Dear Guest,
we always welcome comments fron our guests, whether they are expressed on site or through internet reviews.
Not only we welcome them, we hear them so to improve quality and services. In the case of your review, we have to remark a few inaccurate information that risk to mislead other Tripadvisor users.
There is a difference between Full Board and All Inclusive. We are not (and we do not advertise as such) an all-inclusive resort. Therefore, some extras are not included, such as bar and minibar.
Concerning restaurants, 5 restaurants out of 9 do not require supplement and include water and wine.
We believe that those 5 restaurants make already a good selection that can be enhanced by trying one or two among those withsupplement (between 10 and 12 euro).
Since you stayed at Le Dune on the second week of August, we find it hard to believe that the restaurants were empty. Be assured that the resort was fully booked. What happened is that tables were reserved and guests were not arrived yet. You thought that tables were available, but they were just not occupied yet. This has been explained to you at the restaurant and at your departure. I would like to remark that nobody refused a table to you even when you were booked in another restaurant and changed your mind last minute. This happened several times.
About the English language, your comment is truly unacceptable. Please take your time to read through all other reviews in search of a similar remark.
Almost but not all shops and services are closed at lunch time and early afternoon. They are open in the morning and from 5/6 pm until late at night.
Beach towels are in each room and they are changed regularly or at any request. A bottle of water and season fruits are offered free of charge at the beach reception.
The street between the resort and the beach is a narrow dead-end-street giving access to the resort, with humps before and after the beach antrance and very limited traffic.
We do not believe that a large bottle of water is overpriced at 3 euro.
Of the 3 rooms you had booked we offered to keep one as courtesy room, free of charge, in spite of the fact that it was August 15th and we were expecting a lot of guests arriving to start their holidays, also in the rooms you were occupying. If you remember I also told you that some guests had already arrived. This was a kind gesture from the management and not a right as you told us. Your right was to keep the room up to qo:30 am.
All in all, we are sad to read inaccurate information that are the display of many other users. Throughout your stay we have tried to satisfied your many requests granting many exceptions to our standard services. Usually your requests and remarks were expressed in the loudest possible way at restaurants and receptions making other guests turning and disturbing them. We had to apologize to them. It seemed that all our efforts were taken for granted and therefore not appreciated.
Some travelers prefer a more tailor-made service or a more pretentious environment. We apologize that was not your experience and we sincerely hope that on your next visit to the Resort Le Dune, services, staff and amenities exceed your every expectation.
Sincerely
Calogero Spinella,
General Manager Resort Le Dune & SPA