We've been to several shows at the St. James Theatre over the years. On this trip, we brought our family to Frozen and it was a worse St. James Theatre experience than usual. This review is for the theatre only, not the show. The St. James has always had uncomfortable, narrow seats with no legroom and a very narrow passage to get to your seat, even with the seats up with no one sitting in them. As usual, the seats were uncomfortable. No surprise there. In reference to the narrowness of the seats, on this visit, a rather large young lady sat next to our teenage son. She took up so much room, her arm and shoulder were halfway (and I mean halfway) into his seat and he had to lean over into his mother's seat, thereby forcing her to lean over into our daughter's, for the entire show. While everyone should have the opportunity to enjoy a night out, this theatre is one of the worst ones to go to if you are tall, think you may be tall, overweight, think you may be overweight, have a cane, have long legs, have medium legs, have a bad back, etc.. The ushers we encountered for this show were, surprisingly, unfriendly and you had to actively let them know you wanted a Playbill or else you weren't given one. The people working the souvenir counters were extremely patient and very friendly. This is what added the second star to this theatre's rating. The St. James Theatre needs a major overhaul to comfortably sit anyone who is not a very short, skinny supermodel. As this is an old theatre, this will never happen. We'd settle for some comfortable cushioning in those seats, though.
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