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Shireen E
Santa Monica, California

A++ Great Stay!

5.0 of 5 bubblesReviewed 24 Aug 2024
The location of this hotel is perfect. But even more impressive than that is the staff!! The service at this hotel was top notch. They were accommodating and attentive and a true pleasure to interact with. From the awesome, friendly and kind doormen, to the wonderful, professional and caring front desk team— every single member of this staff was fantastic. The rooms were large (for NY standards) and incredibly comfortable. The bar and speak easy added an element of fun to the stay and was a pleasant and unexpected surprise. My stay was absolutely extraordinary!! As special thank you to Marcus for all of his help during my stay. Truly a special place.
Date of stay: August 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this review
Responded 27 Aug 2024
Hi Shireen,

Thank you so much for your incredible feedback. Curating genuiine experiences is what we pride ourselves on. So, it's amazing to hear that were able to show that we care through our Acts of Service.

Please visit us again soon.

Warm Regards,

Marcus M
Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 23 August 2024

We had a very nice stay here. The standard rooms are a bit on the small size, but they are nicely designed and the bed is super comfortable. I did find myself wishing for a plush chair since the only seating option was a desk chair, but who stays in their room long when you are in New York? The on-site restaurant and bar are also very good. During the week you will find friendly bartenders that will make you feel right at home. Just be prepared that the bar and lounge turn into a club environment on the weekends. Will definitely keep this one on my short list when returning to the city.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chipatch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 11 September 2024

Hello,

Thank you for your honest feedback on your stay. We would love to have you back in one of our more spacious category rooms. Please reach out when you think you'll be back in NYC. We look forward to your return.

Best regards,

Marcus M
Guest Experience Manager

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Reviewed 18 August 2024 via mobile

I’ve had the pleasure of staying at the soho grand for work a lot over the past few months and every time it feels like home. The staff and their attention to details and customer service is best in the city- major shout out to Marcus, Barrington, Andrew, the incredibly friendly and helpful front doormen and all the hotel staff for continuing to deliver extremely high quality service. The hotel is also in the prefect location for walking to so many fantastic restaurants and shops (if you need your pizza fix- def try Lucia across the street). Looking forward to my next stay!

Date of stay: August 2024
Trip type: Travelled on business
Thank LaurenW1516
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 27 August 2024

Hello Lauren,

Thank you for trusting my team and I with curating your stay and experience. We enjoy the opportunity to involve the amazing neighborhood of SoHo in a guest's itinerary. We look forward to exploring more of the neighborhood with you again soon.

Warm regards,

Marcus M
Guest Experience Manager

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Reviewed 16 August 2024

This was my second time staying at the Soho Grand, and this stay was as wonderful as my first. I called ahead after landing in JFK around 10:00am after a 13 hour flight and asked if an early check-in was possible. I thought they might say they could do 1pm or so, but they let me know our room would be ready for us when we arrived.

We were warmly greeted by Jose at the door who quickly took care of our 8(!) bags. Check-in was quick and easy. When we got in our Standard King, we realized it would be too small because of the number of bags we had. I called down and explained the situation, and we were immediately moved to another room. When I went down to get the keys, I met the amazing Marcus Morales who is in charge of Guest Experiences. I thanked him for the room change and the early check-in as my husband and I had returned from overseas where we celebrated our anniversary. Later, that afternoon, we came back to our room to find a bottle of wine and sweets with a very nice note from Marcus.

The room was nicely appointed and a good size for a NYC hotel, especially the bathroom. It's is in a great location in Soho and was surprisingly quiet at night given it's location near the entrance to the Holland Tunnel. There seems to be a great bar/club scene at night with music for folks of my generation: Sade, Luther Vandross were tunes we heard getting on the elevator. Our jet lag prevented us from hanging out and checking things out properly.

We were enjoying ourselves so much just at the hotel and in the neighborhood that we decided to stay an extra night before driving home to Rhode Island. All it took was a call to the front desk to book. The next day I needed a new key and mentioned to Marcus that I was going to try Gilligan's, one of the restaurants on the property with outdoor dining. He gave me a coupon for a free drink and recommended I try the watermelon margarita. It was delicious! The next morning we had great breakfast at the Soho Diner, the other hotel restaurant, which also provides in-room dining.

After two stellar stays at the Soho Grand, it will definitely be my go-to hotel in NYC. I highly recommend and can't wait to go back!

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Noni T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 27 August 2024

Hi Noni,

Seeing your experience unfold before was a true pleasure. We're elated that we could be a part of the post-anniversary celebration. We're already looking forward to your return.

Many Thanks,

Marcus M
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2024

The bed is super comfortable. The sheets are not scratchy unlike other hotels. It feels very luxe. On top of it, it’s in a great location in soho and tucked away in a quiet street. I have stayed here every time I was in NYC. I have stayed at other hotels but always changed back to this hotel. If you are into shopping and eating, it’s the best place to stay.

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fatima Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 27 August 2024

Hello Fatima,

If there's any one place we want our guests to feel our luxe of service, its their beds. We're grateful that after a rough and tumble NYC day, you can trust us to provide comfort and peace. Please come back and stay with us again soon.

Best regards,

Marcus M
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2024

We come to the city often and typically stay in the Soho area at a different hotel which recently closed for renovation, so we were searching for the perfect hotel to take its place when we found the Soho Grand. I wish we had found it sooner because it's not only the perfect location but the service is top notch and the rooms are great. We like a hotel that isn't too loud and buzzy but is still welcoming with some fun personality, and Soho Grand is exactly that. I don't see myself ever staying anywhere else when I come to the city besides this hotel going forward.

Room tip: This hotel is near great restaurants, shopping and several metro stations so its very walkable. Hotel staff is top notch too!
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amy D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 27 August 2024

Hi Amy,

We too, enjoy the balance of being a lively but not loud hotel. So we appreciate when we can share the same sentiments with our guests. Thank you very much for your review and we hope to continue to be the perfect hotel for you. Return soon!

Marcus M
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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