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All reviews road noise room was clean light sleeper balcony view mountain coaster hot breakfast trolley stop indoor pool fire pit free breakfast would stay here again nice stay the breakfast area pigeon forge biscuits and gravy mini fridge great place to stay
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Reviewed 19 June 2018

Can't complain too much the air conditioner didn't seem to cool down like we would like and the elevator was very slow but other than that it was a good stay. We would probably stay again but I do wish it was more inside of Gatlinburg

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jcgbmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielC466, Director of Sales at Baymont by Wyndham Gatlinburg on the River, responded to this reviewResponded 19 June 2018

Thank you for taking the time to review your most recent stay with us at our Baymont Inn and Suites location in Gatlinburg, TN!

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Reviewed 18 June 2018 via mobile

Booked the 2 BR 2 BA suite which was really just 2 rooms with a connecting door. The balconies did not connect and were separated by a wall. The lighting was just awful and we left the curtains open just to be able to see. The decor was right out of the 1970’s and I’m certain the carpet hadn’t been changed in decades. Even the kids noticed that nothing matched. No central air, just wall units. The breakfast was average. The elevator was hot, humid, and made a lot of noise. Everything about this place showed wear and tear. On the positive side, the staff were friendly, the beds were comfortable, and the view of the creek from the balcony was nice. Overall, the accommodations were disappointing. The description of the room was much better than the actual room. I suppose if you look at it as the old 2 star hotel that it is, then it was ok. If you’re used to staying in nicer hotels, skip this one.

Date of stay: June 2018
Trip type: Travelled with family
1  Thank fewarechosen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielC466, Director of Sales at Baymont by Wyndham Gatlinburg on the River, responded to this reviewResponded 19 June 2018

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We’ve taken the time to listen to your comments, so we can continually improve our services. We take immense pride in our cleanliness, friendliness, and making sure that every single guest has a memorable stay

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Reviewed 16 June 2018

This was a great place to stay for couples or family's traveling together. The separate balconies, bathrooms, and bedrooms were nice. This hotel had a pool and grills. Within walking distance of several shops including liquor store.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Alison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielC466, Director of Sales at Baymont by Wyndham Gatlinburg on the River, responded to this reviewResponded 19 June 2018

I'm elated to read that you were able to enjoy our Baymont Inn and Suites here in the Smokies! We appreciate your business and hope to see you again soon.

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Reviewed 14 June 2018 via mobile

Loved it! Great price, amazing views! We stayed 2 nights and Gatlinburg was by far the highlight of this trip. The drive from Nashville to Gatlinburg was beautiful and rainy, then we get to this hotel and we were impressed. I believe all rooms overlook the river, it was high flow, and calming, we were on the 4th floor and kept our balcony door open while sleeping to hear the river. The front of the hotel is on a busy street, but we never heard street noise, parking was easy. Breakfast was decent, they had French vanilla creamer, always a plus. The blinds kept the room super dark. We used the laundry facilities, they were fine, nice to play air hockey while waiting on laundry. The elevator is oldish. But it worked.
This is a great place to stay in a cute little city in the beautiful Smokey Mountains. Thumbs up for sure!

Date of stay: May 2018
Trip type: Travelled as a couple
3  Thank shannonm26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielC466, Director of Sales at Baymont by Wyndham Gatlinburg on the River, responded to this reviewResponded 14 June 2018

We appreciate your feedback and take your comments and suggestions seriously. We are pleased to see that you had no issues during your stay and we hope to see you the next time you visit Gatlinburg. We appreciate our guests such as yourselves and are so happy to have you here each time you visit.

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Reviewed 13 June 2018

This is a conveniently located hotel within walking distance to downtown. It can be a bit noisy so if you're a light sleeper, bring a box fan or something that makes white noise. The staff are excellent and greeted us each day with a smile. The breakfast is what you would expect. The only issue I had is that the house keeper forgot to clean my room one day. The staff was very apologetic and brought clean towels to our room.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielC466, Director of Sales at Baymont by Wyndham Gatlinburg on the River, responded to this reviewResponded 13 June 2018

Thank you so much for informing me on how your stay was here at the Baymont Inn and Suites! We take immense pride in our cleanliness, friendliness, and making sure that every single guest has a memorable Stay! We are sorry that everything was not perfect for you. We will work on these issues you mentioned and try to do better the next time. We all hope that we will see you again very soon and we are glad to have you as a part of our family!

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