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All reviews fiesta resort ocean view beach bar airport pick the hotel staff restaurants and shops bath gel hotel is in a great location other hotels in the area staff was very friendly and helpful wi fi south wing business trip the hyatt regency chinese pools sunset
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Reviewed 5 April 2018 via mobile

I stayed at the Fiesta Resort for four nights recently and it was not bad but not great.

The hotel is in a great location. Lost of places to eat and easy to walk around. The beach bar is really nice and there are usually lots of people there around sunset.

The beach was superb and although I didn’t swim in them, the pools looked clean and there were lots of people enjoying both the adult and kids swimming pools.

The gym has older equipment but it’s well equipped and I got in a couple good weight lifting days.

I wasn’t at all impressed with the room. My room needed a deep cleaning. The air conditioner vents looked like they had not been cleaned properly in a couple years. I took a face cloth and spent about 5 minutes on them and didn’t even get close to clean.

I took the cloth to the front desk. They said they were sorry but no one ever reached out afterwards. :(

The sheets and pillow cases were changed out daily. I was in the room twice while the house keeper came to clean. The floors were never vacuumed while I was there.

As it was my first time in Saipan I’m not sure of the quality of other hotels in the area so I can’t really compare exactly. I would say that overall the rooms were run down and in need of some care to remove pealing paint and rust.

Breakfast was included in my room rate. It was average and expensive (if it’s not included). I walked to IHOP for two out of the four breakfasts. Better food and half the price.

All things considered I enjoyed my stay I just think the Fiesta could use some improvement on the rooms.

Stayed: April 2018, travelled on business
Thank nicklyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Fiesta Resort & Spa Saipan, responded to this reviewResponded 6 April 2018

Dear our valued guest,

Hafa Adai from Saipan. Thank you for posting your recent review of the Fiesta Resort & Spa Saipan. We will strive to continually improve our services and rooms' condition. We apologize for the challenges you faced with the Front Desk response and your room's condition and have provided your comments to our team. Please note that your review is important to us as it allows us to improve our rooms and service.

We hope you will visit us again in the future.

Thank you.

Sean Kim
Director of Operations
Fiesta Resort & Spa Saipan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018 via mobile

The hotel is located in the heart of Garapan, very accessible to shopping areas and good restaurants. They also have a nice front beach good for sunset. Great for family outing, front desk staff are very helpful. We will visit again next time. desk staff are very helpful. We will visit again next time.

Stayed: March 2018, travelled with friends
Thank Allan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Fiesta Resort & Spa Saipan, responded to this reviewResponded 21 March 2018

Dear Allan,

Greetings from the Fiesta Resort & Spa Saipan! We're happy to hear that you enjoyed all our services during your recent stay.

We certainly appreciate you taking the time to share your comments.we're pleased to learn that you enjoyed yourself at Fiesta. If you have another trip to Saipan in the future, please consider visiting us again.
We look forward to welcoming you back to Fiesta Saipan soon.

Sean Kim
Director of Operations
Fiesta Resort & Spa Saipan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018 via mobile

I stayed here with my family on vacation recently and we truly enjoyed it.
The staff was very friendly and helpful, and accommodated all we need especially sports team at the pool.
The resort is located in the middle of all the action of Garapan. Highly recommend this to all.

Stayed: February 2018, travelled with family
Thank mullerva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Fiesta Resort & Spa Saipan, responded to this reviewResponded 20 March 2018

Hafa Adai and thank you for choosing the Fiesta Resort & Spa Saipan for your vacation. We appreciate you sharing your comments with our Trip Advisor page as it helps our future guests to learn a little bit about Saipan and the resort.

Thank you for also mentioning the quality of personalized attention and service provided by our sports & recreation staffs. We hope you'll recommend Fiesta Saipan to your friends and family visiting Saipan and we look forward to your next visit.

Sean Kim
Director of Operations
Fiesta Resort & Spa Saipan

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Reviewed 5 February 2018

I was attending an event in Saipan and had been allocated to stay at the Fiesta Resort and Spa Saipan. It was a great choice. First and foremost the people were so friendly and helpful throughout my stay. From the airport pick up by Lionel to the check-in by Gilbert and Twercy, and the lounge services by Jenny. The facilities were everything one would need including, restaurants, gym, spa, shops, tour guides and recreational activities.Good for families, groups, events and business meetings.

Room Tip: The Executive Floor provides a lounge with Breakfast, afternoon snacks and evening drinks.
  • Stayed: January 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank GuardianAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Fiesta Resort & Spa Saipan, responded to this reviewResponded 6 February 2018

Dear Mr. Jones

Greetings from the Fiesta Resort & Spa Saipan! We're happy to hear that you enjoyed all our services and amenities during your recent stay.

We certainly appreciate you taking the time to share your comments about Lionel & Gilbert, Twency, Jennifer, services, and facilities. Most importantly, we're pleased to learn that you enjoyed yourself at Fiesta. If you have another trip to Saipan in the future, please consider visiting us again.
We look forward to welcoming you back to Fiesta Saipan soon.

Sean Kim
Director of Operations
Fiesta Resort & Spa Saipan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018 via mobile

호텔의 위치가 가라판 시내와 가까워서 음식점 찾기도 쉬웠고 관광하기 편했습니다. 또한 마이크로 비치와 연결되어 비치바를 이용하는 데 굉장히 즐거웠습니다. 호텔 수영장 및 시설도 깨끗하고 좋았습니다. 무엇보다 직원들이 친절하고 분실물 보관 또한 해주셔서 마음에 들었습니다! 적절한 가격으로 사이판 관광을 다 누리시려면 피에스타 리조트 추천합니다~~

(The hotel was located close to the town of Garapan, so it was easy to find restaurants and enjoy sightseeing. We also had a great time using the beach bar because it was connected to the Micro beach. The hotel pool and facilities were clean and nice. Most importantly, I liked that the staff was kind and kept the lost articles! I recommend Piesta Resort for all Saipan tours at a reasonable price.)

Stayed: January 2018, travelled with friends
Thank Dreamer749217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Fiesta Resort & Spa Saipan, responded to this reviewResponded 12 January 2018
Google Translation

안녕하세요. 피에스타 리조트 & 스파를 이용해 주셔서 진심으로 감사의 말씀을 드리며,
항상 고객님들에게 즐거운 여행이 될 수 있도록 노력하는 리조트가 되겠습니다. 아울러 분실물을 발견하여 잘 보관한 직원과 부서에도 고객님의 따뜻한 말씀을 전달해서 보다 더 친절하고, 적극적으로 서비스할 수 있도록 하겠습니다.

그럼 가까운 시일내에 또 뵙기를 희망하며 다시 한번 사이판의 여행을 함께 해 주셔서 감사합니다.

Sean Kim
Director of Operations
Fiesta Resort & Spa Saipan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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