It was a decent stay, though there were a couple of flaws, such as room cleanliness and overcrowding of the elevators. Overall, the services and the room were exceptional, alongside with the fabulous location of this hotel. Located just behind the Prudential mall it constitutes for a perfect stay.
all.accor.com
Booking.com
Booking.com
We came as a group and lost our luggage and bags, I asked the reception to check their CCTV, but they are lazy and didn't want to check it. They just said that this is not their business. They are not helpful.
Dear asylr2022,
Thank you for relaying your concerns through your feedback. We are sorry for the instance related to the luggage and bags. We also regret your disappointment when our associates were unable to assist you. The safety and security of the belongings of our guests and their belongings are of prime importance, and matters like these are concerning for us; therefore, we request you allow us some time to investigate this with the appropriate individuals. Your patience will be genuinely appreciated. Thank you.
Sincerely,
Alicia Bianco
My students are lost small bag and we asked administrator but they didn’t look to camera and also didn’t helping my student
And only not one student three students lost bag and etc
Dear mehmettJ6367DM,
Thank you for taking the time to reach out to us through your feedback. We are sorry for the instance related to your students losing their bags. We also regret your disappointment when our associates were unable to assist you and your students. The safety and security of the belongings of our guests are of prime importance, and this matter is concerning for us; so, we request you allow us some time to investigate this. In the meantime, please reach out to me directly at the email address below. Your patience will be genuinely appreciated. Thank you.
Sincerely,
Alicia Bianco
Alicia.Bianco@marriott.com
This is my second recent stay at the Sheraton. I have found the lobby to be grand, well appointed and inviting. The front desk staff were cordial, patient, professional and efficient. Lines to check in moved orderly and swiftly. I was warmly greeted and made it to my room in short order. The room was clean, everything was in order. In the room is an iron, an easy chair, a desk with chair, a side table, night stand, 50+ inch LG television, coffee maker and supplies, a micro refrigerator, iron and ironing board. Two complimentary bottles of spring water. Blackout shades on the window, safe in the closet. The air conditioning/heater worked perfect, there was tremendous water pressure in the bathroom and a hair dryer. I have zero complaints and feel I got what I expected, or a little more for the money. The olympic sized pool with depths from 3 feet to 5 feet on the 5th floor was astounding. The pool area was clean and modern, thoroughly enjoyable and on this visit open from 5am through 11pm, so it was available when I wanted to use it and never too crowded even for a holiday weekend. I interacted with the housekeeping staff and an engineering/maintenance technician, who were both friendly. I also found coffee, hot cider and cookies set out in the lobby at certain times. I tried the cafe... decent food and prices. None of these things can be taken for granted. Well done!!!
Dear jcp250,
We are delighted to read this was your second stay with us. We are glad you enjoyed our hospitality, clean accommodations, and the complimentary amenities we offer. We are also happy you appreciated our food offerings at our on-site restaurant and everything we offer here. We will pass along your kind compliments to our entire team for their job well done. Thank you for your kind remarks, and we look forward to your future visit to Sheraton Boston Hotel.
Sincerely,
Alicia Bianco
Stayed here two nights - first night was great. Great reception check in, friendly and courteous. Asked for a quiet room and didn't hear a thing the first night.
Second night we were surrounded by a group of families with kids. The walls in this hotel are paper thin. The unsupervised kids were constantly running around the hall - going in and out of each other's room like it was a tag game so there was slamming doors every second.
Had to call down 3 times to get it taken care of over the course of 3 hours. Front desk was not nice, denied it was a group together (why?!) and generally said to deal with it since it was New Years Eve. Since it's not Motel Six, I expected better service and expectations. I expected noise from people coming in from festivities which is normal - the doors superceded the noise machine i brought and was a
constant stream of slamming. Going to try the Hilton next door and see how it is.
Side note - ordered the breakfast room service but they didn't give us utensils.
Dear DaphtPhunk,
Thank you for being our guest and for sharing your experience. Although you enjoyed your stay initially and liked our accommodations. We sincerely apologize for the noise disturbances from other guests of the hotel and that our associates were not able to resolve it to your satisfaction. We have also taken note of your additional concerns that impacted your visit. We will address your comments appropriately as we are committed to enhancing our services on all levels. We hope to have another opportunity to welcome you again and show you our commitment to exceptional hospitality.
Sincerely,
Alicia Bianco
A friend of mine was diagnosed with breast cancer and had to drive 65 miles to get to Dana Farber Cancer Center for chemotherapy. .. Her appointments were were very early, causing she and her husband to leave their home @4:30 AM.. After hearing about their experience, I decided to check out hotel options near the hospital to try to make a bad situation a little more pleasant for them. I walked to the concierge desk and a wonderful woman named Amy greeted me asked how she could help me. I explained the situation and she went above and beyond to help me not only book a room but made herself their personal concierge. She had me tell them to ask for her when they arrived , giving them an upgraded beautiful room facing the Charles River and making their stay a wonderful experience. My friend had one more round of Chemo to go and I met with Amy again and she was just as friendly, personal, caring and accommodating as the first time . This all happened in October and November of 2022 and I couldn't let any more time go by without mentioning this wonderful woman and the beautiful Sheraton Boston Hotel for giving them a wonderful experience. I hope the owner or GM of the Hotel sees this and thanks and appreciates Amy for her randon=m act of human kindness. Mike A
