This was another one of those crazy trips that I was unable to book my own travel and was at the mercy of just random circumstances. This Hilton gets five-stars for rolling with each and every punch so graciously, kindly, and professionally. Thank you!!
I arrived stupid early on Wed and my room wasn't ready yet. No big deal, went to the restaurant for about two hrs, ate, read, drank a carafe of coffee - I was fine. I did the buffet breakfast, it was okay - everything one would expect of both the continental & full breakfast buffets. (I can't help it, but nothing will compare to that breakfast buffet I had in Montreal's Westin - that was just epic and never seen before, doubt I'll see or eat anything like that again!)
When I went back to the desk, Tommie was able to find me something in spite of it being an early check-in. I am so grateful to him for getting me in a room before the three p.m. check-in time otherwise that two hours would've turned into eight (which would've turned this into a different review altogether).
Tommie was awesome and gave me a room with a view from the 22nd floor - the room was big and spacious, great closet, safe, empty mini-fridge, a window that opened an inch (which I love love love to be able to open windows), and clean bathroom, sheets and...This was another one of those crazy trips that I was unable to book my own travel and was at the mercy of just random circumstances. This Hilton gets five-stars for rolling with each and every punch so graciously, kindly, and professionally. Thank you!!
I arrived stupid early on Wed and my room wasn't ready yet. No big deal, went to the restaurant for about two hrs, ate, read, drank a carafe of coffee - I was fine. I did the buffet breakfast, it was okay - everything one would expect of both the continental & full breakfast buffets. (I can't help it, but nothing will compare to that breakfast buffet I had in Montreal's Westin - that was just epic and never seen before, doubt I'll see or eat anything like that again!)
When I went back to the desk, Tommie was able to find me something in spite of it being an early check-in. I am so grateful to him for getting me in a room before the three p.m. check-in time otherwise that two hours would've turned into eight (which would've turned this into a different review altogether).
Tommie was awesome and gave me a room with a view from the 22nd floor - the room was big and spacious, great closet, safe, empty mini-fridge, a window that opened an inch (which I love love love to be able to open windows), and clean bathroom, sheets and towels. Their pool is clean and quaint, I was able to enjoy it all by myself one day and loved every relaxing second. The hot tub is awesome, it would be nice to have 15 mins instead of 10 for the jets. My one and only criticism of the hotel is I couldn't find any recycling bins in the room or lobby - not a big deal, I realize not everybody recycles, but I do like having that option available because it's something that matters to me.
When I checked out, they told me the room hadn't been paid for; even though I had emailed them the credit card authorization form about a week prior, they said they didn't have it on file. All I did was pull up the email with a Hilton Bay Back employee confirming receipt of the form, re-sent the email to the gentleman that checked me out and went on my way. The fact that nobody once bothered me about getting a payment surprised me, but can't lie - was nice. I'm glad they didn't harass me, but just waited for me to check out.
Great big thanks to the front desk staff, concierge, and everyone else who was courteous and amazing!! Will start looking into Hilton properties more often for future trips and keep Back Bay in mind for all future meetings thanks to EXCELLENT service!!!More
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