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Reviewed 1 October 2022 via mobile

Stopped here at the 2nd floor bar with friends who were staying at the hotel. Very friendly bartender (Brad) who made us feel right at home and mixed some great cocktails for us. Nice decor and would definitely come back.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank Mikes12345678
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Brian Smith, General Manager at Hotel AKA Boston Common, responded to this reviewResponded 6 October 2022

Thank you Mikes12345678! So happy you were able to join us in Better Sorts Social Club which has recently reopened for breakfast and bar service. We agree, Brad makes great drinks and we will share your feedback with him to recognize his skills. Come back and see us (and Brad) again soon.

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Reviewed 14 September 2022

As the title states, we literally have nothing buy glowing things to say about this amazing property. We booked this hotel for our wedding suite as well as a room block for our guests. We booked a Hub Suite for my husband and his groom party and we booked the Penthouse suite for me and my bridal party. Before I get to the amazing staff, every room in this place is impeccable. The Hub Suite was very spacious and a great style, but the penthouse suite was completely unreal. With spanning views of the city, it was a complete once-in-a-lifetime stay.

Now for the staff. Christoph, the Direcor of Sales, was amazing throughout our entire planning process. He was patient, attentive, and so helpful whenever we needed to make changes, add rooms, or. make special requests. Sean, the Front Office Manager went above and beyond for us and all of our guests the entire time we were there. He was so friendly, and really went out of his way to make sure everything was perfect during our stay.

Everyone on the maintenance and housekeeping staff was amazing (I'm so sorry not to remember their names so they get the credit they deserve!) and were attentive and timely anytime we needed anything.

To top it all off, this hotel is centrally located to all Boston tourist attractions including Faneiul Hall, Beacon Hill, North End, and more!

Whether you're looking for a special event or just a stay while you're in town, you won't find a hotel better than this.

Date of stay: August 2022
    • Sleep Quality
    • Rooms
    • Service
1  Thank maddiemaddern
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Brian Smith, General Manager at Hotel AKA Boston Common, responded to this reviewResponded 15 September 2022

Thank you maddiemaddern for sharing this feedback. It is wonderful to hear how the staff here made for a great experience for you and your guests. Our Penthouse suite is really something special with unmatched views of our great city. We wish you and your spouse all the best and many years of happiness together. Hope you will come back and see us to celebrate some anniversaries!

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Reviewed 13 September 2022

I would not recommend staying here to anyone who is looking for comfort - maybe just if you're in and out for the night from the airport or something. The room was sub par overall. The staff was honestly kind of a mess of a situation, I know they laid nearly everyone off last year so perhaps it's just a bad culture there. I had staff yelling on their phones outside of my room at midnight, probably before heading home for the night. I requested a rollaway bed, which they said should be fine on the phone and said would be "right up" when I checked in. It never came, and the staff actually yelled at me on the phone when I checked back more than once and hung up on me. I asked the staff's name so I would know who to ask for if the issue persisted, and she said "none of your business" or something eerily similar before slamming the phone down. All in all, not worth the money (or any money IMO). BTW, I think the woman on the phone was named Yelly but of course, I can't confirm since she wouldn't tell me. It was on the morning of Wednesday 9/7/22 around 8am, she had just gotten in.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank StephTT18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Brian Smith, General Manager at Hotel AKA Boston Common, responded to this reviewResponded 14 September 2022

Hello StephTT18 and thank you for providing the review of your stay with us. My sincere apologies for the inconveniences you experienced and I greatly appreciate you bringing them to our attention. This is not the type of experience that is in line with our standards and we are reviewing this feedback with our team to better understand how we can continuously improve on our product and service.

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Reviewed 10 September 2022 via mobile

If I could give this hotel a “10”, I would. Everything about this hotel was top notch: the convenient location on the Freedom Trail, the upscale decor and amenities in the room, and the evening hosted Happy Hour featuring selected wines. But the best part of our stay was the excellent customer service we received from the moment we checked in to the time we checked out. In fact this staff rates at the top of any hotel we have stayed at. Good customer service is expected when everything is going well during a stay. But when something unfortunate happens, as it did during our stay with a medical issue, the staff worked as a team to make sure we were given the best care, and followed up continually. The amazing team included the front office/reception desk staff: Enan, Mitch, Wendy, Sean, Shirley and Yary; and the housekeeping staff of Amy and Adee. We are returning to Boston in 2023 and will definitely book the Kimpton Nine Zero

Date of stay: September 2022
Trip type: Travelled as a couple
1  Thank Mimi M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Brian Smith, General Manager at Hotel AKA Boston Common, responded to this reviewResponded 12 September 2022

Wow Mimi M! Thank you for the tremendous feedback. Love to hear how many of our great team members made an impact on your experience. Hope everyone is doing well and the rest of your travels went as planned. We look forward to seeing you next year!

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Reviewed 31 August 2022 via mobile

Prior to staying, I read some of the mixed reviews so was prepared for any surprises. To my surprise, room was clean and Sean texted me periodically to check on the stay. Location is great and 10-15 minutes from South Station, Beacon Hill, Newbury Street/Back Bay, Chinatown, Quincy Market and North End. Very pet-friendly and free wine in the lobby from 5-6 pm daily. Check-in and check-out were easy and no billing issues (pending charges added at check-in for incidentals but reversed upon check-out). Overall, a great experience.

Room tip: Social hour wines change monthly No restaurant in hotel but many choices nearby Near Park Street T Room key needed for access to elevator
Date of stay: August 2022
Trip type: Travelled with family
1  Thank Dragonguy888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Brian Smith, General Manager at Hotel AKA Boston Common, responded to this reviewResponded 1 September 2022

Many thanks Dragonguy888! We appreciate you staying with us and taking the time to review your experience. It is great to hear all went well and Sean was looking after your stay. We look forward to welcoming you back again soon.

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