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All reviews west house resident fee central park resort fee is per person per day great location new york breakfast and happy hour times square carnegie hall home away from home amazing hotel coffee machine nyc hotel yogurt the theater district subway station
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Reviewed 24 January 2016

We enjoyed our stay. We had a concert at Carnegie Hall and we were within blocks of that so we arrived on time. Really like the location. Hopefully we will rerun
Ron to New York and we will stay here.

  • Stayed: January 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 778timothyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bassim O, General Manager at WestHouse Hotel New York, responded to this reviewResponded 1 February 2016

778timothyl,

Thank you for the great review. We're thrilled to hear that our location was so convenient for your event at Carnegie Hall and that you were able to make it on time! We do hope that you have the opportunity to return to NYC and stay with us again soon too. Please don't hesitate to reach out if we can assist with any future reservations.

Warm Regards,

Bassim Ouachani
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2016

Great location. Easy check-in (thanks to Nick). Room was spotless- had the King sized room. Comliementary afternoon tea (2-4PM) and subsequent wine and cheese and other appetizers (5-11PM) was more than what was expected. While their continental breakfast had a pretty good variety, I would have appreciated additional fruits and breakfast cereals. Exercise room had all the equipment needed to wear you out. Concierge was helpful in finding a comedy show. Doorman always available to hail a taxi if needed. Overall, an excellent 2 night stay.

Stayed: January 2016
Thank richard19452015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bassim O, General Manager at WestHouse Hotel New York, responded to this reviewResponded 1 February 2016

richard19452015,

We appreciate you sharing this kind feedback. Thank you for pointing out how helpful Nick was during check-in at the front desk, as well as how spotless our room accommodations are. We're glad to hear that you were able to take full advantage of our many food and beverage offerings throughout the day, which are included under our resident fee charge. We hope to welcome you back again soon for another excellent stay!

Warm Regards,

Bassim Ouachani
Hotel Manager

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Reviewed 24 January 2016 via mobile

This is essential this is an attractive hotel dressed up with an elegant interior design but staffed poorly. There is not real bar or restaurant here just an un-manned buffet breakfast and a bar that's only staff for a few hours a day. Do not get scammed into paying their "residence" fee - get your breakfast off site at some amazing nearby eaterys

Stayed: October 2015, travelled as a couple
Thank sgk1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2016

Fantastic Location, Perfectly clean rooms w above average size marble bathroom.Will return for a 3rd time to experience great front desk people, rooftop lounge, generous buffet breakfast, and late afternoon wine and treats. Nothing compares to the pride and performance of this NYC hotel.

Room Tip: Suites are amazingly well worth the money
  • Stayed: January 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lauren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bassim O, General Manager at WestHouse Hotel New York, responded to this reviewResponded 1 February 2016

Lauren K,

We appreciate such a wonderful review from a repeat resident such as yourself! Thank you for pointing our clean and spacious room accommodations and our many food and beverage offerings throughout the day that make WestHouse so unique. We are humbled to hear that nothing else compares to our pride and performance and we're proud to have become your new house away from home.

Warm Regards,

Bassim Ouachani
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2016

The hotel was recommended by our travel adviser. The location was very good for what we were planning to do. The plus points? Really comfortable beds and a great shower. The areas for improvement? First of all the heat in the room was overwhelming. Even with the ac. switched off and the windows opened I slept on top of the bed wearing only underwear. Secondly, get rid of the daily residence fee - we knew about it and weren't surprised but other guests clearly were. It just causes confusion and arguments. Breakfast was like being in the middle of a rugby scrum but the food quality was good. The coffee machine is absurd: the majority of guests didn't know how to operate it and asking questions of busy team members who were trying to replenish the main table or clear away used crockery etc. In a tight space etc., it 's silly trying to offer loads and loads of different coffee choices - just do excellent coffee and people can add milk if they want. We had to go to Starbucks round the corner. We didn't use the bar because it was always crowded but the atmosphere looked good. Help with bags etc. is very limited and it wasn't possible to get coffee served to the room. It was ok overall but we wouldn't return and wouldn't recommend.

  • Stayed: December 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Kirkmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bassim O, General Manager at WestHouse Hotel New York, responded to this reviewResponded 9 February 2016


Thank you for taking the time to review your recent stay with us. We sincerely apologize for the inconveniences and discomfort you experienced and truly regret that we were unable to ensure a pleasant visit. We are very sorry that your overall experience was so greatly impacted by the high temperature in the room and poor air flow. These were indeed most unusual circumstances. Please be assured that we are working to address your concerns. In regards to the bar being crowd that is something we have no control. Some days are less busy then others. When it comes to the Breakfast area being crowd. I can only apologize for it. On the positive I'm glad our beds were to your liking. Your comfort is truly important to us, and it would be my privilege to make this right, should you give us the opportunity to regain your trust in the future. I remain personally at your service at gm@westhousehotelnewyork.com.

Warm regards,

Bassim Oucahani
Hotel Manager

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