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“Vilasa restaurant - Portishead”

Vilasa Indian Restaurant
Ranked #10 of 47 Restaurants in Portishead
Price range: US$16 - US$41
Description: One of North Somerset's most stunning dining rooms sitting alongside a beautiful lounge and bar in the heart of Portishead. The restaurant serves signature cuisine by Farhadur Khan (known as Jimmy locally) one of North Somerset’s most prominent Indian chefs. The menu is inspired by flavours and spices taken from the Indian subcontinent often delving in to India’s' rich culinary heritage.
Restaurant details
Description: One of North Somerset's most stunning dining rooms sitting alongside a beautiful lounge and bar in the heart of Portishead. The restaurant serves signature cuisine by Farhadur Khan (known as Jimmy locally) one of North Somerset’s most prominent Indian chefs. The menu is inspired by flavours and spices taken from the Indian subcontinent often delving in to India’s' rich culinary heritage.
Reviewed 28 February 2021 via mobile

Tried for the first time yesterday with my family, very much outstanding. Their communication and customer service was exceptional to help with my questions.
I am unable to have gluten & dairy so it’s very hard for me to eat takeaways but after speaking with the team they could make it possible for me to have my favourite dishes despite being extremely busy.
Everyone enjoyed their food and would highly recommend for a local takeaway.

Will be coming back again very soon!
Thankyou team!

Megan

Date of visit: February 2021
4  Thank P6068TNmeganh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilasa Indian Restaurant, General Manager at Vilasa Indian Restaurant, responded to this reviewResponded 3 weeks ago

Hi Megan,

We are overjoyed with this review. We pride ourselves on our customer service and communication, we’re really happy that all your questions were answered.

We are always able to help customers with dietary needs so please don’t hesitate in the future to ask for specific requirements and we’ll do our best to meet your needs.

We at Vilasa look forward to having you back.

Rihad Hussain
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a reviewReviews (54)
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12 - 16 of 54 reviews

Reviewed 25 February 2021

While staying in the local Premier Inn for work, we were struggling to find an appealing looking establishment for dinner. We are so glad we turned into The Precinct and were greeted by the friendly owners of Vilasa! Coming away from our usual dishes, we were offered personal recommendations and the food did not disappoint! Great conversation while we waited just a short time for really flavoursome, traditional dishes. We will definitely be back and can't wait to eat in house when Covid-19 restrictions are lifted. Well done to all at Vilasa for opening such a brilliant establishment during a pandemic! See you soon.

Date of visit: February 2021
    • Value
    • Service
    • Food
3  Thank hannahw0812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilasa Indian Restaurant, General Manager at Vilasa Indian Restaurant, responded to this reviewResponded 3 weeks ago

Hi Hannah,

What a lovely review. We’re delighted our staff could help you choose some unique dishes and the whole experience has been a positive one for you.

We look forward when pandemic is over and can have you for sit down meal.

Rihad Hussain
Manager

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Reviewed 23 February 2021

Staying at the Premier in for work during lockdown and this place has been needed, plus it's a good one

Date of visit: February 2021
6  Thank jakej862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilasa Indian Restaurant, General Manager at Vilasa Indian Restaurant, responded to this reviewResponded 24 February 2021

Hi Jakej862,

Thank you for your kind review. We are really happy that you have us a chance during your lockdown stay in portishead.

We hope your future stays in portishead you will continue to give us a try.

Rihad Hussain
Manager

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Reviewed 23 February 2021

After reading other reviews we anticipated being in for a real treat, decided to look past the other bad comments regarding waiting times due to being a fairly new so possibly popular choice.

When ordering for collection by us we were informed that there would be a 90 minute maximum wait for collection and we agreed and were happy to wait.
90 minutes came and went without any further update as Vilasa said they would call when ready for collection.

Made our way to carpark in anticipation that order must be ready soon and waited a further 30 minutes before ringing them for an update, so had now waited 2 hours. We were then told there had been a 'Family Emergency' thus causing the further delay and our order would be 'Top Priority' and apologies for this. If that had in fact been true it would have been nice to have updated us with a longer delay than the max 90 minutes promised!

Waited another 40 minutes for our 'Top Priority' order and rang again to say if food wasn't ready in 5 minutes to cancel order as now heading towards 3 hours from first calling in order!

Was then told they had tried to call us to say ready but couldn't get through, find this extremely difficult to believe as had mobile phone signal and were sat 100 yards from Restaurant watching the staff go about their business.

Collected food and they did apologies for delay and hoped we enjoyed the meal.

Thought that would be the end of the disappointment.

I or my whole Family appear to have lost our taste buds(NOT COVID!) .
I cannot see where other people are raving about the quality of this food.

Chicken Korma was fine,

Chicken Tikka and although aware not the spiciest of dishes was bland and tasteless.

Lamb Bhuna was extremely tough to chew.

Finally Gunpowder meat, now I like my dry Indian dishes but this was very dry, taste was disappointing and again bland, the other reviewer who raved about this dish must had had it prepared by someone else.

Can't express how disappointed we were with this Restaurant and find other reviews difficult to believe.

Although they offered an apology there was no reduction in price or even a couple of freebies offered for what was at the end of the day a 3 hour wait!

This is not a cheap Takeway Restaurant by any stretch need to up their game Hugely.

Date of visit: February 2021
    • Value
    • Service
    • Food
Thank cs845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilasa Indian Restaurant, General Manager at Vilasa Indian Restaurant, responded to this reviewResponded 24 February 2021

Hi cs845,

Thank you for taking time out to write this review. We’re really disappointed that your experience with us was a negative one.

As you can see from the many positive reviews we pride ourselves on high standards when it comes to food and customer service.

Would you be able to give me the time and date of your order as well as the name on the order so we can investigate this further?

Rihad Hussain
Manager

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Reviewed 21 February 2021 via mobile

Wow. Another level of Indian take away. Manager couldn’t be more helpful, very friendly and kept us informed of delivery time. We appreciate they are very busy and times cannot be to the minute. The standard of the food was incredible. Fresh and great flavours. Cannot wait to order again. Would recommend the king prawn biryani

Date of visit: February 2021
5  Thank Louisevstewart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilasa Indian Restaurant, Owner at Vilasa Indian Restaurant, responded to this reviewResponded 24 February 2021

Hi Louises,

We are delighted with your first experience of Vilasa, we really appreciate the kind review. We hope your father had an amazing birthday and we could contribute with some amazing food!

Our manager is alway at hand to help whenever possible, it was no trouble for him. We look forward to you ordering with us again.

Shubna
@ Vilasa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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