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Fatima Y

Comfortable night sleep!

5.0 of 5 bubblesReviewed 14 Aug 2024
The bed is super comfortable. The sheets are not scratchy unlike other hotels. It feels very luxe. On top of it, it’s in a great location in soho and tucked away in a quiet street. I have stayed here every time I was in NYC. I have stayed at other hotels but always changed back to this hotel. If you are into shopping and eating, it’s the best place to stay.
Date of stay: July 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this review
Responded 26 Aug 2024
Hello Fatima,

If there's any one place we want our guests to feel our luxe of service, its their beds. We're grateful that after a rough and tumble NYC day, you can trust us to provide comfort and peace. Please come back and stay with us again soon.

Best regards,

Marcus M
Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 13 August 2024

We come to the city often and typically stay in the Soho area at a different hotel which recently closed for renovation, so we were searching for the perfect hotel to take its place when we found the Soho Grand. I wish we had found it sooner because it's not only the perfect location but the service is top notch and the rooms are great. We like a hotel that isn't too loud and buzzy but is still welcoming with some fun personality, and Soho Grand is exactly that. I don't see myself ever staying anywhere else when I come to the city besides this hotel going forward.

Room tip: This hotel is near great restaurants, shopping and several metro stations so its very walkable. Hotel staff is top notch too!
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amy D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 27 August 2024

Hi Amy,

We too, enjoy the balance of being a lively but not loud hotel. So we appreciate when we can share the same sentiments with our guests. Thank you very much for your review and we hope to continue to be the perfect hotel for you. Return soon!

Marcus M
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2024

As a travel agent from the Netherlands specializing in USA , tailor-made travel and boutique-style hotels, I've had the pleasure of visiting and recommending numerous hotels, but the Soho Grand Hotel in New York stands out for several reasons.

First and foremost, the doormen at the Soho Grand set the tone for a remarkable stay. Their warm greetings and genuine hospitality create an inviting first impression that immediately makes guests feel welcome. It's a small touch, but it speaks volumes about the level of service you can expect here. Additionally, Anthony, the concierge, did a great job in making last-minute restaurant reservations for me, always with a smile!

The staff overall are exceptional, consistently going above and beyond to ensure a comfortable and enjoyable stay. From the front desk to housekeeping, every team member is professional, attentive, and eager to assist with any needs or requests.

The rooms at the Soho Grand are another highlight. They are stylishly designed, blending modern comfort with a touch of classic New York charm. I particularly love that the rooms have spacious walk-in showers, which add an extra level of luxury and convenience to the stay. My personal recommendation: if you want to get more out of your stay, book the higher-floor rooms for a fantastic view, or if you plan to spend more time in your room or just want to have a lot of space, opt for the beautiful suites. Each room is well-appointed, featuring luxurious amenities that cater to both relaxation and productivity.

The Soho Grand Hotel, with its outstanding service and prime location, continues to be in my personal and professional top 3 list of recommendations (because it all depends on type of clients, thats why I have a top 3) . Wether you want to stay for business or create unforgettable memories by yourself or with your loved ones.. Soho Grand Hotel wil make this happen.

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank theresetravelagent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 27 August 2024

Hello,

We thank you so much for your thorough review of us. It's so important to create safe & welcoming environments for our guests. Regardless of where you're coming from, you are always welcome at the SoHo Grand. We hope to have you with us soon.

Best Regards,

Marcus Morales
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024

My boyfriend and I spent the night at the Soho Grand Hotel this past Saturday night and it was the most incredible stay. I have worked and lived in the city for many years and have spent many a nights in NYC hotels, and the Soho Grand was far more superior than all the others. From the minute Joe and I arrived we were treated like royalty. We met Claudia at reception who was so kind and informative, and then we had lunch at the bar where we met fabulous William and enjoyed every minute talking with him. Due to the rain that evening, we decided to stay in and have dinner at the hotel and there the service and food was top notch (all the servers, etc were excellent). We are already looking at our calendars to see when we can return. HUGE THANKS and LOVE to the staff at the Soho Grand Hotel.

Room tip: Do not miss out...visit the SoHo Grand Hotel!!
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Regina R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 26 August 2024

Hello Regina,

It was such a pleasure having you & Joe with us. Claudia, William and the team are appreciative of your feedback and we're already looking forward to your return.

Warm regards,

Marcus M
Guest Experience Manager

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Reviewed 6 August 2024

I stayed at the Grand for business for weeks on end from February - May and the staff overall exceeded top notch. I would arrive every Sunday and was graciously greeted by Barrington each time which couldn't have been a better reception.... superb customer service on a realistic level. The Bar/Restaurant staff was as well extremely pleasant - spending most of my time working early mornings, Miguel and Remington made my small little section of the working lobby week over week feel like a small section of home away from home. All combined, a great stay for a very long period of time.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Todd T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 26 August 2024

Hi Todd,

Thank you so much for your spectacular feedback. We're glad that you saw the consistency that we pride in. We hope to have you with us again for a long stay very soon.

Warm regards,

Marcus M
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2024

Carmela was an incredible waitress who gave us complimentary shots for the long wait! She was amazing and super friendly! I loved the vibe, it was so lively and happy. I felt super at home and welcomed ! Carmela went above and beyond! I hope to have her every time I’m here!

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Bailey P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Morales, Guest Services / Front Office at Soho Grand Hotel, responded to this reviewResponded 6 August 2024

Hi,

Thank you very much for your review.

Please return soon.

Best

SoHo Grand Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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