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Denise S
Temecula, United States

Vancouver's BWP finest

5.0 of 5 bubblesReviewed 19 Sept 2024
On a quite corner away from the hustle & bustle of busy streets. Beautiful surrounding. Within walking distance of the Black Bear restaurant. The happy hour bar with food starts at 5pm was great! Thanks Paula for outstanding service! This helped to make our short trip of two days so enjoyable. Ladies at the desk where very accommodating. They do have an indoor pool and hot tub! Nothing to write home about. However, If we ever visit Vancouver again, I would stay here. Very clean Lobby and beautifully decorated.
Date of stay: September 2024
Room Tip: The pool is decent for an indoor pool. Nothing exciting about it!
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (251)
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All reviews fishers landing espresso machine helpful and courteous staff while visiting friends nice facility great hotel clean hotel allow dogs definitely stay here again shower head the cleaning crew great amenities perfect temperature great pool hotel experience other hotels i highly recommend this hotel
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Reviewed 21 August 2024

The entire hotel was wonderful. The staff was amazing especially Paula Archer. She went out of her was for us and was so good to the children that I was traveling with. I will definitely go back to this hotel whenever I'm in the Vancouver area. Thanks for everything.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paradise51635890052
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy StMartin, General Manager at Best Western Premier Hotel at Fisher's Landing, responded to this reviewResponded 21 August 2024

Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you had a wonderful stay and that our team, especially Paula Archer, made such a positive impact on your visit. Paula is truly an asset to our team, and I will be sure to pass along your compliments to her.

We are delighted that you and the children enjoyed your time here, and it’s fantastic to know that you plan to return whenever you’re in the Vancouver area. We look forward to welcoming you back and making your future stays just as memorable.

Thanks again for your wonderful feedback!

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Reviewed 11 August 2024

Broken bathroom mirror light. Dirty floors in the tile areas. Broken TV remote. Not a good experience .I would look for a different location for my stays in Vancouver Washington It was a nice place three years ago. Breakfast not worth the price. Typical non healthy food.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Camper549412
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy StMartin, General Manager at Best Western Premier Hotel at Fisher's Landing, responded to this reviewResponded 21 August 2024

Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about the issues you encountered during your stay, particularly with the bathroom mirror light, the cleanliness of the tile floors, and the broken TV remote. I understand how these issues would detract from your overall experience, and I sincerely apologize for the inconvenience.

It’s disappointing to learn that your recent stay did not live up to your previous experiences with us. We strive to maintain high standards, and I regret that we didn’t meet them during your visit. Your feedback about the breakfast is also appreciated, and we will be reviewing our offerings to ensure they provide better value and healthier options.

I understand your hesitation in returning, but I hope you’ll consider giving us another chance in the future. We would welcome the opportunity to provide you with the quality stay you deserve.

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Reviewed 5 August 2024

Two star hotel that nickels and dimes you for everything. Don’t pre-pay for the breakfast! Nice hotel in a decent area. Room was fairly dirty. Bed was comfy but my beagle who has an excellent sense of smell continued to hone in on the bed linen; go figure.

Room tip: Not so great. Better hotels out there with better pricing that doesn’t nickel and dime you like Best Western.
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Safari27893160158
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy StMartin, General Manager at Best Western Premier Hotel at Fisher's Landing, responded to this reviewResponded 21 August 2024

Thank you for sharing your feedback with us. I’m sorry to hear that your stay didn’t fully meet your expectations, especially regarding the cleanliness of your room and your experience with our breakfast offering. We strive to provide value and comfort to all our guests, and I regret that we fell short during your visit.

It’s concerning that your room was not up to standard, and I apologize for any discomfort this caused you and your beagle. Cleanliness is a top priority for us, and I will be addressing this issue with our housekeeping team to ensure it does not happen again.

We appreciate your comments about the hotel and its location, and I hope we have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

Thank you again for your feedback.

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Reviewed 28 July 2024

Rooms are large, quiet, clean and well equipped. I was disappointed with two areas. The Happy Hour Bistro is massively understaffed. There is only one (very hard working friendly) woman who acts as hostess, bartender, server and bus boy/girl. Seriously???? This is a big hotel with a lot of hungry/thirsty people. Second, charging $12 for a standard breakfast buffet when the nightly rate is over $200 is cheap. I was never told that when I made my reservation.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mike B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy StMartin, General Manager at Best Western Premier Hotel at Fisher's Landing, responded to this reviewResponded 31 July 2024

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Tracy St. Martin
General Manager
Best Western Premier Hotel at Fisher's Landing

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Reviewed 23 July 2024

This is not your typical Best Western. This is more along the lines of a Hampton Inn. Very solid construction making it quiet. Private balcony and I stayed in a King suite which has a large separate bedroom. the hotel was packed with kids there for a baseball tournament and even so I didn't hear them running around once in the room. Parking was decent, and the customer service was excellent. I was caught up in the cancelled flight debacle on 7/19 and didn't contact the hotel until the following morning...just last on my list...and they worked it out with kindness and consideration. The only complaint that I have is with the food. Some was excellent (flatbread) and some was really bad (boneless wings). We were warned away from the out-of-the-can tomato soup. For the level of hotel, they skimped on the restaurant fare. Too bad. Would have been perfect otherwise.

Date of stay: July 2024
Trip type: Travelled with family
Thank Venture19871953835
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy StMartin, General Manager at Best Western Premier Hotel at Fisher's Landing, responded to this reviewResponded 31 July 2024

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Tracy St. Martin
General Manager
Best Western Premier Hotel at Fisher's Landing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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