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Reviewed 21 October 2021

Service at this location is exemplary. Everyone was friendly and welcoming. We had a crisis situation when a guest accidentally stole the car keys from the valet, but the hotel staff quickly responded by providing a car for the day. They made my wife’s birthday and our anniversary a memorable occasion. This is the 2nd time we have celebrated here and we will be back again!

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank briguy99
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Graham Williamson, Other at Four Seasons Resort Hualalai, responded to this reviewResponded 22 October 2021

Aloha,

We are absolutely honored you chose to stay with us for your anniversary & birthday celebrations, congratulations & Hauoli la Hanau (Happy Birthday)! Thank you so much for sharing your experience with us, we will pass your sentiments on to our team. We cant wait to extend our ho'okipa to you again soon.

Mahalo,
Graham Williamson
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2021

Ok, I get it - it's a Four Seasons. Yes, it's going to be nice. Yes, the bed is comfy. HOWEVER, it is beyond the word expensive and I think they are just gouging people for rooms here now (October 2021). Thank heavens we are in an ocean front suite, but we paid through the roof for this room! Also, when you pay as much as we did, you don't expect to have noisy people on top of you (meaning on the second floor) and you don't expect construction. It was kinda slimy that the Four Seasons notified us only 1 week out of our stay that they had construction (so there was no way to cancel as they have a 30 day cancellation policy). The property is nice for sure. No complaints. Plenty of pools, which is great. The "Kings pond" is also really cool because you can snorkel in it and see a wonderful array of fish. They also have a small, protected cove area for littles which i think is great. I think what gives it from receiving 5 stars is not only is the price just crazy...but for what we paid it should be a lot better room.

Room tip: Make sure you know EXACTLY where your room is as it does make a huge difference noise/view wise
Date of stay: October 2021
    • Value
    • Rooms
    • Service
1  Thank peggy947
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Graham Williamson, Other at Four Seasons Resort Hualalai, responded to this reviewResponded 22 October 2021

Aloha,

Mahalo for giving us such a great review! We appreciate the valuable feedback. We are very pleased to hear that you enjoyed your ocean front suite and we hope to see you in paradise again soon.

Mahalo,
Graham Williamson
Resort Manager

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Reviewed 6 October 2021

Just back from visit, in some ways I wish I could give full 5 stars. Some aspects are above and beyond - the pools and resort itself are absolutely gorgeous. Lounging by the pool (Palm Grove and King's Pond were our favorites) was a delightful way to spend a day with excellent service from the respective pool staffs. The ocean "pool" was great, one day two sea turtles swam by us while we were in it, another day a large silver blue fish jumped out of the water right next to my husband and we tracked the fish's jumping all the way down the length of the ocean pool, really a joyful experience.

We had an oceanfront 1st floor room in the seashell pool section. We loved our room, very tastefully decorated, the outdoor shower had great hot water and water pressure (not always the case in an outdoor shower) and our walk out patio had lovely views. We had breakfast delivered there every morning and enjoyed watching the resort come to life every morning.

I had a dental emergency while there and the concierge staff got messages out that night to a few local dentists, followed up first thing in the morning and had an appointment for me at a good dentist in Kona within 12 hours of my tooth breaking. They went above and beyond, super impressed with them.

So why not a full 5 stars? We had a few service issues that were awkward. I'd chalk it up to training as staff certainly has been challenged this last year, but they did occur and are reflected. Also, the food at the resort was average to good, not excellent. There were a few standouts, some nigiri at U'lu was excellent, the burgers by the pool were excellent, breakfast malasadas were divine, but overall not up to the caliber I'd expected. We didn't pick up our rental car until the day we were leaving for our second resort, I wish I'd done it sooner to drive out to other restaurants and experience life beyond the resort food wise.

I would happily return, the resort is gorgeous and relaxing.

Room tip: First floor rooms have the outdoor shower - definitely worth being on the first floor, shower is fantastic
Date of stay: September 2021
2  Thank Bostontravels
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Graham Williamson, Other at Four Seasons Resort Hualalai, responded to this reviewResponded 8 October 2021

Aloha!

Thank you so much for taking the time to leave us such a wonderful review. We are ecstatic to hear that you lounged your vacation aside Palm Groove & King's Pond! We'll be sure to share your feedback with the team, who strive to facilitate special experiences for our guests time and again. We hope to see you and your family again soon in paradise!

Mahalo,
Graham Williamson
Resort Manager

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Reviewed 30 September 2021

There is no place like this resort. it's a full campus that you never have to or want to leave. the grounds and amenities are amazing and varied. The entire staff is incredible across the board. Hand's down the best resort we've been and we've been to many of the top rated resorts.

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
1  Thank GlobaltravelerNY
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Graham Williamson, Other at Four Seasons Resort Hualalai, responded to this reviewResponded 8 October 2021

Aloha,

Thank you for taking the time to leave us such a wonderful review. It seems you had a fantastic time and we are so honored to have had the opportunity to provide this for you! We appreciate the feedback and hope to see you again soon in paradise.

Mahalo,
Graham Williamson
Resort Manager

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Reviewed 24 September 2021

We spent two weeks at the resort in Sept 2021 and had an outstanding time!

From the welcoming ceremony to the goodbye, everyone went above and beyond to serve our needs.

The hotel is located in a beautiful resort with great beach and pools. The staff was unbelievably helpful with any request we had and everyone knew our names and preferences everywhere we went.

Special thanks to the great concierge team, which was world class and to Mellisa and her staff which made sure we won’t forget this vacation.

We highly recommend this place for anyone who is looking to spend time at paradise

Best,
Bick family

Date of stay: September 2021
Trip type: Travelled with family
2  Thank googleu642
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Graham Williamson, Other at Four Seasons Resort Hualalai, responded to this reviewResponded 8 October 2021

Aloha Bick 'Ohana,

Mahalo for giving us such an amazing review! We will be sure to share this feedback with the fantastic team that makes this magic happen time for our guests. We very much appreciate you taking the time to share your experience, and we hope to see you again soon in paradise!

Graham Williamson
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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