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Residence Inn
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Reviewed 1 November 2022

Kiki at the Front desk was so genuine when I checked in at 1:00 AM TIRED! & she means business when it comes to taking the guests arrival personal and friendly thank you ! You are a true EMBASSADOR !

Date of stay: November 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Top A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Pendola, General Manager at Residence Inn by Marriott Boston Cambridge, responded to this reviewResponded 2 November 2022

topa25,
Thank you so much for the review! Kiki is a rockstar. Thank you for recognizing her!!!

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Reviewed 30 October 2022

Staying in Cambridge, MA is expensive and this hotel will price whatever the market bears with means a sticker shock guaranteed for what you actually get during your stay. No safe, no robe, broken microwave (I had to wait for over an hour to get the engineer to arrive and the hotel would not offer me to change rooms when they could not fix the issue. I had to ask politely yet firmly to get transferred to another room) .

The rooms are spacious but everything looks old. Breakfast is generous but quite unhealthy (so much sugar or too much salt everywhere) Ah, that’s you get for $420/night! Thank God, at least the staff is mostly super friendly.

Room tip: Unless you come as a family, this hotel is overpriced.
Date of stay: October 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
2  Thank N455EVgd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Pendola, General Manager at Residence Inn by Marriott Boston Cambridge, responded to this reviewResponded 2 November 2022

N455EVgd,
Thank you so much for the review. I cannot apologize enough for your experience; certainly not the visit we want for our guests at the Residence Inn Cambridge. I can imagine you were frustrated with the microwave especially at the high rate for your stay. We will review your feedback with our department managers so that we can make improvements should you return.

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Reviewed 1 September 2022 via mobile

Great staff all around - friendly and helpful. Rooms are generous, kitchen well equipped, lots of bedding. Very good location with a short stroll to MIT, the red line and 2 stops to Boston Common or going the other way to Harvard. Parking is $43 with in and out access. Would stay again if in the area.

Close to the River front walkway as well and many bus routes.

Date of stay: August 2022
Trip type: Travelled with family
Thank Jason K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2022 via mobile

Stayed here with three children during August 2022. We liked this place, the staff were friendly and helpful, and it had a good standard American buffet breakfast offering and a decent bar with a few good local beers and a few other things. Well located for public transport into Boston/Cambridge and right next to the MIT campus. Lots of restaurants nearby, nothing outstanding but some decent options. Room was comfortable and accommodated 5, decent kitchen where we were able to prepare food. I would recommend for a short stay if you are travelling through Boston. No parking on site, but we managed to use the public parking over the road (which wasn’t cheap) but easier to drive here and park than downtown hotels.

Room tip: Public parking is over the road.
Date of stay: August 2022
Trip type: Travelled with family
2  Thank StamfordTraveller_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 August 2022 via mobile

We stayed Suite, 1 Bedroom, and Non Smoking room with my Toddler for two nights. We need always the living room and bedroom separate for the baby. And they have a kitchen, it is perfect! They have a direct connection to Starbucks and a very convenient area and are clean and quiet. And their breakfast was great. I think the building is a bit old so not so amazing, but they are neat. They are reasonable price, and it was comfortable for the toddlers. so I like it. Thank you for a great time.

Date of stay: August 2022
Trip type: Travelled with family
Thank YuriGuster
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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