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Reviewed 16 August 2018

We absolutely loved this hotel and the staff. The 2 girls at the check-in desk, Donella & Antineka were the BEST! They made us feel welcome and made me feel special as a platinum elite IHG member. The room was great and this hotel was close to everything we wanted to do while in New Orleans. We didn't use room service or the bellhops/valets, but every staff member we came in contact with was very friendly. Would highly recommend this hotel and will definitely stay here again!

  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank saltofjoy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trisha L, Front Office Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this reviewResponded 21 August 2018

Dear saltofjoy1,



Thank you for sharing your experience. Donella and Antineika will be delighted to hear of your kind comments regarding the positive affect they had on your stay. Our associates strive to provide the best service for all guests, especially our Platinum Elite guests. Thank you again for this wonderful feedback. We look forward to welcoming you back on your future travels to New Orleans!

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018

We stayed here for 1 week and can’t say enough about it...it exceeded our expectations! From the moment we walked in we were welcomed like family, from the bell staff to the concierge to the AMAZING front desk staff!
Damien checked us in and gave us information on where the best places to eat were as well as tips on shortcuts to the french market and riverfront.
On our second day we returned to our room to find an issue with the toilet. Shanica,the front desk manager, sent someone up immediately to look at it. When it was determined that the toilet would have to be removed she personally took us to see 2 different room options to move us to and gave us a bigger and better room. Troy the bellman helped us pack and move in record time, ensuring that we were not inconvenienced for more than a few minutes!
Federico at the concierge desk was amazing and helped us not only book a couple tours, but also gave us the lowdown on the best locally owned places to eat that were not big chain restaurants. If you want great family owned food see him!
It really is nice to go somewhere and be treated like family and I cannot say enough about this hotel...located right at the beginning of Bourbon St you truly get the best N’awlins experience here and we will be back for sure!

Stayed: August 2018, travelled with friends
Thank redhead100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trisha L, Front Office Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this reviewResponded 21 August 2018

Dear redhead100,



Thank you for your wonderful review! It was an honor to welcome you as our guest and it gives us great pleasure to hear that we successfully exceeded your expectations. Our associates will be so delighted to know that you had such a wonderful experience and that they met all your needs. Thank you again for sharing your review. We hope to see you again in the not-too-distant future!

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018 via mobile

Yes, this beautiful & perfectly situated hotel located on Canal & Bourbon & great. This staff is wonderful especially the bellhop staff who is always sure your enjoying your stay & you know where to eat. Rooms are gorgeous & the beds are beautiful! Pool is nice but definitely not big enough as it gets crowded in the summer months. Location is fantastic as it’s in the center of everything in the French Quarter! If you can get a room here - do it fast. They book up quick for a reason!

Stayed: August 2018, travelled with family
Thank tml8882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivy L, Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this reviewResponded 15 August 2018

Dear tml8882,

It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are so pleased that you enjoyed the modern quality of your suite as well as the lively location of our hotel. Thank you for your feedback, we look forward to welcoming you back to the Astor Crowne Plaza in the not-too-distant future!

Ivy Lim
Director of Operations

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Reviewed 14 August 2018

The hotel was amazing. The rooms are gorgeous and have so many unique touches. I could see St. Charles Ave and the city from my room. The staff and hospitality were thoroughly impressive. The Hot Tin bar has a great night scene. I would absolutely stay at this hotel again.

  • Stayed: July 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank erinmarieshaw7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivy L, Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this reviewResponded 15 August 2018

Dear erinmarieshaw7,

It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are so pleased that you enjoyed the modern quality of your suite as well as the lively location of our hotel. Thank you for your feedback, we look forward to welcoming you back to the Astor Crowne Plaza in the not-too-distant future!

Ivy Lim
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018 via mobile

We had read so many bad reviews online that we were a bit worried and almost cancelled our reservation. I’m so glad we didn’t! Ideally located on the corner of Bourbon and Canal Street, just a short walk to many great restaurants and sights. Hotel staff was courteous and the room was basic but clean. Breakfast was a small selection of nicely prepared items. Valet was extremely busy but tried their best to accommodate everyone in the shortest amount of time.I would definitely stay here again.

Stayed: August 2018, travelled as a couple
Thank Wendy781
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivy L, Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this reviewResponded 15 August 2018

Dear Wendy 781,

Thank you for the wonderful review! I am glad that our location met your expectations, you enjoyed breakfast in Bourbon House, and you had a restful stay with us. We look forward to serving you again when you return to the Crescent City!

Ivy Lim
Director of Operations

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