Director of Rooms Operations
Hotel is nice, view was great. Room was small, was a weed hot box, had a misc. refrigerator in the middle of the room directly in the way. One of the reasons we booked was so the kids could see the view from the top. Nope that's extra! A lot extra.
I was a walk-in booking. Staff quoted a specific $$ that would be charged to my credit card. My specific question was what is the "TOTAL" amount my card will be charged. Would not print me a copy when i booked. Felt i was in good hands and could trust an employee at this establishment. Of course this is America and you can trust noone on their word. Shame on me, but of course the amount charged to my card was 20% more than quoted. Contacted the hotel, and they were like meh, your card was charged what was shown on the folio. No $h*t, the folio didn't match what I was verbally quoted. Also, note there's a $60/night parking fee which isn't a secret, but salty. Unless you are willing to park somewhere else near in the hood.
Dear Freedom64533051858,
We appreciate your feedback regarding your recent stay. We are pleased that you enjoyed our hotel overall as well as the great view. However, we apologize for the inconvenience caused by the size of the room and the unexpected refrigerator placement. We also understand the importance of clarity regarding pricing, and we apologize for any confusion or discrepancy in the quoted amount. In addition, your concerns regarding the parking fee have been duly noted, and we will review our communication practices to ensure transparency for our guests. Your feedback is invaluable to us, and we will strive to address these issues to improve the overall guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.
Be Well,
Shamir Joseph
Director of Rooms Operations
