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mike s

Great Place

Review of Seaport Hotel
5.0 of 5 bubblesReviewed 23 Jul 2021
Very nice place. The room was very clean. Bathroom was very clean and modern. Staff was very nice and very accommodating. Great location with view of the seaport. Very easy to get around either waling or using uber. I will defiantly stay here again!
Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Lauri Howe, Marketing at Seaport Hotel, responded to this review
Responded 27 Jul 2021
Thank you, Mike S, for taking the time to provide a review! We appreciate that you found our team members friendly and helpful; they strive to provide each guest with an exceptional experience. We hope we can welcome you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 23 July 2021

Check in was a breeze. We were welcomed by a very friendly Group of employees with one running to a back area and coming out with a gift bag for my young daughter. Even after check out they provided an area for me to pump and also stored in my breast milk while we continue to visit the city.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
1  Thank jadearedfield
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauri Howe, Marketing at Seaport Hotel, responded to this reviewResponded 27 July 2021

Thank you, jadearedfield, for staying at Seaport! We are so pleased to hear that you found your interactions with our team memorable, as well as helpful. Our team strives to delight each of our guests. We hope we can welcome you again.

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Reviewed 23 July 2021

I don't recommend if you are visiting for the sites, its a long and expensive uber to north end or wharf area. The pool was cold with no ambience at all, and lastly room service did not come by until after 6pm, at that time we were getting dressed for the evening and could not leave the room for cleaning. Very disappointing.
There are better, closer, and more cost effective options in Boston.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Brian T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauri Howe, Marketing at Seaport Hotel, responded to this reviewResponded 28 July 2021

Dear Brian,
Our pool has been a magnet since we reopened during this pandemic. It has been fabulously popular, so I am surprised you found it cold with no ambiance at all. I personally find it very relaxing and soothing. This may be a matter of taste. I am also puzzled by the distances cited from the wharf as we are practically on the wharf, minutes away by foot and the North End is less than a ten minute ride, or a 25 minute walk. Boston is known as a very walkable city and people walk that distance frequently. I am not sure the date of your stay but I am aware of one Saturday we were behind in cleaning rooms. In fact, I was working in housekeeping, stripping rooms in an attempt to get caught up. This is an extreme anomaly and please accept our most sincere apologies for not providing daily service until 6PM. We would have gladly come back to clean the room while you were out dining. Our amenities and services remain modified with some recent expansion. This is as frustrating for us as it may be for you. We look forward to the day we can welcome all our team members back and offer a complete array of amenities and services. Bottom line you were dissatisfied, enough so to write this review, which we are very disappointed in reading.

Kind regards,
James Carmody
Vice President & General Manager

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Reviewed 21 July 2021

This was a great place, it had thoughtful touches, wonderful service, perfect location. The staff was kind, helpful and quickly. The rooms were very quiet and had some high end features that we all enjoyed.

Date of stay: July 2021
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
1  Thank 260rhondap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauri Howe, Marketing at Seaport Hotel, responded to this reviewResponded 27 July 2021

Thank you for taking the time to provide a review! We are so pleased that you enjoyed so many aspects of your stay. We hope to welcome you again!

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Reviewed 20 July 2021

The staff was very friendly and made the experience in Boston that much better. The little gift bag for my 4yr old daughter when we checked in was the icing on the cake. Great location to walk to shops and restaurants. Only thing missing was a shuttle to the airport.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank JenFi2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauri Howe, Marketing at Seaport Hotel, responded to this reviewResponded 27 July 2021

Thank you, JenFi2021, for your recent visit and for providing a review! We are happy to learn that our team made a positive impact on your Boston stay, and will be certain to pass along your kind words. We hope to welcome you again if your travels bring you back north!

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Reviewed 20 July 2021

Love the location, easy walking access go the Seaport restaurants and shops. Large lobby allows for privacy. Parking is available and reasonably priced. One of the older hotels in the Seaport but they have kept it modern, clean and up to date.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Robert S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauri Howe, Marketing at Seaport Hotel, responded to this reviewResponded 27 July 2021

Thank you, Robert S., for selecting Seaport and for taking the time to write. We appreciate your feedback, and it sounds like you thoroughly enjoyed so many aspects of our neighborhood, which is very walkable, as you mentioned. We hope if your travels bring you back to Boston, you'll stay again.

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