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Reviewed 10 March 2016 via mobile

We stayed at the Lenox for 4 nights. I considered several other hotels for our visit but so happy we chose the Lenox. From the moment we checked in, every employee was welcoming and hospitable. Our original room was comfortable except there was a problem with one of the beds. When we informed the front desk, they quickly moved us to an upgraded room. There are many touches that made our stay special. Coffee in the morning, hot chocolate complete with marshmallows in the afternoon, water in the fridge and delish caramels at turn down. The location is excellent with easy access to shopping, the sights and restaurants.

Date of stay: March 2016
Trip type: Travelled as a couple
Thank southcarolinacarly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 March 2016 via mobile

The friendliness of the staff is what really stood out.
Smiling faces and hello's greeted us every time we walked through the door. Room was very clean. Good toiletries. Solid choice in an upscale neighborhood.

Date of stay: March 2016
Trip type: Travelled with friends
Thank olesiabr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2016

Great old historic hotel I have a soft spot for these types of hotel properties and am realistic in my expectations. Overall, front desk staff, doormen etc were all excellent, very friendly and helpful. I did engage the concierge for a recommendation on a local comedy club or if she knew of a good one but did not really get any help. Used the smartphone and got lucky. Rooms are very small but in excellent condition. I'm a detail person and when I mean it was excellent, it looked like it could have been remodeled yesterday. No chipped paint, furniture was in good condition, hats off to housekeeping, even the plugs and sockets and small ledges appeared clean. My only beef with the room was we did get 2 complimentary bottles of water however retrieving them from the refrigerator was somewhat of a challenge as the hutch door opened against the end of the bed and opposite the hinge of the mini fridge. I did appreciate the turn down service and the selection of chocolates on the bed. Nice touch. I parked a car with valet, well, lets just say Boston is VERY proud of its parking spots. $45 a day is a screw job no matter where you stay. I paid $10/day for a Hertz Rental and $45/day for parking... go figure. We ate in the restaurant the evening we got there and service was good, food was good. Pricey as you would expect in Boston but not unexpected. Unimpressed the following morning when we came down for breakfast at 8:45 and they couldn't seat 5 people for at least 20 minutes and there were many empty tables. Went across the street to Max Brenner and had breakfast there without wait. Overall good choice, I would stay there again.

Date of stay: March 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank johnkY774HH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2016 via mobile

Just spent 3 nights at The Lenox & loved every minute. Great staff, comfortable & clean rooms, nothing was too much trouble. Food at the City Table was great, especially the brunch. Perfect location for everything, would recommend - 10/10!

Date of stay: March 2016
Trip type: Travelled solo
Thank Sema G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2016

I have been to the Lenox a number of times when I visit Boston. The Location is great next to Copley Sq., the staff is nice and the old style is very charming and personal. However sometimes "old" carries also some disadvantages. This trip we were given a large room in the third floor looking to the back. However there was some continuous noise coming from the piping. I was really tired this time so it did not bother me too much, but I think the Lenox needs to keep up the maintenance to avoid these problems

Date of stay: March 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Niko1966
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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