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Reviewed 4 October 2018 via mobile

Terrible customer service in dining room . Had to wait forever to get food and the orders were wrong and waited forever again to get checks.
No pens with ink to sign credit card.
Front desk good! Valet good and most helpful. Only one luggage cart
And very very slow bellman and
rude and threw bags into cart and again in room. Management needs
To pay more attention to details.
Stayed here twice with my sisters to be near airport. You would be wise to choose another location until this one can get it together.

Stayed: October 2018, travelled with family
Thank Janice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanS6918, Guest Relations Manager at Wyndham Boston Beacon Hill, responded to this reviewResponded 11 October 2018

Dear Janice,

Thank you for taking the time to write us a review of your recent stay with us at Wyndham Boston Beacon Hill. Please know, we have read your comments and will be addressing them with our staff. We are thankful you found our front desk and valet teams to be of high quality service and we will be sure to push our staff to create that same level of satisfaction all throughout the hotel.

Thank you,
Ryan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

Good location, very helpful staff, clean room and very comfortable bed. Would stay here again. A few blocks from the bay, it is walkable. Metro station just down the road and Boston easy to get around. I would stay at the Wyndham chain again in another city, I had no complaints at all.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jlawto110583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanS6918, Guest Relations Manager at Wyndham Boston Beacon Hill, responded to this reviewResponded 11 October 2018

Dear Guest.

Thank you for taking the time to write us a review of Wyndham Boston Beacon Hill. We are happy to hear everything went so well with your visit and for a five bubble review we are most thankful. When you do visit another Wyndham Location be sure to, if not done already, sign up with our Wyndham Rewards program. With all of the vast amount of competition out there, Wyndham Rewards is consistently voted the best program in the world by the best hotel reviewers. Now, for a limited time, you can even have your status from another chain matched. That is, if you are a high level of another chain, you can instantly become a high level Wyndham Member.

We look forward to seeing you again soon.

Thank you,
Ryan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018

A lovely hotel situated in a quieter part of Boston yet very convenient to all the places of interest with staff that were very attentive and friendly.
The food in the dining area was first class, especially the hearty buffet breakfast which set us up for the day.
The deluxe bedroom was very spacious and user friendly with king size bed upon which we slept like logs!

  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Polly C, Guest Relations Manager at Wyndham Boston Beacon Hill, responded to this reviewResponded 3 October 2018

Dear Kevin P,

Thank you for your review.
I'm pleased to hear you enjoyed the location of the hotel and experienced excellent service during your stay. Such a great comment that you slept like logs! So glad you were comfortable and cozy with us.

Best Regards,
Polly Craig

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Reviewed 25 September 2018

Perfect location, right across the street from hospital. The staff at the Wndham hotel was very friendly and helpful. The room was very stylish and clean. Parking was also very convenient and affordable. I will be returning to Mass General for more testing and Dr visits will be staying again.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rja0228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Polly C, Guest Relations Manager at Wyndham Boston Beacon Hill, responded to this reviewResponded 3 October 2018

Dear rja0228,

Thank you for your review.

I'm glad you found our hotel to be a comfortable respite during your hospital visit.

Best regards,

Polly Craig

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Reviewed 23 September 2018 via mobile

On arrival at Wyndham, the staff are very friendly and accommodating. They make every effort to ensure that your stay is comfortable. The rooms are clean and roomy with excellent wifi. This hotel is situated within walking distance of the West End sights and shops. Having parked the car in valet parking which isn’t cheap, it is easy to walk to the tourist attractions and local restaurants in the old town. This is very conveniently placed accommodation.

Stayed: September 2018, travelled as a couple
1  Thank Margaret D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Polly C, Guest Relations Manager at Wyndham Boston Beacon Hill, responded to this reviewResponded 3 October 2018

Dear Margaret D,

Thank you for taking the time to share your experience.

It is wonderful to hear that our staff made you feel welcomed and took great care of you during your stay.

Best Regards,
Polly Craig

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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