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Reviewed 18 February 2018 via mobile

Had a 5 night stay in this nicely refurbished hotel, but work still in progress! Nice concierge lounge, with various early evening appetisers on offer. Friendly, helpful staff.Free WiFi, but you have to resign in every morning, which is annoying! Most rooms only have a walk in shower, no bath tub!

Date of stay: February 2018
Trip type: Travelled as a couple
Thank TravellinTomS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2018 via mobile


With huge, comfortable and quiet rooms! Westin Copley Place is situated at the heart of Boston and very convenient, the hotel is interconnected to two luxurious malls Prudential Centre & Copley malls through enclosed sky bridges from the lobby, making it quiet accessible for shopping and dining especially during winter seasons! Most of the staff are quiet courteous and accommodating to our needs, however, I am much concern on the our safety since due to the easy access of the outsider can enter the hotel elevator and roam from any hotel floors freely, I know there are security cameras however, the hallways to rooms are quite long and walking through them during wee hours may be quite scary. Yesterday, my sister and I were heading to the executive lounge and one guy was knocking at the exec lounge door when he saw us he asked us to let him access the lounge since he lost his wallet inside the lounge... he requested us to let him in, we thought it was an urgent situation we let him in. What he did was just sat at the lounge so long ate, drank, talked over the phone, surfing at the internet and just stayed around. The exec staff called the security and when the security came up nothing was done. I was wondering if I lost my wallet and room keys I would panic but this person was so strange he just sat there walking around talking over the phone and eating, we left the lounge and after a few hours we saw him seated at the lobby. If you are a guest of the hotel. ... I hope the hotel management should address the hotel security issues more seriously! There should be floors inaccessible for outside guest such as lounges and rooms floors to avoid such issues to happen in the future. Thank you and more power.

Date of stay: February 2018
Trip type: Travelled with family
Thank 391ls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 17 February 2018

Dear L.S

Thank you for your feedback and for letting us know you enjoyed your stay overall. We are delighted you could take advantage of our hotel's impeccable location! Your comments, however, let us know there are areas where we could focus attention to improve our service and security. We will evaluate what we can do differently going forward to avoid such situations. It was our pleasure serving you, and we hope you will stay with us again when your travels bring you this way.

John Wedig
Hotel Manager

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Reviewed 16 February 2018

Arrived at 11 am but no room was ready. We got a call at 12:20 pm that the room was ready. Corner room (3128) was literally a corner room with a point. Windows all-around with great views. Large screen TV but its placement on an articulating wall mount relative to the furniture was a dangerous location because it presented the possibility of someone's head coming in contact with a corner of the TV. Hardly any dresser storage space - two drawers in a nightstand. Two bottles of water. Two bathrobes. Coffee maker. Refrigerator. No min-bar. Pergo-type flooring, no carpeting. Shower had dual heads – rain shower or wand. Good lighting in bathroom but magnifying mirror only good if you were 6’5”. Had to call for security at 3:30 am due to hallway racket. Hotel is in a great location, which is the main reason we stay there.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Prof01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 16 February 2018

Dear Prof01,

Thank you for your stay at The Westin Copley Place, Boston and for taking the time to review our hotel. We are pleased to read our location proved to be perfect for your visit to this area and that you were impressed with your well-equipped room along with the view it provides. We appreciate you choosing our hotel and look forward to welcoming you back soon.

John Wedig
Hotel Manager

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Reviewed 15 February 2018 via mobile

Only stayed here one night but it was a real pleasure after being cooped up in a hotel in Manhattan for a week. Room was very comfortable felt spacious clean and modern.

Staff were helpful and there a nice bar downstairs you can flip the laptop open do a report while sipping a g&t.

Date of stay: February 2018
Trip type: Travelled on business
1  Thank zestrax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2018

This was a great hotel experience for our family. We were traveling over the weekend. The location was perfect for visiting our student at NEU, close to lots of amenities--shopping, restaurants, the T, and easy access from the airport. Our check in at the hotel was quick (and we arrived at a busy time on Friday afternoon). Our room was on the 30th floor, providing a beautiful view of the city and the elevators were noticeably quick getting us to and from the lobby. The room was clean and bright with a modern feel. Our beds were extremely comfortable--my husband even mentioned how pleasant his sleep was. A great experience overall--We would stay at the Westin Copley again!

Room tip: Excellent city views on the 30th floor
Date of stay: February 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank kjvarner423
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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