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“GREAT FOOD BUT DREADFUL SERVICE.”

Charlotte Restaurant & Lounge
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2
Mon, 06/12
20:00
Ranked #413 of 4,213 Restaurants in Seattle
Price range: US$5 - US$48
Description: Charlotte Restaurant & Lounge is located on the 16th floor of Lotte Hotel Seattle and offers a panoramic view of Elliott Bay and downtown Seattle. A culinary experience featuring contemporary Pacific Northwest cuisine.
Restaurant details
Description: Charlotte Restaurant & Lounge is located on the 16th floor of Lotte Hotel Seattle and offers a panoramic view of Elliott Bay and downtown Seattle. A culinary experience featuring contemporary Pacific Northwest cuisine.
Reviewed 12 August 2021 via mobile

We were so looking forward to dining here. Unfortunately, the service was so dreadful it was difficult to enjoy the outstanding food. The wine and cocktails were not great, but we didn’t let that deter us. The stone oven octopus and the hamachi crudo were unique and delightful. The king salmon was amazing and the duck breast was exceptional. Unfortunately, we had to share an elevator to the 16th floor with 7-8 unmasked people. The person at the desk ignored us, but we found the restaurant around the corner. The host was wonderful, but the server was truly the server from Hell. We have had great food AND service at restaurants such as Daniel, Le Bernardin, and The Modern in Manhattan; Everest and Alinea in Chicago; Gary Danko in San Francisco, etc. However, we have never had great cuisine coupled with dreadful service. The restaurant wasn’t busy, but our server would just wander off and ignore us for long stretches of time. We tried to wait patiently, but it became impossible. We decided to skip the dessert course simply because we weren’t sure it was worth the wait. If you go there anyway (after all, the food is excellent), just make sure you don’t get Heba as your server, although I’d be shocked if she isn’t terminated soon. As my wife said “why serve amazing food if you won’t invest in competent servers.” Good luck if you go there!

Date of visit: August 2021
Thank jonathanbO933HU
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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8 - 12 of 26 reviews

Reviewed 25 July 2021

Celebrating a birthday at this restaurant was just an incredible experience. we had the Lamb tartar, smoked duck breast & corn cavatelli. All absolutely delicious and very innovative marriage of flavors & stunning presentation.

Date of visit: July 2021
    • Value
    • Service
    • Food
Thank NWreviews
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 July 2021 via mobile

Had dinner here while staying at the hotel for the week. The ambience is outstanding. Warm. Spacious and great views. Our server was unpretentious and made us feel welcome. The food was excellent. Prices are high but I think worth it. Highly recommend it especially for a special occasion

Date of visit: July 2021
1  Thank antiTNF
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 July 2021

My family of seven had dinner at Charlotte on our recent trip to Seattle. As soon as we entered the lobby we were impressed with how careful they were regarding Covid, taking our temperature and offering us hand sanitizer. We were greeted by name, which made us feel quite special. The restaurant is housed in a very impressive hotel and as soon as we exited the elevator, we were thrilled with the spacious contemporary setting and lovely views of the city. The restaurant was immaculate and the waitstaff was friendly and responsive. The moment our cocktails and bread came out, we knew we were in for a treat. Every appetizer, main course, and dessert were as beautiful as they were delicious. Every detail was perfect. Finally, our waiter, Daniel, did everything he could to make our evening special. He was helpful, friendly, cheerful, and responsive. The service was impeccable.

I really cannot recommend this restaurant enough. If you appreciate the art of fine food like we do, you will see why it was one of the most memorable highlights of our trip.

Date of visit: July 2021
Thank danyan2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 July 2021 via mobile

Daniel was an outstanding waiter. He gave us great advice on what to order and took excellent care of us. Food was incredible. Ribeye cap was the best steak I've ever had. Everything was beautifully plated. Restaurant itself looked great with awesome views of City.

Date of visit: July 2021
Thank Michael N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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