We were a family of 8 booked 2 rooms we are elite members as well. The front desk girl was the RUDEST person I have ever encountered in a Marriott property.
#1 I booked an ADA accessible room as I am in a wheelchair. She said sorry we had a baseball team come in I gave your room to them. So no bathroom the wheelchair wouldn’t fit between the 2 beds so I had to have my son and husband physically moving beds around. But no access to the bathroom after we specifically called and confirmed!!
#2 One of the lightbulbs was burnt out we asked for a replacement she said and I quote We don’t have lightbulbs! Really??
#3 Asked for extra towels same answer
#4 We are elite members didn’t even get acknowledged or points
#5 She hung up on my husband when he called. We have NEVER been treated so poorly
I am just appalled they would let someone work the front desk that treats customers as she did and what’s the point of making a reservation if it’s wrong anyway?

Found room to be smaller than expected for having paid for a studio 2 queens. And yet on the floorplan, our room was among the largest on the floor. I'd hate to see how tight a standard room is! Didn't feel like a good value for the price we paid. The non-suite hotels that slept at least 5 that we stayed in the 3 prior nights 1 night each -- any of them were FAR more roomy. It was probably that there was a partial wall between the bed and desk/kitchenette/trundle area. Liked the trundle for the youngest since it is close to the floor. Middle kid enjoyed the "daybed" (couch). That was the surprise perk. It was nice and firm. The oldest kid took up the entire 2nd queen. One extra set of blankets and sheets were in the room. Had no issue getting another from the front desk for the daybed. I found everything on the breakfast buffet to be delicious though selection was limited (hot selections were that eggs and sausage each took up half of a serving pan and biscuits were in another). Waffles were perfectly cooked and they had strawberry topping which is my fav! It was delicious enough to offset the fact that presentation seemed poorly thought out and selection can be forgiven. Kids enjoyed the pool and the adults enjoyed the hot tub. Though clarity in the pool was quite poor. Couldn't see the bottom. In our at home saline pool, we would be getting the chemistry fixed if unable to see bottom with clarity. My one true complaint that was only addressed with a "sorry" was that there was a grand total of 4 tiny squirts of shampoo for our entire family of 5 to use in the shower. And that was with lots of pumping. Thus after the first person got a shower, an adult went to the front desk to ask for more shampoo and was told that they didn't have any. REALLY?!?! When we brought it up again at checkout the front desk clerk just acted like oh well the person last night doesn't know what they are talking about. Too late by that point to re-shower. Person before us as we were checking in asked for enough towels for all the people on their reservation and the front desk person said they would fold some at some point when things calm down. Should have been the red flag to head for the exit! The parking charge seemed like a cash grab - it wasn't even a congested area. I expected to get some value out of it. So they employee security to patrol the lot? It isn't like it was a downtown area. Increase the room $10 and declare that there is "free parking".