W hotel was great. Would definitely stay again. Paul the bellman awesome exceeded any and all expectations. Bed super comfy and room well equipped. We had a bad experience at the Gallery restaurant in the hotel- no one came to our table for about 15 mins. We left and sat at the bar for a drink- bartender so sweet but don’t order the Bloody Mary unless you love drinking vinegar.More
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The W Hotel is a fancy hotel , that is in the middle of the city with lots of options , checking in was very easy ,and our room was nice and adequate for what we were looking for . We had a room in the upper floor even with that you hear a lot of street noise , but you’re in the middle of the city so it wasn’t a surprise . I would absolutely recommend this hotel to anyone
Hello cmh1973,
We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. It is so great to know you enjoyed our convenient location and well-appointed rooms. However, we regret any inconvenience caused due to street noise, and we thank you for your patience. Despite this concern, we are grateful for the recommendation, and we hope to see you again at W Boston.
We wish you and your family a very Happy New Year!
Matt Tomkewicz
Insider
It's in a great location, and the rooms and common areas are really nice. Beds are extremely comfortable. Staff were friendly and considerate. Almost any attraction is within walking distance from the hotel, although the area was very quiet on the weekend post-covid.
Hello P6321BMkristenh,
Thank you for your generous review of W Boston. We love knowing we could make you feel at home in our comfortable accommodations and that our amazing Talent and never boring location added to your stay. It was a pleasure having you at our luxury hotel, and we look forward to seeing you on your next visit. Merry Christmas and Happy New Year.
Matt Tomkewicz
Insider
I had wondered how the W had fared since surviving use as a college dorm during the worst of the pandemic. I was delighted to learn that the hotel is back to being an inviting property. The corner rooms are especially lovely and spacious. It is hard not to feel pampered when staying there.
Hello roxieontheroad,
We are thrilled with your generous review, and we thank you for sharing your experience at W Boston! We love offering our guests luxury style, gorgeously appointed rooms, full of energy, and access to the best of Boston through our fantastic location. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit.
Matt Tomkewicz
Insider
Everything about this hotel is wonderful the luxury to the great art detail well prepared accommodations I must say this property is six star
I am an ambassador and I was treated so not like one who has been nothing but loyal to the Marriott Bon Voy program I’ve been to many W hotels and I love them for the great energy and vibe in accommodations but geez the service at this hotel was just so sadly awful no care or appreciation even understanding putting yourself in the guest shoes not once did the front desk care to help or to even try and find a solution for us being there with the two kids in sick mother I just have no words but I do hope that you guys can live up to your name because the W was one great hotel.
Seemed like the front desk only did their job and nothing more just their job hotel is about accommodations welcoming the guest understanding the guest sadly none of those were executed. And I didn’t mean any bad by saying what I said I truly hope you guys can grow and build each other up I’m sure there’s great great customer service there but man I was embarrassed as an ambassador.
Hello promoi2022,
First and foremost, thank you for your loyalty to our hotels. We are very thankful for valued elite members like you. We feel very sorry that we were not able to show you our gratitude while staying with us on your recent stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely disappointed to learn that this was not your experience. Your feedback is valuable to us and has been addressed with our Welcome Agents to ensure we are well-poised to serve you in the future.
We would love a redo and wish you all the best with your travels!
Matt Tomkewicz
Insider
We stayed at the W for my birthday. Anna at the front desk was so informative and pleasant upon arrival . Paul that got our luggage up to the room and down from the room when we left was also was so pleasant, had a great since of humor and really added a positive vibe to our experience. So great to have met these smiling faces !!!
Hello 252jacquiep,
Thank you for your recent stay at W Boston and your gracious review. Our Talent's highest priority is making every guest comfortable by helping them feel right at home. We appreciate you calling out Paul and all our supreme Talent for their devotion to limitless service - we will share your kind words with them and thank them personally. Thank you again; we look forward to seeing you soon!
Matt Tomkewicz
Insider
