Only stayed one night so it was too quick of a visit. It’s a Marriot so you pretty much know what you are getting. Let me say the only positive thing - the location is excellent. In the Back Bay, you can walk and see so much.

The bad side is the price per night is too much for what you get. But hey, I understand, it’s the heart of Boston. Paid $400 for my one night and got zero personal service. Seems like a small thing but at least provide those tiny water bottles in the room as a complimentary service for the price we paid. Instead, they have two water bottles for $4.00 each. Only provide two bath towels (there were two adults, one child). One towel had a black grease stain. There were two long hairs in the shower. I understand this could have been a simple oversight and not that the room wasn’t cleaned, but it was still a bit sloppy. When I completed the hotel survey afterwards, I noted these things. They responded that they have those tiny complimentary water bottles behind the front desk. Who would know that?! No one offered them.

I fully expect to pay around this amount the next time I go to Boston but I think there are probably other hotels nearby that give you a bit more for your money.

This hotel has two main things going for it, the location and the views if you are on a high enough floor. Sadly the cons outweigh the pros for us. The hotel is undergoing renovation and our room on the 31st floor was subjected to noise so great that you could not hear yourself think. IMHO it is unconscionable that Marriott is putting people in rooms that will be subjected to that level of noise.

Other drawbacks - the hotel was very cold both in actual temperature in our room and in decor in the public areas. The thermostat in the room seemed to measure the temperature incorrectly; we could set the temperature well up in the 70’s and still would feel cold. (We are from New York so our experience with temps is comparable to Boston’s.) A related problem is that the thermostat shut off overnight on its own, so even if you managed to get the room warmed up when you went to bed you woke up cold. The decor in the public spaces is very cold, not warm and inviting in the least. The area where breakfast is served is a sports bar and singularly unattractive for any other use. And as is typical for hotels, breakfast was quite expensive. Fortunately there are many other food options in the area which are both nicer and less expensive. Be aware also that parking is up to $65 per night, so you’re better off to not have a car; public transit is close by.

One last comment, the day before we arrived I tried calling the hotel with a question. The phone rang 19 times before I gave up and hung up.