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“Very uncomfortable seats that are also too close and too small. Unfriendly ushers, extremely friendly vendors.”
Review of St James Theatre

St James Theatre
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Disney's Frozen The Broadway Musical
Ranked #132 of 1,135 things to do in New York City
Certificate of Excellence
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Recommended length of visit: 2-3 hours
Reviewed 2 May 2018

We've been to several shows at the St. James Theatre over the years. On this trip, we brought our family to Frozen and it was a worse St. James Theatre experience than usual. This review is for the theatre only, not the show. The St. James has always had uncomfortable, narrow seats with no legroom and a very narrow passage to get to your seat, even with the seats up with no one sitting in them. As usual, the seats were uncomfortable. No surprise there. In reference to the narrowness of the seats, on this visit, a rather large young lady sat next to our teenage son. She took up so much room, her arm and shoulder were halfway (and I mean halfway) into his seat and he had to lean over into his mother's seat, thereby forcing her to lean over into our daughter's, for the entire show. While everyone should have the opportunity to enjoy a night out, this theatre is one of the worst ones to go to if you are tall, think you may be tall, overweight, think you may be overweight, have a cane, have long legs, have medium legs, have a bad back, etc.. The ushers we encountered for this show were, surprisingly, unfriendly and you had to actively let them know you wanted a Playbill or else you weren't given one. The people working the souvenir counters were extremely patient and very friendly. This is what added the second star to this theatre's rating. The St. James Theatre needs a major overhaul to comfortably sit anyone who is not a very short, skinny supermodel. As this is an old theatre, this will never happen. We'd settle for some comfortable cushioning in those seats, though.

2  Thank GrumpyandtheOldLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"present laughter"
in 9 reviews
"nice theater"
in 6 reviews
"noel coward"
in 3 reviews
"sight lines"
in 4 reviews
"astor family"
in 2 reviews
"theater row"
in 2 reviews
"small lobby"
in 2 reviews
"broadway theaters"
in 4 reviews
"orchestra section"
in 4 reviews
"rush tickets"
in 2 reviews
"per ticket"
in 4 reviews
"third row"
in 2 reviews
"rest rooms"
in 3 reviews
"mezzanine seats"
in 2 reviews
"great play"
in 3 reviews
"book of mormon"
in 3 reviews
"great seats"
in 4 reviews

17 - 21 of 188 reviews

Reviewed 22 April 2018 via mobile

The theater itself is beautiful! Went to see frozen here and it was absolutely amazing too! I would definitely recommend seeing this show! The props and theatrics for the musical was breathtaking!

1  Thank Jaciene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2018

This is an older theater, renovated for Frozen. The seats are small sized, with a small lobby. Seems quite a few stairs too. Inside, it was compact and sitting at the back was not too far from the stage. The stage controller was at the back of the right orchestra section. Three levels without stalls.

Frozen is a good musical for kids and teens. I thought the lightings were a bit dim, and make it easier to nap. An 8pm show for the little ones are tough to keep them awake. The script might need a bit of rework, and concentrate on the kids. That means no funeral or death scenes, and no nude costumes. Anna in her underwear, that I can live with since that is the old style one. Some reviews complained about having a black actor as one of the parents, but that is fine. This is a make believe musical, not college genetics class. You do realize the Queen has magic powers!

1  Thank yapmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2018 via mobile

The show was fantastic. The staff clearly either dislikes their job or really should not work with the public. Operationally, the place is a nightmare. Should the occasion happen where I needed to return to this theater for another show... it would have to be a must see and not just a want to see.

Thank eesrox1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 March 2018 via mobile

First let me say the play frozen was awesome. Now the security at the door is rude. I get having security but you can be somewhat nice. Theater help was amazing. Theater seats are small!!! For the price you pay.

Thank patandlor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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