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All reviews large bathroom la rocca golf course hotel bar breakfast was amazing del sale golf court a michelin star restaurant breakfast is served poolside area night stay stunning tuscan deluxe room the general manager breathtaking views main restaurant truffle hunting
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Reviewed 17 October 2017 via mobile

We were upgraded to here from the Tabaccaia due to a wedding. We were not disappointed with the hotel itself. The staff were polite and couldn't do enough for you. The rooms were beautiful. We had our own little terrace. The breakfast was amazing. Wonderful to be able to sit out enjoying breakfast, looking over the beautiful Tuscan Hills. The facilities in the hotel were second to none. The only gripe we had was that the hilltop village where the hotel is has a captive market! With no locals, everything owned by the hotel chain, only a couple of restaurants and the next village a good drive away it tended to be on the very expensive side.
The village has been sympathetically restored, but really does lack the Italian feel. A previous review I read described it as sterile. I couldn't quite understand what they meant until we visited
If you are wanting a tranquil break away from everything and money is no object this is the perfect place

Date of stay: September 2017
Trip type: Travelled as a couple
Thank Favs100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resort_Castelfalfi, General Manager at Hotel Il Castelfalfi - TUI BLUE SELECTION, responded to this reviewResponded 22 October 2017

Dear Favs100,
thank you very much to leave your comment here. We are happy to read you enjoyed the new 5 Stars Hotel Il Castelfalfi - TUI BLUE SELECTION.
We hope to see you very soon again here in Castelfalfi during your next trip to Tuscany.
Best Regards
Isidoro Di Franco
General Manager

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Reviewed 24 September 2017 via mobile

The hotel is located in the heart of Tuscany , in the middle of a beautiful scenery, at 1 hour drive from Florence and Siena and around 45 minutes drive by Pisa.The rooms are very nice and beautiful decorated and very large. Bathroom is also big with shower and a bathtub too. The parking is free of charge. Breakfast is absolutely amazing!!! It's almost impossible to look for something there to eat in the morning and not to find it! They even have strawberries and blueberries tarts!!! The quality of the food is great! The staff is nice especially the staff from the main restaurant (where the breakfast is served). They are very very good on what they are doing and they pay attention to all the details! Great job!!! Congratulations to the entire team and to their supervisors! They are doing their job perfectly!!! You have 3 dinner options in the resort including the dinner on a gourmet restaurant situated in a castle.The outside pool offers beautiful views over the Tuscany hills and the spa is great too!!! They have a huge golf court and many options to spend the time around. Great hotel! Highly recommended!!!!

Date of stay: September 2017
Trip type: Travelled as a couple
Thank Adina123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 September 2017

Dear Adina123,
warmest greeting from Il Castelfalfi - TUI BLUE SELECTION! Thank you very much for providing us with such amazing feedback! We were delighted to read that you enjoyed your recent stay and our dedicated team provided you with a special and memorable experience. The rich and delicious breakfast is one of the most important thing we delivery because we wish you have a really good start of the day:-)
We hope to have the pleasure of welcoming you back once your travels bring you back to Tuscany.
Thank you again!
Kind regards
Isidoro Di Franco
General Manager

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Reviewed 10 September 2017

As a new hotel with five stars we were expecting a great experience but instead we had a fairly clinical experience. Unless you looked out of the window there was little clue you were in a beautiful region of Tuscany. Yes everything was new and spacious but that was it - in fact much was clinical. Manage to get a splinter from the wooden floor within minutes of arriving in our room. The biggest disappointment was the food which seemed to try to distance itself from the best regional food in Italy. However the views were wonderful.

Date of stay: August 2017
8  Thank WillyC29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017

New hotel
Rooms excellent and good amenities
Swimming Pool good
Stunning views
Restaurants limited and expensive
Insufficient staff leading to chaos at times eg breakfast seating
No managers visible anywhere and staff training appears poor for the standard of the hotel

Room tip: Ground floor suites are outstanding
Date of stay: August 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank N4253YVmarkf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resort_Castelfalfi, General Manager at Hotel Il Castelfalfi - TUI BLUE SELECTION, responded to this reviewResponded 16 August 2017

Dear Guest N4253YVmarkf,
thank you for choosing our property during your trip in Tuscany and thank you for leaving your comment here. We do apologize our service during the breakfast didn't meet your expectation. We are working on daily basis to improve our service standard and we hope to see you again in the next future here in Castelfalfi.
General manager
Isidoro Di Franco

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Reviewed 11 August 2017 via mobile

If you like to be the guest in a TOP HOTEL ... this is the right place.

From the arrival receptionist will take care about your car , your dress parking your car without any additional costs.

Dress will be adjusted in your room with a very customer care approach : professional but very comfortable.

A special remark about this special and very sensitive aspect to Mr Gianmarco : my compliments for your approach.

Swimming pool cold outside and hot inside with a lot of water massages possible : absolutely fantastic also the service by employees of SPA: professional , smiling and very looking for all details.

Restaurant: absolutely professional with responsible for drink , responsible for Manu ( in all languages !!!) .

Menu ?? Like all the rest :the top .
Will be possible have a diner outside front hills on sun beside toscani panorama ... great !

Good vines , very articulated menu following local Italian best ingredients.

SPA: top for products and for competences !

Compliments to Management :
A special positive remark for the Director Dott. Cesare Roberto following all aspects and present to check guest suggestions.

Absolutely to be visited!!

Best regard , Giovanni

Date of stay: August 2017
Trip type: Travelled with family
Thank Giovanni C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resort_Castelfalfi, General Manager at Hotel Il Castelfalfi - TUI BLUE SELECTION, responded to this reviewResponded 16 August 2017

Dear Giovanni C
thank you for leaving you comment. We are very glad to read we meet all your expectation in Product and Service excellence standard. We hope to see you soon again during your next trip in the beautiful Castelfalfi.
General manager
Isidoro Di Franco

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