Esteemed Client,
You wrote <I work as a flight attendant for a well known international airline>
But one can fly Emirates or Ryanair. Service is dramatically different, and so are ticket prices. Any extra is free onboard Emirates, but has a cost on Ryanair.
Consider that Abacus is Ryanair. You paid € 73 for a double room on new years’ eve in Milan.
I strongly reccomend that next time you choose a five stars Hotel. Your expectations are very high, so will be the Hotel rates. By the way: they started from € 300 for 2018 new year's eve in Milan.
Concerning the insults which you supposedly received at our Reception desk, well our clerks have, let us say, a different perspective on both your attitude, and our Front Office manager’s attitude. I also spoke with the Housekeeper.
But, as the proverb goes, the Client is always right. Good for you.
I would like to finish with a personal note: we won’t miss you if you do not come back.
Regards. The manager, the housekeeper, the front office manager