We were going to take the Fall Foliage ride on 11/01/2008 from Romney on the Potomac Eagle Scenic Railroad. We live near the suburbs of Washington DC about 90 miles away. The scheduled departure time for the train was 11:30 AM and we were well on our way to catch the train on time, when at 11:10AM, around 2 miles away from the Station on Route 50, just before the intersection of 28 North, there was an accident due to which the road was closed for around 25 minutes. Due to this, we and several other familes, many of whom had already purchased their tickets were stuck in traffic. Some of these families called up the station informing them of their status and requesting that they hold the departure of the train until their arrival. The train staff had even agreed to hold the train for us. When the road was finally cleared, we were only able to be at the station at 11:45AM inspite of all our efforts. Upon arrival we found that the train had departed and the counters closed and no one was available to talk to. In all, five to six families (around 14-15 people in all) were not accomodated inspite of notifying the train officials. We have two kids who were very eager to take the train ride and we are very disappointed by the Service and the indifference of a genuine situation. The place is in the middle of nowhere without too many signs, so if you plan to make a trip here go way ahead in time, otherwise there will not be a single customer rep to assist you.
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