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Reviewed 21 January 2017

We noticed after coming home that the Hotel charged us twice for the room. We filed a complaint via their web form and got a case number in return. Silence followed and we sent a reminder via the regular e-mail and still no reaction! With the help of MasterCard the extra charge was removed, but still no feed-back or excuse from the hotel.
The problem started when they charged wrongly which they immediately at the desk removed and we got a new receipt. It's amazing a first class hotel doesn't provide free wifi in the rooms. We have stayed in at least 10 hotels in the last 2 years all with wifi included!

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank ralmar2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BatteryWHotel, General Manager at Battery Wharf Hotel, Boston Waterfront, responded to this reviewResponded 30 January 2017

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

Warm Regards,
General Manager

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Reviewed 21 January 2017

Have stayed here once. The location and views are excellent. Room, service and food were excellent. I will definately stay here again the next time i am in Boston. As a presidents club member I have stayed at Fairmonts all over north america, this one was very good.

Date of stay: July 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Brent K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BatteryWHotel, General Manager at Battery Wharf Hotel, Boston Waterfront, responded to this reviewResponded 31 January 2017

At Battery Wharf we always strive to master the art of personalized luxury and we were delighted to have you as our guest.

Warm Regards,
General Manager

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Reviewed 19 January 2017 via mobile

I have been staying here for years and there were so bumps along the way... that being said since the name change everything has been great! I've been here 3 times over the last 3 months and I hope each time I check in that Patrick is working the front desk. He is so helpful and friendly and remembers who I am, which after a long day is a super nice touch.

Great location on the waterfront, steps to Hanover St in the North end. Or just go to the onsite restaurant for great food and atmosphere.

Exhale spa onsite as well, state of the art fitness and spa facilities. Treated my self to a massage!

Rooms are spacious and bathrooms are fab! Ask for a double double to get a super soaker tub!

Date of stay: January 2017
Trip type: Travelled on business
Thank travelgirl1818
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BatteryWHotel, General Manager at Battery Wharf Hotel, Boston Waterfront, responded to this reviewResponded 31 January 2017

Thank you for staying with us at Battery Wharf Hotel, Boston Waterfront; we were delighted to have you as our guest. My team and I are very grateful that you took the time to tell us about your stay. We are encouraged by your review and look forward to welcoming you back in the not-too-distant future.

Warm Regards,
General Manager

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Reviewed 19 January 2017

We had a great stay at the Battery Wharf Hotel. The room was well furnished, fun for the kids and perfect for our weekend getaway.

We were given an accessible room. The bathroom was pretty cool. The shower area was large and tiled. There was no door. The kids thought it was the best.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank B2vt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BatteryWHotel, General Manager at Battery Wharf Hotel, Boston Waterfront, responded to this reviewResponded 31 January 2017

Thank you for your glowing remarks from your recent stay at Battery Wharf Hotel. We were delighted to read your affection for your guest accommodations. We couldn't be happier to know that you'll be back for another visit, and we hope it's soon!

Warm Regards,
General Manager

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Reviewed 17 January 2017

Every single staff member we encountered was friendly and helpful. They provided service with a smile and it made a difference in our stay. We were in a Premier waterview guestroom that was clean and comfortable. The room service dining was better than good as are nearby restaurants. This hotel provides a unique on-the-river experience.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Jonathan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BatteryWHotel, General Manager at Battery Wharf Hotel, Boston Waterfront, responded to this reviewResponded 31 January 2017

Thank you for your glowing remarks from your recent stay at Battery Wharf Hotel. We were delighted to read your affection for your guest accommodations as well as for our friendly staff. We couldn't be happier to know that you'll be back for another visit, and we hope it's soon!

Warm Regards,
General Manager

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