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Reviewed 23 April 2016

I stayed at the Westin Copley Place for a meeting, so I paid $259/night. But regular travelers were paying over $500/night! It's so not worth that. The location is pretty good, not great. I've stayed before in Boston near the Common, and I preferred that location. Concierge staff was great, but that's expected, isn't it? This was an okay hotel but nothing special.

Date of stay: April 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Grammatik0s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 6 May 2016

Hello -
Thank you for choosing to stay with us for your recent meeting. I'm glad you found our Concierge staff helpful - I appreciate being able to positive feedback with our team. I'm sorry to hear that you found the hotel "okay." We would certainly love the opportunity to have you back for a future stay and improve upon your experience but thank you for sharing your feedback.

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Reviewed 23 April 2016

Date of stay: April 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 3 May 2016

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Reviewed 22 April 2016 via mobile

In town for marathon weekend and it would have been hard to have picked a better location for the race finish. Spacious room with view over Copley Square. Great service in the bars and on front desk. Maybe a tad pricey.

Date of stay: April 2016
Trip type: Travelled as a couple
1  Thank OnlineF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 26 April 2016

Thank you for sharing your review and for choosing to stay with us during the Boston Marathon. I'm delighted to hear you enjoyed our spacious rooms, great location and service. We look forward to welcoming you back in the future.

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Reviewed 22 April 2016

We spent 3 nights at this Hotel and I was very pleased with the rooms and how clean and attentive the staff was to our needs. On our last night in Boston, my husband left his wallet in the taxi when we arrived back at the hotel. We realized right after the taxi had left and went to the front desk to see if they could help us. Juan Ramirez went to work making phone calls and trying to find the driver and that is no easy task. He called security and they started looking at the security tapes trying to determine who the taxi cab company was. Daryl Burton who was in security identified the company and after about 30 minutes he knocked on our door with my husbands wallet in hand.....I ask him if I could hug him because we were so relieved and appreciative. We had over a $1,200. In cash and many credit cards and they were all returned with the wallet. We are so grateful to Mr. Darryl Burton and Mr. Juan Ramirez for being professionals and going above and beyond to make sure this was resolved. We also are so appreciative of the cab driver bringing the billfold back and being such an honest person. We tried to tip him and all we could get him to take was $20.00.... He said it was his duty. We give this hotel and Boston an A+ and look forward to visiting again.

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank MelanieF315
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 3 May 2016

Thank you for your recent stay and for taking the time to share your 5-star review. I'm so delighted to hear Juan and Darryl went above and beyond to rectify what could have been a terrible experience. I will be sure to share your kind words with the team. Thank you again and we look forward to welcoming you back in the future.

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Reviewed 21 April 2016

The hotel had a great location in downtown Boston. The rooms were nice- comfy beds, nice bathrooms, and clean. The personnel at the hotel were friendly and very dedicated to serving you and your needs.

Date of stay: April 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Lauren M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 28 April 2016

Thank you for choosing to stay with us and for sharing your 5-star review. I'm so happy to hear you enjoyed our location and especially your kind words regarding our staff. Thanks again and we look forward to welcoming you back in the future.

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