I believe management has just changed on this complex and am not sure if it is for the better or worse being our first stay.
This villa is not represented like the website. It is unclean, unprofessional staff, staff laying on the lounge and smoking in reception. There is a lot of mould and the presentation is very average. We have been to Bali 20+ times and villa accomodation is our preferred choice as we like to relax and this has been very much on the lower end of quality for its price.
We had no hot water and the staff did not want us to move villas even though due to a local holiday no-one was available to fix it for 3 days! After some pressure they did move us to another villa. Out of the 9 villas only two were occupied - one was us, the other was my in-laws. We had to ask for the pool to be cleaned as there was algae growing on the steps and the garden inside the villa was generally untidy. The pool loungers were unable to be used due to being covered with mould. We had to ask for toilet paper everyday as they did not replenish daily with house keeping. The website states that there is a shuttle bus but this is no longer available neither is the massage options, the yoga options or the food options or the mini bar!
Think twice about staying here as there are a lot of villas in this vicinity at comparable prices that offer a quality service and accomodation.
- Official Description (provided by the hotel):
- Indulge in the ultimate serenity in Bali Paradise Island, experiencing simplicity, elegance, peace, quality perfection, trendy hospitality, service reliability and self esteem. Obsessions for SPA, Yoga, Ayurveda and other well-being, rejuvenation in luxurious tranquility surrounded by rice fields, explains our inspiration behind the exquisite minimalist blueprint of the private villas in Bali. ... more less