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Reviews (189)
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Traveller rating
151
29
5
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All reviews safe stay chef gaurav room cleaning staff welcoming nature cool environment interior and exterior thai curry excellent hospitality and service special thanks great assistance christmas weekend restaurant team winter greens would highly recommend this hotel front office team took special care special mention
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16 - 21 of 189 reviews
Reviewed 22 February 2021 via mobile

The food and the ambience at the restaurant was very good , especially the starters , the service was good..and the staff very cordial specially the ones who looked after our dinner..Sweta,harvinder and pratik.

Date of stay: February 2021
Trip type: Travelled with family
Thank rajeshk247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramesh Gupta, General Manager at The Fern An Ecotel Hotel, responded to this reviewResponded 6 March 2021

Dear Mr.Rajesh,

Greetings!!

Thank you for sharing such a lovely review on TripAdvisor.
We are delighted to read that each aspect of your time here was well looked after by our team and you enjoyed the multiple elements that made this a unique experience.We are humbled by your recognition and praise of our efforts.
We look forward to your continued patronage.

Warm regards,

Ramesh Kumar Gupta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2021 via mobile

A lovely 5 star hotel located on the outskirts of Lonavala.
Good and big rooms, quiet and clean hotel.
Good food and location.
Swimming and cycling options are also there.

However no gym and sports infrastructure.

Date of stay: February 2021
Trip type: Travelled with family
Thank jaideepj2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramesh Gupta, General Manager at The Fern An Ecotel Hotel, responded to this reviewResponded 6 March 2021

Dear Mr Jaideep,

Greetings!!

Thank you for taking the time to review us on this forum and share your experience with other travelers. It is our privilege that you stayed with us.We are pleased to read that you were impressed with our warm hospitality and services.
We greatly value your patronage and look forward to welcoming you back to The Fern Lonavala.

Warm regards,

Ramesh Kumar Gupta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2021 via mobile

Lovely food, experience and service!

The massive breakfast spread and staff's smiling faces were extremely heart warming.

All thanks to Miss Shweta, Mr. Sennan and Mr. Pratik Umredkar for taking food care of us!

Looking forward to come back!

Date of stay: February 2021
Trip type: Travelled with family
Thank vaidehi1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramesh Gupta, General Manager at The Fern An Ecotel Hotel, responded to this reviewResponded 17 February 2021

Dear Valued Guest,

Greetings!!!

Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for Sweta, Senen and Pratik has been received with genuine delight and gratitude which will keep them motivated for a job well done.

Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala.

Warm regards,

Ramesh Kumar Gupta

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2021

The location of the property is excellent and also the amenities. The rooms are beautifully designed. Three Cheers for the Staff Specially "ARJU" who took really good care of us. The pool and the Jacuzzi was awesome.

Thanks Team Fern.

Date of stay: February 2021
    • Location
    • Sleep Quality
    • Service
Thank chiragmandavia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramesh Gupta, General Manager at The Fern An Ecotel Hotel, responded to this reviewResponded 12 February 2021

Dear Valued Guest,
Greetings!!!

Thank you for sharing a complimenting review on Trip advisor.
We are delighted to read that you had an amazing time with us and enjoyed our product and services along with our warm hospitality during your new year eve’s stay.
We thank you for recommendation and look forward to the pleasure of welcoming you back again.

Warm regards,

Ramesh Kumar Gupta

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2021 via mobile

Very good property for family stay,very cooperative staff Arvind ( reception),Sagar ( restaurant). Higley recommended for stay and lovely food. Rooms are big, clean.room view and food picture are attached.

Date of stay: February 2021
Trip type: Travelled with family
Thank Rai_01Rahul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramesh Gupta, General Manager at The Fern An Ecotel Hotel, responded to this reviewResponded 17 February 2021

Dear Valued Guest,

Greetings!!!

Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for Arvind and Sagar has been received with genuine delight and gratitude which will keep them motivated for a job well done.

Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala.

Warm regards,

Ramesh Kumar Gupta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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