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Natalie W

NY home away from home

5.0 of 5 bubblesReviewed 2 Oct 2024
The Soho Grand always feels like home. Alexis is always so amazing at helping us book our long term business stays and the rooms are always so comfortable and clean, just a few reasons why we keep coming back. Arthur and Barrington add such a personal touch to the hotel as well and are always there to help and greet us. Loved it every time! Highly recommend to anyone traveling to soho for business or just for fun.
Date of stay: September 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 2 October 2024

We love Soho Grand! Despite there being numerous hotel options in NY, we always choose to stay at Soho Grand for multiple reasons. The staff are so professional and kind, they really care about each guests experience. The hotel is always well maintained, and is in a super central location with so many great NY experiences in walking distance. We will 100% stay here again.

Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rachel N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 2 days ago

Hi Rachel,

Thank you so much for your review. We aim to maintain the balance of building professional relationships with a personal touch. We look forward to having you back with us soon.

Best,

Marcus M
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2024

Went for dinner with friends and ended up having one of the best nights out! Cody was our waiter and he was super accommodating and extremely attentive all night. Jermaine D. was also really helpful and provided exceptional service. Can not say enough about how much fun we all had. Amazing atmosphere, the DJ was incredible and kept the vibes up. 100% recommend a night out here!

Date of stay: September 2024
Trip type: Travelled with friends
Thank Summer K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 4 weeks ago

Hello,

Thank you very much for your review. The thoughtfulness and attentiveness that Cody & Jermaine bring daily is the standard we pride ourselves on. Please join us again soon.

Warm regards,

Marcus M
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2024

Had the absolute best time here tonight! Cody and Jermaine Douglas gave us the most fabulous experience. It was my first time and we will absolutely be back. Can’t recommend this place enough!!! The atmosphere is electric and the DJ had the best playlist.

Date of stay: September 2024
Trip type: Travelled with friends
Thank 829chelseyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 4 weeks ago

Hi Chelsey,

Thank you so much for your feedback. We appreciate beings like Cody & Jermaine and want you to experience more of our genuine care. We look forward to having you back with us.

Best

Marcus M
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2024

Tsering is a professional people person. He is built different. Ask for him at the bar. The espresso martini will knock your socks off and the ambiance will put you into orbit. Great experience overall. Highly recommend. This requires 200 characters so here they are

Date of stay: September 2024
Trip type: Travelled with family
Thank Thomas G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 25 September 2024

Hi Thomas,

Thank you so much for your review. Tsering and the Grand Bar team are phenomenal and love what they're doing. We would love for you to come back soon and join us for another experience.

Best regards,

Marcus M
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2024

Tsering was absolutely amazing and a gem. His attentiveness, hospitality and kindness to my parents and our group was unique and THE reason we will be back to the SoHo Grande Bar. He made our night special and we’re grateful for an amazing experience.

Date of stay: September 2024
Trip type: Travelled with family
Thank Alexandra G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 25 September 2024

Hello Alexandra,

What such amazing words about Tsering. He exemplifies our values, and we enjoy watching him in his element. We hope to have you back with us very soon.

Best regards,

Marcus M
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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