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Sightsee577560
Bristol, United Kingdom

An excellent stay, highly recommend!

5.0 of 5 bubblesReviewed 17 Aug 2021via mobile
Great hotel. Hotel was much bigger than what we expected from the pictures which was ideal for a chill out week as the number of guests were spread out across three big areas. The hotel was relatively empty when we arrived but more people quickly arrived. We loved that you could always find a free sunbed and they weren’t packed in like sardines. I’m assuming this is due to Covid, but this was excellent and encourage the hotel to keep this after restrictions ease. The pool was pretty much empty when we wanted a swim and the pool area was very quiet. It was lovely that children tended to stay at the other pool with the kids club, so adults could enjoy the peace and quiet at the other pool. Food was decent and the cocktails/bar was fantastic. We stayed all inclusive and the bartenders were very friendly and didn’t skimp on the alcohol which was fantastic. They also had a large number of cocktails on offer. The rooms were clean and large. The hotel is in a fantastic location, only a short 30 second walk to the main ‘strip’ with shops restaurants bars and cafes. We recommend ‘coco banana’ for unreal gelato!! All in all a great stay!
Date of stay: August 2021
Room Tip: Snack bar and breakfast/dinner buffet get busier the later you go so try and eat earlier to avoid...
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albert Raya Pascual, Director General at H10 Ocean Suites, responded to this review
Responded 18 Aug 2021
Dear Sightsee,

Thank you for the excellent marks you have left us on TripAdvisor!!!

To read that you loved the location of the hotel just a few meters from the Main Street, the friendliness and professionalism of our staff and above all the quality of our restaurant makes us very proud.

It was a pleasure to welcome you, and we would love to welcome you back in the future!

Best regards.

Dania Bonaiuti
PR
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,199)
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All reviews half board quiet pool shower door mama mia reception bar snack bar lovely hotel animation team pool area clearing tables the main street branded drinks ocean dreams welcome drink evening meal plenty of sunbeds close to shops
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Reviewed 15 August 2021

Stayed in this hotel July 24th 2021 for 2 weeks. And have to say from the fast and friendly check in to the check out 2 weeks later could not fault the place.
Everywhere in the Hotel was spotless. The rooms were Large and decorated Beautifully and were very comfortable. The food was lovely very varied. And have to say the puddings were delicious not mass produced as in some hotels. Drinks were another level up from normal all inclusive. Branded spirits and cocktails all made to order and were served as good as you would get in a top London hotel.
pool area was just as pictured a lovely place to relax and enjoy the sunshine.
Tea/coffee making facilities provided for 2 weeks 6 euros well worth as they replenished every day. The staff were so helpful and did everything with a smile felt very covid safe as even the lifeguard wiped the sunloungers down after each use.
And they took your temp every time you entered the hotel.
staff wore masks at all times even the poor lifeguard. Hotel is situated just off main street and only 10 mins to beach
would I stay at this hotel again and recommend to friends big fat yes from me
Loved it.

Date of stay: July 2021
    • Value
    • Location
    • Service
3  Thank Linda M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albert Raya Pascual, Director General at H10 Ocean Suites, responded to this reviewResponded 18 August 2021

Dear Linda,
We are very grateful for the review you have left on TripAdvisor and especially for the amazing feedback you have given us about the hotel and its facilities, the quality and variety of the food and the friendly and very professional staff.
It was a pleasure to have you among our guests and we hope to see you again soon.
Best regards.
Dania Bonaiuti
PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2020 via mobile

As soon as we arrived we were offered a cold drink prior to checking in, a lovely little touch. The food, staff and drinks were all perfect and to be honest if I could pick a fault then I would fail. The location is ideal as you turn right when you leave the hotel and in 200 yards you are on the Main Street. We enjoyed it so much that we booked for September of this year but given the issues with the pandemic the hotel is closed till 17th September so it’s looking like we will have to wait till next year

Date of stay: November 2019
Trip type: Travelled as a couple
1  Thank donalds668
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albert Raya Pascual, Director General at H10 Ocean Suites, responded to this reviewResponded 31 October 2020

Dear Donald,

Thank you very much from all the hotel H10 Ocean Suites**** staff for your review and leave such a good evaluation on TripAdvisor.

