Nice hotel. Professional and kind staff. Comfortable bed. Clean rooms, well appointed. Front desk brought me a down pillow on request. Location is a short walk to north end.

Had an issue w my toilet refilling all night which was unfortunate but I’m sure a random east repair.

Ambience: The boxer is a stunning brick building in the government area of Boston and was the place for our first night in Boston on a ten day road trip. We were greeted well and the staff were perfectly friendly. The reception was compact but adequate. The check in process was easy and done without fuss.

The room: We had room 302 and our friends 202, both rooms occupied the corner of the building and consequently were quite tight for space. The big, and comfortable, bed was a little squeezed into a tight space. It was easy to catch your toe on the leg of the bed which provided a reminder in my case of just how tight the room was. The decor was quite dark for a room with only a small window, for us a lighter shade would have made quite a difference, I presume it was in keeping with the boutique theme. The bathroom was clean and tidy and the shower roomy.

Location: For us on a one night stay the location was perfect, close to the orange line which allowed easy access from the Airport. Everything we wanted to see in Boston was close by.

Summary: We were happy enough with the hotel but left with a sense of how much better it could have been.

Tastefully decorated hotel right around the corner from the garden. Unfortunately though this well designed hotel is staffed with a very incompetent and poorly trained front desk.

We booked a Deluxe King Room and when we walked into the room we knew it was not the right one. We also called the day prior to confirm our stay and room. Not a big deal so we went down to the front desk and asked if the room we were in was the deluxe room. They said we booked the regular full room. I showed my confirmation email and asked if we could moved to the room we paid for. The front desk women said that is an issue with Expedia and not our problem. I didn’t even book through Expedia and said that is something you need to resolve with your Account Manager from third party sites. I explained since I paid for the king room and confirmed that they should move us to that room.

The women was rude and argumentative and showed no hospitality. In my hundreds of hotels I have stayed in I have always been taken care of and been accommodated. Neither of the women understood the importance of customer service and resolving an issue. After about 20 minutes going back and fourth wasting time they said they would move us to the right room. However the room was not ready which I thought was odd since it was 4:30 and check in is at 3:00.

We said we would go out, get a bite to eat and be back in a bit. We came back about 45 minutes later and found out they still did not have the change situated. They still need to switch the keys, get their system updated.

Again after going back and fourth they finally gave us the keys. I’m not sure if it was these two staff members first day of work but they had no idea how to use their system and resolve a relatively simple issue.

Simply put neither of the staff members showed any remorse, problem solving skills, customer service, or knowledge of their computer system. We waisted a lot of time on something so simple as a room change. We received attitude even though we were really nice and understanding. Being in the hospitality industry it’s all about the customer. We felt as though we were an inconvenience to them and they could have cared less about our experience.