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Philip S
Exmouth, United Kingdom

23 March 2020. Last quests to leave.

5.0 of 5 bubblesReviewed 12 Apr 2020
Our stay was booked for 4 to 25 March 20 however, due to the emergency we had to leave Las Marismas on the 23rd and move to alternative accommodation. To state the obvious the whole situation was stressful in the extreme. Our flights had been cancelled and at one stage it looked like we could be on the island of Fuerteventura for months.
The Reception staff were very good in finding alternative accommodation and I am pleased to say it all worked out well in the end and we left on the very last rescue flight into London Gatwick on 29th March 20.
Noelia in particular was very sympathetic and understanding with us, but she was in a difficult position having to remove all quests from Las Marismas due to the Spanish Government`s decree for all quests to leave hotels and apartments.
We are booked for a 5 week stay from 28 Nov 20 to 2 Jan 21 at the end of the year. It is our hope all goes well and we do indeed visit. Thank you again Noelia and we hope to see you all again in the future.
Philip and Kathy. Room 1233.
Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Elke_Marismas, Management Assistant at Las Marismas De Corralejo, responded to this review
Responded 13 Apr 2020
Dear Philip and dear Kathy,
your kind words are highly appreciated by us all and we are so happy to know that finally you were able to fly back home. It was hard work and a stressful time for all of us, guests and staff, since we found ourselves in a completely new situation which changed day by day. We are sure that we all did our best and also our guests where so nice even the situation was really difficult.
We are now looking forward to welcome you back in November and send you sunny regards from Las Marismas.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,989)
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Reviewed 15 March 2020

It is a very difficult time but the hotel are not communicating at all with guests. Different reception staff give different messages and seem to know less than we do by searching the internet. Management here have not got a plan for helping us. It sadly says a lot about the quality of the management of what is a lovely place. Difficult situations demonstrate the skills managers have. Here managers are not visible and seem not to appreciate the importance of some communication even if they are saying we only know X Y and Z. Probably won't come back because we are not confident managers can deal with anything other than the routine.

Date of stay: March 2020
1  Thank comprehend99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke_Marismas, Management Assistant at Las Marismas De Corralejo, responded to this reviewResponded 16 March 2020

Dear guests,
these days we are all living a completely new situation which is changing day by day. We have to adapt to new measures every hour and still try to give our best service according to that. You can get information about the current situation at reception, but no return flights can be organized. Please, contact your travel agency for this matter. We hope for your understanding, since only together will we be able to deal with this situation satisfactorily.
The Management of Las Marismas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2020

had a great week here in February even with the Calima cloud for a day,
very good staff , easy check in, wonderful grounds
very large clean room. furniture a bit dated but thats it,
cant think of anything to fault it, will return in the future.

Date of stay: February 2020
2  Thank carlsmith17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke_Marismas, Management Assistant at Las Marismas De Corralejo, responded to this reviewResponded 12 March 2020

Dear guests,
thank you so much for this great evaluation. We would like to welcome you back, too, and send you sunny regards from Las Marismas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2020

Wow wow wow
We are here at the moment,sand storm when we arrived, now that has cleared omg what an amazing, beautiful place to stay, everything is perfect, clean and staff are amazing, I never go back to places twice but this beautiful complex has now broken my rules, let's goose the rest of the week is as amazing as the first part
Well done Las Marismas 😀😉

Date of stay: February 2020
Trip type: Travelled as a couple
1  Thank 317jennief
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke_Marismas, Management Assistant at Las Marismas De Corralejo, responded to this reviewResponded 27 February 2020

Dear guests,
it is a great pleasure to read your fantastic review. Thank you so much and enjoy every minute of your stay.

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Reviewed 26 February 2020 via mobile

This was our 4th visit to Fuerteventura. However our first time in Correlejo. From the moment we arrived and were greeted at reception by Felix, we really felt at home. Throughout our stay, the staff went above their duty tbh to help in anyway. Before arriving I sent the hotel an email with a room request, this was granted with no fuss at all. We stayed in ROOM 1244. This was the middle floor of 3. The apartment was very clean and spacious. It also got the sun on the big balcony from 10am til sunset. The hotel itself is a 7 minute walk from the ‘Main Strip’. Buses to other places around the island are also around 5-6 minute walk. We were S/C so can’t comment on the food at the hotel, however people we spoke to, couldn’t praise it more highly?!!! Whilst there, it was my birthday, and upon returning from a day out, found a bottle of wine and best wishes from the hotel in the room. On our last day, we were allowed to keep our room on free of charge, until our departure. Maybe because it was easy to do as it was in February? This was organised by Sacha at the hotel reception who is very friendly, courteous and professional. I would definitely stay at this hotel in future and would have no hesitation in recommending it to others. A lovely weeks stay. Thank you.

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank PMac49
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke_Marismas, Management Assistant at Las Marismas De Corralejo, responded to this reviewResponded 27 February 2020

Dear guests,
we are pleased to know that we all could help to make your stay perfect. Our professional staff is the most important part of our success and we would like to thank you for your kind words.
Corralejo is a great resort with many hidden corners around to discover and we feel proud to be a perfect base for starting a new adventure every day.
We are looking forward to welcome you back again and send you very best regards from Las Marismas.

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Reviewed 14 February 2020

Just got back from our second stay at this hotel and it was every bit as good as the first one . The staff from reception to the cleaners are great . The hotel itself is perfect . The pool, rooms and and the setting are all very good . To the manager of the hotel keep it up and and a big thank you to everyone .

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank Johnwhelan1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke_Marismas, Management Assistant at Las Marismas De Corralejo, responded to this reviewResponded 17 February 2020

Dear John,
your review is the sum of all we could ask for! A big thanks to you and please, come back very soon :)
Sunny regards from Las Marismas.

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