We are pleased to read that you enjoyed your holiday in our hotel especially thanks to our friendly and professional staff and that you have apreciated the comfortable rooms, the quiet pool area, and the great location.

It was a pleasure to welcome you and we really hope to have you back soon again… we hope as soon as posible!

Best regards.

Dania Bonaiuti
PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2020 via mobile

Lanzarote...
From an email I recieved from white suites.
Currently all properties are closed due to COVID19 with no opening date as yet,I planned to visit in August,more concerning travel companies are still selling holidays.
I appreciate that things are changing day by day.

Date of stay: July 2020
Trip type: Travelled as a couple
1  Thank Pornstar64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albert Raya Pascual, Director General at H10 Ocean Suites, responded to this reviewResponded 31 October 2020

Dear Guest,

Thank you very much for your review on TripAdvisor.

We know that the situation in these months has been very difficult and until now we had no opening date.

This week H10 has confirmed us that on November 4th 2020 we will reopen our H10 Ocean Suites****.

We really hope to see you soon.

Best regards.

Dania Bonaiut
PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2020

The hotel is fantastic. The junior suites are quite large with a large FST TV that swivels around to either face the bed or the settee. The shower cubicle could be larger but still adequate and the bathroom has two basins. We had a suite overlooking the beautifully manicured Botanic gardens with palm trees and many plants. (Room 222 this time 220 last year). There were always gardeners tidying up around the volcanic gravel. There are two large swimming pools one with a children’s area. There is only a lift from the restaurant up to the reception. If, as we did, have a room with a balcony you have to carry your’ suitcases up two flights of stair. There are only two floors so if you have mobility problems I suggest you ask for a room with a terrace.

You could ask a Porter to take your luggage up to the first floor.

The food is wonderful and you can help yourself to free Carva in the morning but no longer in the evening. The staff are wonderful, in Reception and the Restaurant. They greet you with a smile at the entrance and all the, mainly waitresses, smile and are very efficient. The hotel is a 10-15mins walk from the beach and the main shopping street.

Room tip: Only two floors. Suggest ground floor if you don't want to keep going up and down stairs.
Date of stay: April 2020
2  Thank John W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RRPPHOS, Director de Relaciones Públicas at H10 Ocean Suites, responded to this reviewResponded 15 April 2020

Dear John,

Thank you so much for your evaluation and for recommending our hotel to the Tripadvisor users.

We are very happy that you enjoyed your holiday at our hotel and appreciated the relaxing atmosphere, the pool area and the delicious food of our buffet restaurant.

We are really proud that our staff has contributed to make your stay even more delightful.

We will be always glad to welcome you back in our hotel.

Best Regards,

Dania Bonaiuti
PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2020

Normally i would review the hotel but in this unique case. Iam going to review the staff.
Having returned this morning from fuerteventura,we never really had the holiday we planned. Due to the covid19 the resort went into lockdown. We were reduced to staying in our rooms only leaving for meal times or one person allowed to go to the supermarket or pharmacy. All through this trying time for hotel guests and staff alike the magnificent staff of the H10 Ocean Suites kept up a great service with a smile on their faces. Even though many of them had familyto worry about in other parts of Spain they kept all the guests at ease. So to the management,kitchen , reception, bar, grounds plus cleaning and maintenance a huge THANK YOU for everything. Also may mention the Jet2 reps who also done their employer proud.

Date of stay: March 2020
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Alexandergl53
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RRPPHOS, Director de Relaciones Públicas at H10 Ocean Suites, responded to this reviewResponded 30 March 2020

Dear Alexander,
Thank you very much from all the hotel H10 Ocean Suites**** staff for your review at this difficult time for everyone.
We are aware that the security measures that the hotel had to apply have been hard for our guests because they have not been able to enjoy their holidays as planned, but we have complied with all these provisions ordered by the Spanish Government to guarantee the health of all our guests.
It was a pleasure to welcome you and we would love to have you back with us in the future… we hope as soon as posible!
Best regards.
Dania Bonaiuti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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