I'm a planner who ask lots of questions when I'm making any purchases. In March I asked a friend to contact a transportation company to accommodate our party of now 15 but was 8 at the time for transfers from airport in NOLA fo my milestone birthday weekend in July. When she forwarded me the info I was very pleased she found a 5 star Black owned business. I took over from there contacted Dwayne via the same email she and he began. After a few exchanges of emails and paying half my deposit, I decided to call Dwyane to talk with him about pricing if I were to just rent the bus for more time opposed to paying for pick up and drop off only or to possibly change to pick up and drop of to my dinner instead of the airport. He was very professional and told me he can only do pick up and drop offs, the bus was not available for more time. He let me know he was driving and asked me to email back my new request. I agreed. I had time to review options because it was March. I decided that it would be more beneficial to utilize the bus for my whole group of 15 to get transferred to and from the restaurant. I sent him a whole new email request with my birthday dinner restuarant information. The cost was a little more than expected and we negotiated a price i agreed on. On April 24th I was overly excited to have had the great customer service I read about. I agreed and thanked Dwyane. Next day I recieved a call from a friend whom I traveled with to NOLA earlier that year who said she found the number to the cab we used. I told her no thanks I have a bus for the group and was very happy. I decided to ask Dwyane one more question on April 25th. I'm detailed in my communication and mentioned in my question the cab guy pricing and asked Dwyane what was his per per cost for the bus. I didn't think anything of it and hadn't checked my email after that. I checked my overloaded emails, read most recent email from Dwayne saying call him. I couldn't at that moment and forgot. Now, it's June 1st a month away from my Birthday traveling event. I wanted to confirm all of my planning to ensure a smooth travel and fun. I sent Dwyane a confirmation email apologizing for my delay and wanted to know where the other invoice was for me to complete payment. He replied back for me to refer to his email on April 25th, so I did. I find out I was Canceled! I immediately called him for understanding of why. He pretty much told me he decided to cancel because of my email question after we had already agreed. This was very heartbreaking! I now have to find last minute transportation after planning four months in advance. Not to mention he stated he was sending my refund in the mail but he didn't have my address and never called me. If I hadn't contacted him on June 1st to confirm and pay he wouldn't have I suppose. I feel he was offended by my character and questions as a consumer and canceled because of that. I do understand his right to cancel but the fact that I'm now left with nothing for my event with very little time, resources, and money is not right! You be the judge!
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