We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Nearby Hotels
Reviews (4,090)
Filter reviews
4,090 results
Traveller rating
1,405
1,729
598
227
131
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,405
1,729
598
227
131
Show reviews that mention
All reviews great location the concierge lounge prudential center large hotel charles river newbury street corner room central location fenway park valet parking freedom trail copley floor conference champion starbucks bay
Selected filters
Filter
Updating list...
669 - 674 of 4,090 reviews
Reviewed 16 February 2018 via mobile

Nice hotel. Very clean. We had a spacious room. It was very quiet.
Staff was quick and responsive to requests for extra towels and hangers.
Location is very convenient. Close to trains, shopping, eating, Newbury Street. Worked out very well.

Date of stay: February 2018
Trip type: Travelled as a couple
1  Thank jmcorwin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Timothy F, Manager at Boston Marriott Copley Place, responded to this reviewResponded 25 February 2018

Dear jmcorwin,

Thank you for providing you kind feedback regarding your recent stay at the Boston Marriott Copley Place.

I was happy to see that you enjoyed your stay with us. Our staff takes great pride in providing outstanding service and I am glad they were able to leave a lasting impression on you. Here at the Boston Marriott Copley, we are always looking to make this your home away from home. Thank you for giving us the privilege of serving you. We hope to see you again in the near future!

Sincerely,

Tim Fredericks
Assistant Front Office Manager
Boston Marriott Copley Place

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2018 via mobile

Great sized rooms for city location. In the cold weather great as can walk down to the metro without going outside. But bar has rubbish service and not many facilities. But overall pleasant hotel, nice bathrooms and clean. We stayed for New Years and didn’t even get woken up. Hot on security and quick check in.

Date of stay: February 2018
Trip type: Travelled as a couple
Thank VictoriaSnedker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2018

When your first impression of a hotel is that they won't honor your reservation, it's hard for the place to seem nice at all. We tried to check in at 4:30 and the front desk manager kept saying she was sorry that there was someone else in the room we reserved--a king room with a view of the Charles to celebrate our 25th anniversary. And her offer of a double bed room with a view was not sufficient, even with a cheeky offer of a discount. Who can sleep well in a double? Sleep was not an option in the room we had to settle for--a King with no view. It was not so much the noise of drunken neighbors shouting, singing and slapping out rhythms on the wall above our heads after midnight...rather, it was the plastic mattress cover, which was impossible to take of, that kept us awake and sweating all night--even with the a/c set to 60 during February.

We must say, the staff are well trained: they protect management by preventing customers from speaking with them. Or perhaps overselling rooms is so commonplace in this hotel that the front desk supervisor has become expert at repeating over and over, "I'm sorry we don't have any rooms in that class. I'm sorry there are no managers here but me. I'm sorry I'd be willing to cancel your reservation without penalty and you can find another hotel."

Well I'm sorry Marriott thinks it's ok to break the contract of our reservation. And I'm sorry Marriott thinks wrapping mattresses in plastic is hospitable. And I'm sorry I didn't reserve at Parker House where the front desk staff are helpful, the mattresses allow for sleep, and the view is also not of the Charles. Mostly, I'm sorry my anniversary gift to my partner is ruined and we are both lying here at 2am sweaty and wide awake. That this hotel charges $12.95/day for wifi just adds insult to injury.

Room tip: Seems this hotel over books at will; even having a reservation and arriving at check-in time will not guarantee you get what you reserve.
Date of stay: February 2018
Trip type: Travelled as a couple
2  Thank oneiros
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Timothy F, Manager at Boston Marriott Copley Place, responded to this reviewResponded 16 February 2018

Dear oneiros,

Thank you for providing your feedback in regards to your recent stay.

I would like to apologize for the experience you had while staying with us. Please know that we have shared your feedback in an effort to make improvements for future guests.

If you have the time, I would love to discuss this matter further with you. Please feel free to reach out to me when you have the chance.

Thank you again for sharing your feedback with us. We hope to have the pleasure of serving you again in the near future.

Tim Fredericks
Assistant Front Office Manager
Boston Marriott Copley Place
(617) 236-5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2018

Our extended family stays in the Copley area each New Years. The Coply Marriott is a good choice. The rooms were clean, ready on our arrival at about 11:30 am. The pool and hot tub were very good. The fitness center equipment was great. The new elevator setup was the best I have seen. What a time saver! The price was competitive. A downer was the valet parking price.

Date of stay: December 2017
Trip type: Travelled with family
1  Thank gerald f
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2018

Had a great city view for our stay . Bed very comfortable,great service at the bar, and restaurant for breakfast. I had the crunchy French toast had never heard of that ,and I was very pleased.Fantastic location for a stay in Boston we will be back soon.

Date of stay: February 2018
Trip type: Travelled as a couple
Thank misut1961
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David R, Manager at Boston Marriott Copley Place, responded to this reviewResponded 12 February 2018

Thank you so much for taking the time to provide us a positive review! I am one of the leaders of the restaurant team, so I'm especially pleased that you found the service and crunchy French toast to exceed your expectations. Please come see us again next time you are in Boston!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews