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trevor

holiday at las marismas

5.0 of 5 bubblesReviewed 18 Sept 2020
we have just returned home from what we can only describe as a wonderful holiday,
all the staff where wonderful especially the lady on reception(sorry we did not get your name)we went self catering but everything you needed was in our room,we had a beautiful view of the gardens and pool from our balcony,room 2203.bed linen and towels where changed and room cleaned every other day,we where also invited to a bbq to celebrate the opening of there new terrace which we thought was a very nice touch and food was excellent.we are already looking forward to coming back next year hopefully mask free but this time we will be staying all inclusive,thank you for a very nice holiday
trevor and linda
Date of stay: September 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke , Agencia/asesor at Las Marismas De Corralejo, responded to this review
Responded 22 Sept 2020
Dear Trevor and dear Linda,
we feel very, very grateful about your lovely review and must say that it was really nice to have your here with us. We all do our very best to give a good service, but having such nice guests it is pleasure rather than duty. We would be happy to welcome you back again next year and send you warm regards from all of us at Las Marismas.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,988)
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Traveller rating
1,481
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Reviewed 3 September 2020 via mobile

We have stayed at these apartments numerous times and have just returned from a week’s visit. The hotel has put in every safety measure available - residents need to use their key card to gain access to the main entrance, masks worn in reception and indoor area, and hand sanitiser dispensers readily available. A special thank you to Elke for answering my numerous emails regarding safety issues and Noellia at reception for being so helpful and friendly regarding the new rules in Corralejo. The cleanliness of the rooms remains of a high standard. We really hope we can return at Christmas!

Date of stay: August 2020
Trip type: Travelled with family
5  Thank SouthWalesDragons11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke , Agencia/asesor at Las Marismas De Corralejo, responded to this reviewResponded 4 September 2020

Dear guests,
we are really pleased to know that we could be able to help you in any way. Safety measures are really important these days for both, guests and staff, and we all are doing our best to keep up all the requested hygiene instructions. For us it was a pleasure to have you here and we are already looking forward to welcoming you back in Christmas.
Very sunny and warm regards from all of us at Las Marismas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2020

We visited hotel twice, once in 2015, second time in 2018. Both times were great. We did not dine in hotel, so cant judge the food, but all other services, hotel grounds amazing. Location great, just a stroll to center of Corralejo!

Room tip: Do not take a room by service duct. Very noisy in the morning.
Date of stay: June 2019
    • Value
    • Location
    • Service
2  Thank Katherine238
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke_Marismas, Management Assistant at Las Marismas De Corralejo, responded to this reviewResponded 4 May 2020

Dear Katherine,
thanks a lot for your brilliant rating! We would be happy to welcome you again, maybe next year... we are still doing our best to make our guests´ stay the most enjoyable as possible and we would be pleased to have you here again.
Sunny regards from Las Marismas.

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Reviewed 12 April 2020

Our stay was booked for 4 to 25 March 20 however, due to the emergency we had to leave Las Marismas on the 23rd and move to alternative accommodation. To state the obvious the whole situation was stressful in the extreme. Our flights had been cancelled and at one stage it looked like we could be on the island of Fuerteventura for months.
The Reception staff were very good in finding alternative accommodation and I am pleased to say it all worked out well in the end and we left on the very last rescue flight into London Gatwick on 29th March 20.
Noelia in particular was very sympathetic and understanding with us, but she was in a difficult position having to remove all quests from Las Marismas due to the Spanish Government`s decree for all quests to leave hotels and apartments.
We are booked for a 5 week stay from 28 Nov 20 to 2 Jan 21 at the end of the year. It is our hope all goes well and we do indeed visit. Thank you again Noelia and we hope to see you all again in the future.
Philip and Kathy. Room 1233.

Date of stay: March 2020
    • Location
    • Rooms
    • Service
1  Thank Philip S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke_Marismas, Management Assistant at Las Marismas De Corralejo, responded to this reviewResponded 13 April 2020

Dear Philip and dear Kathy,
your kind words are highly appreciated by us all and we are so happy to know that finally you were able to fly back home. It was hard work and a stressful time for all of us, guests and staff, since we found ourselves in a completely new situation which changed day by day. We are sure that we all did our best and also our guests where so nice even the situation was really difficult.
We are now looking forward to welcome you back in November and send you sunny regards from Las Marismas.

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Reviewed 15 March 2020

It is a very difficult time but the hotel are not communicating at all with guests. Different reception staff give different messages and seem to know less than we do by searching the internet. Management here have not got a plan for helping us. It sadly says a lot about the quality of the management of what is a lovely place. Difficult situations demonstrate the skills managers have. Here managers are not visible and seem not to appreciate the importance of some communication even if they are saying we only know X Y and Z. Probably won't come back because we are not confident managers can deal with anything other than the routine.

Date of stay: March 2020
1  Thank comprehend99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke_Marismas, Management Assistant at Las Marismas De Corralejo, responded to this reviewResponded 16 March 2020

Dear guests,
these days we are all living a completely new situation which is changing day by day. We have to adapt to new measures every hour and still try to give our best service according to that. You can get information about the current situation at reception, but no return flights can be organized. Please, contact your travel agency for this matter. We hope for your understanding, since only together will we be able to deal with this situation satisfactorily.
The Management of Las Marismas

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Reviewed 10 March 2020

had a great week here in February even with the Calima cloud for a day,
very good staff , easy check in, wonderful grounds
very large clean room. furniture a bit dated but thats it,
cant think of anything to fault it, will return in the future.

Date of stay: February 2020
2  Thank carlsmith17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke_Marismas, Management Assistant at Las Marismas De Corralejo, responded to this reviewResponded 12 March 2020

Dear guests,
thank you so much for this great evaluation. We would like to welcome you back, too, and send you sunny regards from Las Marismas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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