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All reviews great location the concierge lounge prudential center newbury street large hotel charles river fenway park duck tour high floor attending a conference valet parking lobby area copley bay skywalk convention garage
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13 - 18 of 3,984 reviews
Reviewed 23 June 2022 via mobile

I was in Boston on business for a couple of days and I stayed here for a couple of nights. I did a mid night checkin and had to wait for more than 20 mins to get the room keys. Check-in was horrible and everything was closed, no food was available for purchase.

My room was on the 30th floor and it was quite small for the rate charged. Views from the room were amazing at night.

M club on the second floor was good and served basic breakfast for elite members.

Room tip: Views from the top floor are good.
Date of stay: June 2022
Trip type: Travelled on business
Thank Srinivas B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Timothy F, Guest Services / Front Office at Boston Marriott Copley Place, responded to this reviewResponded 26 June 2022

Dear Srinivas B,

Thank you for shoring your feedback regarding your recent stay with us.

I am so sorry you experienced a delay when checking in and that our restaurant was not open at that time. Our restaurant typically operates from 6:30am - 12am. We will be sure to pass on your feedback in an effort to make the necessary improvements.

Thank you again for your feedback. We hope to have the pleasure of serving you in the near future.

Timothy F
Front Office Manager
Boston Marriott Copley Place

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2022

Yes, they are remodeling (thanks for the noise). But the room I was in (premium member, mind you) was old, worn and really not pleasant to stay in. The cabinet was still the one that housed an old tube TV, so they merely put a coffee maker in the giant hole... AC system was loud and spotty, Furniture worn. While the place is perfect for a convention and perfectly located, I would likely pick something a little less dated in the area.

Date of stay: June 2022
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank GourmandTrashPanda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Timothy F, Guest Services / Front Office at Boston Marriott Copley Place, responded to this reviewResponded 17 June 2022

Dear GourmandTrashPanda,

Thank you for sharing your feedback regarding your recent stay with us.

Thank you for your loyalty to us as one of our valued Elite members! I am so sorry that we were unable to offer you one of our newly renovated rooms. We appreciate your feedback and hope you have the opportunity to stay with us again once the renovation is completed in the fall.

Thank you.

Timothy F
Front Office Manager
Boston Marriott Copley Place

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Reviewed 13 June 2022 via mobile

We had a great stay in a newly renovated room with a wonderful view. They have a a friendly staff and we love the location of this hotel near the train station and all of the attractions of Back Bay. It’s just beautiful walk to Boston Commons also.

Date of stay: June 2022
Trip type: Travelled with friends
1  Thank Lisa491
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 June 2022 via mobile

Stayed at Copley Place years ago and the hotel still lives up to its high standards. Convenient location in downtown and walkable (20 min) to Fenway Park. Huge open lobby gives an inviting feel upon check in. Parking is pricy but all of Boston is. Convenient in and out privileges. Located in the second floor was the M Club Lounge and was one of the best lounges I’ve been in. Huge in size with plenty of seating. Coffee and even a water machine with sparkling options. Large array of hot dishes for breakfast and during the evening as well and grab and go’s for both. Def worth a stop in for breakfast and appetizers. The rooms were standard in size and nothing spectacular but clean and comfortable with a good view of downtown. Also convenient location to the shopping mall and connections via the above ground tunnel.

Date of stay: September 2021
Trip type: Travelled with family
Thank 704mattv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 June 2022

Wish I could give zero stars as my stay was abysmal. Although the bed was comfy that was the only redeeming quality of this hotel. I was serenaded all night long by the hotel’s rooftop air conditioning cubes which are akin to sleeping on an airport tarmac. There is zero soundproofing in the walls between rooms and I could hear my neighbour snoring (when he was not watching tv at 2:45am.)

Switching now to meals, I went to their breakfast buffet and was greeted with a stack of filthy plates for placing my food on— do the staff not SEE how dirty these plates are when pulled from the dishwasher? As a Bonvoy member I was amazed that this is really a Marriott hotel?!?!?! AVOID this hotel.

Date of stay: June 2022
Trip type: Travelled on business
Thank CarltonsMom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Timothy F, Guest Services / Front Office at Boston Marriott Copley Place, responded to this reviewResponded 7 June 2022

Dear CarltonsMom,,

Thank you for sharing your feedback regarding your recent stay with us here at the Boston Marriott Copley Place.

I was very disappointed to hear of your experience with us. We pride ourselves on our ability to provide our guests with a memorable stay and i am sorry that we fell short of achieving this. We have passed on your feedback to ensure your concerns are addressed accordingly. Additionally, you will be excited to know that our rooms renovation will be completed by the end of this year. This will allow us to provide all of our guests with brand new renovated rooms.

Thank you again for your feedback. We hope to have the pleasure of serving you once the rooms renovation is complete.

Timothy F
Front Office Manager
Boston Marriott Copley Place

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