The hotel and property itself are fantastic… a nice balance of historical and contemporary. The local is perfect – within a 15 min walk to Faneuil Hall and the North End or to Boston Common area. There are some great restaurants very close by if you don’t want to venture far. Upon arriving the valet and front desk staff were extremely friendly and helpful. The woman who checked us in offered local recommendations and even offered to help with any reservations or tickets we might need. The free bicycle rental is a great amenity (we had our toddler with us so couldn’t take advantage of it this time). The room was very comfortable and well appointed. The bed was super and the view from the 9th floor was spectacular! The mini bar snacks and refreshments are a nice plus – well stocked and a nice variety. The elevator was almost always empty and really fast! The only downside with the actual room was that the pics I saw online were a bit misleading. They made it appear that the junior suite has a separate bedroom (we need this for our little one) but the bedroom and living room areas are completely open to one another. I should have called to confirm.
Having said all of that, our overall experience was pretty poor considering the rating and price of the hotel.
We checked in around 4pm and once settled we heard a dog whining and barking next door. We didn’t pay too much attention as we were headed out to dinner. Soon after we got back to the room the people next door came back to their room and things quieted down. Around 8pm they left again and the dog (or dogs… not sure) immediately started howling and barking. It was loud and distracting but we thought it would settle down and tried to be patient but it continued for over an hour. I reached out to guest services three different times, beginning at 9:15pm and the last time sometime after 11:30pm. The first time the woman came upstairs immediately and attempted to contact the guests next door on their cell phones. She mentioned they were basically renting the room while their condo was being finished. No luck but at least she tried and offered to keep trying. At that point it hadn’t bothered my son and I assumed the dog would likely tire by the time we were ready for bed. Unfortunately this continued for almost three hours. I called guest services twice more when I was unable to sleep and the dog had woken my son. The man who answered said he would come upstairs and I never heard from him again. Finally sometime after 12:30am with the dog still making noise, I fell asleep. No one followed up to see if or how the problem was resolved that night or the following morning. Even after responding to the hotel manager’s ‘thanks for staying’ email with my experience and feedback, no response or reaction from the hotel. While I realize there wasn’t much the hotel staff could have done, at $400 for the room, taxes and parking, I would have expected a better experience and response.
Definitely a nice property and location but probably wouldn’t consider going back – there are too many other choices where I feel more valued as a guest and customer.