We had an excellent stay at the W. We were treated so well by the front desk, especially Taisha who went above and beyond to make our stay memorable. The DJ was fantastic and we had a delicious breakfast at the Gallery before checking out. We would highly recommend a stay here!More
all.accor.com
Booking.com
Booking.com
Not the finest W experience unfortunately, mostly just OK. The room didn't seem to have any reliable temperature control, and also had an odd / pungent smell (not unpleasant, just very bold!). The room otherwise was huge and comfortable, but just not overall quite the experience I had hoped. Location wise, the hotel is in a great location and convenient to everything Boston has to offer.
Hello AperolLover,
Thank you for taking the time to comment on your stay. We love that you could experience all the energy that Boston has to offer, and we also appreciate feedback that helps us advance our guest's experience! We apologize for any difficulty with keeping your room a comfortable temperature and for the concerns you experienced. In the future, please know our Welcome Desk is always available to resolve any issues while you are here. We are very grateful for your patience and would love to see you again the next time you are in Boston.
Matt Tomkewicz
Insider
Great hotel, amenities and superior service. Bar area is cool, and again, great staff. From the doorman to the front desk staff, all awesome. They upgraded up to a spacious, nice room w a comfortable bed. Good location but loud street noise and DJ until one was a bit noisy. Overall, fab stay. Close to all the theatres and restaurants.
Hello CCullivan,
Thank you for the wonderful review and for taking the time to tell us about your stay at W Boston. We are glad you were impressed with our outstanding hospitality, accommodations, and amenities. We will be sure to share your enthusiastic compliments with our Talent. We also love that you enjoyed our convenient location, but we are sorry for any noise issues you experienced. We are grateful for your patience and want you to know our Welcome Desk is available 24/7, and we are always ready and willing to help make you as comfortable as possible. Boston always has something exciting going on, so we look forward to seeing you again soon. Safe travels!
Matt Tomkewicz
Insider
W hotel was great. Would definitely stay again. Paul the bellman awesome exceeded any and all expectations. Bed super comfy and room well equipped. We had a bad experience at the Gallery restaurant in the hotel- no one came to our table for about 15 mins. We left and sat at the bar for a drink- bartender so sweet but don’t order the Bloody Mary unless you love drinking vinegar.
Hello jessical67987,
It was a pleasure to welcome you to W Boston! We are delighted to know our Talent made you feel welcome and that you enjoyed our excellent accommodations. As you discovered, our beds are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. However, we apologize for the disappointing experience in our restaurant. Your specific feedback will help us improve the dining experience for all our guests. Thank you again, and we look forward to welcoming you back soon.
Matt Tomkewicz
Insider
The W Hotel is a fancy hotel , that is in the middle of the city with lots of options , checking in was very easy ,and our room was nice and adequate for what we were looking for . We had a room in the upper floor even with that you hear a lot of street noise , but you’re in the middle of the city so it wasn’t a surprise . I would absolutely recommend this hotel to anyone
Hello cmh1973,
We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. It is so great to know you enjoyed our convenient location and well-appointed rooms. However, we regret any inconvenience caused due to street noise, and we thank you for your patience. Despite this concern, we are grateful for the recommendation, and we hope to see you again at W Boston.
We wish you and your family a very Happy New Year!
Matt Tomkewicz
Insider
It's in a great location, and the rooms and common areas are really nice. Beds are extremely comfortable. Staff were friendly and considerate. Almost any attraction is within walking distance from the hotel, although the area was very quiet on the weekend post-covid.
Hello P6321BMkristenh,
Thank you for your generous review of W Boston. We love knowing we could make you feel at home in our comfortable accommodations and that our amazing Talent and never boring location added to your stay. It was a pleasure having you at our luxury hotel, and we look forward to seeing you on your next visit. Merry Christmas and Happy New Year.
Matt Tomkewicz
Insider
