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Reviews (1,157)
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24 - 29 of 1,158 reviews
Reviewed 2 weeks ago

Overall the staff were excellent and the room was clean and tidy. The food in the restaurant was very good, if a little expensive, as was the wine. Excellent location as Moss Vale is just down the road and it is central to all you may wish to see in the Southern Highlands. We booked through Luxury Escapes and received a bottle of wine, 18 holes of golf on the local course and a $25 voucher towards the cost of other expenses, free breakfast, which was very good. The building itself is showing its age a bit and needs some work.

Room Tip: Great for a two or three day visit, with Golf added.
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elise M, Front Office Manager at Peppers Manor House, responded to this reviewResponded 1 week ago

Dear Graham W,

Thank you for taking the time to share your feedback,

We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

It is feedback like this that we learn from and use to improve.

Please do not hesitate to contact me directly on your next visit. We look forward to welcoming you back.

Kind Regards,
Elise Martin
Front Office Team Leader

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Attended dinner for a work function. Immediately relaxed upon arrival where we were greeted by friendly staff. Function room was set up beautifully and was very welcoming. Food was amazing and we will definitely be back.

Stayed: June 2018, travelled on business
Thank feemac69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elise M, Front Office Manager at Peppers Manor House, responded to this reviewResponded 1 week ago

Dear feemac69,

Thank you for sharing your recent stay experience with the TripAdvisor Community!
Your kind words were shared with the whole team with great appreciation. We value your endorsement of our services, location and facilities.
We truly look forward to welcoming you back to the Peppers Manor House in the near future and to have the opportunity to serve you.

Kind Regards,
Elise Martin
Front Office Team Leader

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Obtained a voucher which made the night exceptionally good value for money for the type of property. Beware all drinks and food are 5 star priced, in keeping with the establishment.
Service is mainly by bell but very attentive. Great setting with lovely fires and you can seek out a room in the manor for privacy if you so wish.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jasondrever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elise M, Front Office Manager at Peppers Manor House, responded to this reviewResponded 2 weeks ago

Dear jasondrever,

Thank you for sharing your recent stay experience with the TripAdvisor Community!

Your kind words were shared with the whole team with great appreciation. We value your endorsement of our services, location and facilities.

We truly look forward to welcoming you back to the Peppers Manor House in the near future and to have the opportunity to serve you.

Kind Regards,
Elise Martin
Front Office Team Leader

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

What a beautiful place to stay, staff were friendly, surroundings were perfect. Their was a young lady that was on the front desk Late Saturday night that was so nice. Only hiccup was the frig in our (unit 25) kept waking us up every so often.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank blunne651885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elise M, Front Office Manager at Peppers Manor House, responded to this reviewResponded 2 weeks ago

Dear blunne651885,

We appreciate your glowing review and I am delighted that you found so many aspects of your stay enjoyable and to your liking.

We are always looking for ways to exceed our guest expectations, and I am pleased your stay was excellent. Your feedback inspires us to continue the pursuit of the perfect stay.

Thank you for being our guest, and hope you will grace us as a guest in the near future and welcome you to contact me directly when planning a visit.

Kind Regards,
Elise Martin
Front Office Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Lovely area, wonderful short break. Although it was winter, most days were clear and crisp. Wherever we went there were warm and inviting fireplaces. Interesting vineyards, villages and local attractions. Travelling through Sydney is never a joy but we will definitely be back to the Southern Highlands when we have more time to explore the region properly.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank keiths2307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elise M, Front Office Manager at Peppers Manor House, responded to this reviewResponded 2 weeks ago

Dear keiths2307,

Thank you for taking the time to share your recent visit to Peppers Manor House. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

We look forward to welcoming you back in the near future for another excellent Peppers Manor House experience.

Kind Regards,
Elise Martin
Front Office Team Leader

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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