We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,126)
Filter reviews
1,126 results
Traveller rating
239
297
284
158
148
Traveller type
Time of year
LanguageAll languages
More languages
239
297
284
158
148
Show reviews that mention
All reviews breakfast buffet outdoor pool glass elevator an older hotel the main strip family reunion flat screen tv trolley stop pavilion fall tn fireplace smokies creek
Filter
Updating list...
215 - 220 of 1,126 reviews
Reviewed 18 February 2017

This is an older hotel but room recently updated. We had an exterior room. We had a Living Social deal for two queen beds but the kind gentleman at check-in upgraded us to a king room. The pool looked nice but we did not use it. The location is perfect! We could walk to the strip and enjoy cocktails without worrying about driving. Nice breakfast place a block away.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kat F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glenstonelodge, Webmaster at Glenstone Lodge, responded to this reviewResponded 22 February 2017

Dear Guest,

Thanks for your comments. I am please that you like our hotel and we have recently update our hotel rooms. I am glad that our staff had help you to upgrade the room. They were appreciated for great customer service. We appreciate the opportunity to serve you.

Sincerely,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2017

Last minute decision to stay in Gatlinburg on our way to Lake Santeetlah. Only stayed the night, bathroom was a bit small, and the indoor pool area was not great, but a plus for the balcony with somewhat of a mountain view. Few minute walk to the main street, which was all we really need, for the price it was a decent last minute decision to stay here.

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Vicki T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glenstonelodge, Webmaster at Glenstone Lodge, responded to this reviewResponded 22 February 2017

Dear Guest,

Thank you so much for your kind words. I’m so pleased that you like our affordable and great views from our hotel balcony. We look forward to having you with us again soon.

Sincerely,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2017

Thank you for another awesome stay! We love the Glenstone Lodge. It's perfect location and near a lot of the activities we do and within walking distance to all the stores on the strip! Rooms are always clean and up to date! Service is awesome and the staff is very pleasant. the Sales department staff is the best to work with for our annual trip!

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank freedomcenter329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glenstonelodge, Webmaster at Glenstone Lodge, responded to this reviewResponded 2 February 2017

Dear Valued Guest,

Thanks for your stay at the Glenstone Lodge.
It is really nice to note that that you liked the stay and services at our hotel during your recent visit
Glad to see your positive observations which shall definitely make us run that extra mile.
We look forward to welcome you again soon!!!

Best Regards,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2017

We reserved 3 rooms for our family and picked this hotel as it had an inside pool that we did not have to go outside to get back to our room. The pool area was cold and the first day we were told that they keep the heat on low and the second day when we said something another clerk stated the heat was broken and they were waiting on a part. They should have told us this ahead of time as we would not have booked there. I paid extra for an indoor pool and would expect to use it. Also our room had no lightbulb in one lamp, clock was not plugged in and the coffee pot had a terrible odor and 2 of 3 creamer/sugar packets were already opened and used.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank bhungarland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glenstonelodge, Webmaster at Glenstone Lodge, responded to this reviewResponded 2 February 2017

Dear Valued Guest,

Thanks for staying with the Glenstone Lodge during your last visit to our area.
We appreciate your review and sorry for the incidence howsoever.
We apologize for the inconvenience, but would like to inform that we have ensured that this never repeats.
Your other points of observations like the night time front desk hospitality, amenities and noise have been addressed to.
Please do visit us once again and see the difference.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2017

The room was very comfortable and we loved the indoor pool. Our grandkids want to stay there every time we go to the mountains. Sometimes they have specials on room rates and you can get great deal. I would recommend this hotel for anyone with kids.

Room tip: We had a suite which was very large and comfortable.
Date of stay: February 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Guitarman4753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glenstonelodge, Webmaster at Glenstone Lodge, responded to this reviewResponded 25 January 2017

Dear Guest,

Thanks for your comments. I’m pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I’m glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.

Sincerely,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews