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Liz H
Romiley, United Kingdom

Fabulous hotel!

5.0 of 5 bubblesReviewed 22 Mar 2020via mobile
We were in the hotel over the lockdown and despite this the hotel and staff were wonderful! Regardless of the situation the hotel was lovely, room was clean and well equipped. The food was great, plenty of choice and really enjoyable. Pools were lovely and all in all a great place to stay in a great location. Over the lockdown the staff could not have been friendlier or more helpful at what must have been a difficult time for them. I really hope that we can return in better circumstances because it’s a lovely hotel and I wouldn’t hesitate to book again. I hope all the staff remain safe and in work as they really made a difficult situation bearable.
Date of stay: March 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RRPPHOS, Director de Relaciones Públicas at H10 Ocean Suites, responded to this review
Responded 30 Mar 2020
Dear Liz,

Thank you very much for sharing your experience with us in Tripadvisor and leave such a good evaluation.

We are pleased to read that you enjoyed your holiday in our hotel despite the very difficult situation we were going through especially thanks to our friendly and professional staff and that you have apreciated the comfortable rooms, the quiet pool area, and the great location.

It was a pleasure to welcome you and we really hope to have you back soon again!

Best regards.

Dania Bonaiuti
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 15 March 2020

March 2020
Great hotel with nice sized rooms and lovely pool areas. The staff are really nice from front desk to barman, waiter's the cleaners and gardeners. The hotel is in need of a spruce up but nothing to major. Location great, near to shops, bars, resteraunts. A couple of niggling things though, breakfasts are very basic as were the evening meals although their is a decent (albeit repetitive) choice! Cannot believe they don't do some sort of gravy when their is chicken,pork or beef on the menu so everything is really dry. Also no tea spoons for coffee or tea on a morning so if you don't ask you'll have to make do with a knife or fork to stir. Really strange. Otherwise really enjoyed our stay
:)

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank brizz d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RRPPHOS, Director de Relaciones Públicas at H10 Ocean Suites, responded to this reviewResponded 31 March 2020

Dear Brizz,

First of all, we would like to thank you for sharing your review of your recent stay with us!

We are pleased to read that you enjoyed your holiday in our hotel and especially thanks to our friendly staff and the good location near to main street with shops and restaurants and the beaches.

On the other hand, we regret that you didn’t have the same good impression of the food for breakfast and for dinner: we try to offer a wide selection of local and international food, cold and hot dishes as well as a live kitchen, but we also understand that sometimes it is difficult to reach all our guests’ tastes.

As regards the availability of teaspoons in the morning during breakfast, of course, we will certainly take in consideration your opinion in order to improve ourselves!

We would love to welcome you back with us again!

Best regards.

Dania Bonaiuti
PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2020

Just returned from the H10 Ocean Suites in Corralejo. First the positives - great location with shops, restaurants and bars a short stroll away. Staff and welcome were friendly, especially Erika on reception and Luigi the bar man who makes great cocktails. The large quiet pool was the best aspect of the hotel. Otherwise the hotel itself is a tired 3 star standard not 4 star, which was disappointing. The room was clean but basic - the furniture and finishes in need of a total upgrade. The breakfast options were poor - little decent fruit, self-serve machine coffee, processed quality bread/pastries. Luckily we were on B&B basis, so ate elsewhere for other meals. Also an annoying system where you pay on arrival for your pool towels and then get refunded at the end only if you've kept the receipt. You also pay for the room safe, kettle & tea/coffee making facilities in the room - all of which should be included. We enjoyed the pool and sunshine, but won't be staying there again.

Room tip: Recommend rooms near the quiet pool, as the other one is very noisy.
Date of stay: March 2020
    • Value
    • Cleanliness
    • Service
2  Thank suzieburge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RRPPHOS, Director de Relaciones Públicas at H10 Ocean Suites, responded to this reviewResponded 31 March 2020

Dear Suzie,

We would like to thank you for sharing your review of your recent stay with us.

It’s amazing that you spend a nice time in our Hotel H10 Ocean Suites, that you enjoyed the location, the surrounding, the warm welcome by our staff and that you felt comfortable in the pool area.

On the other hand, we regret you are disappointed about the variety of the food in the breakfast: we offer a wide variety of international and local cold and warm dishes but we can understand that sometimes is not so easy to meet all our customers’ tastes.

In any case, we would have been very pleased to prepare something special if only we had known about his exigencies!
We are always available to listen to our customers’ needs and satisfy their requests when possible.

Actually the only payment we ask for, is the kettle, and the rent of safety box (imposed by the insurance). For other services, like the pool towels, we only ask a deposit.
We invite you to take into consideration the possibility to be member of H10 club in order to take advantage of some offers or included services.

Once again we would have preferred to be informed about your impressions during your stay, so that we could have had the possibility to satisfy your special requests.

We will be pleased to welcome you again in the future and have the possibility to show you our continuous progress.

Best regards.

Dania Bonaiuti
PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2020

Overall, a very good hotel at an affordable price, in a good, but quiet location in Corralejo, which provided us with a relaxing break. Staff are all helpful and friendly with English widely spoken. The Entertainment team worked hard to put on events during the day. The evening acts, particularly a couple of the singing groups, were very good and proved popular with many guests.

Our bedroom was spacious, with a large comfortable bed, however, I think to categorise as a junior suite is an exaggeration. To use the safety deposit box was 16 euro for the week, gym use 5 euro per visit. I wasn't aware of these supplementary service charges at time of booking. Beach towels require a deposit of 15 euro, we had to wait til mid morning for towels to become available.

Biggest let down was the dining. The food was repetitive, the variety and quality of the evening meals varied significantly from one day to the next, some days just pretty poor but there were some very good days. Compared to the Barcelo hotel we stayed at in Lanzarote last year the dining experience was not of the same standard (but cost of stay similar). With the exception of the eggs, the breakfast hot food looked un-appetising. The tortilla too dry. I don't expect English pork sausages, but chorizo would have been a welcome change from the frankfurters on offer. Coffee was only available from dispensing machines and it looked like and tasted like dish water. Disappointingly, there was a lack of traditional Spanish and Canarian dishes. We did dine twice at the Italian "Mama Mia" restaurant. While the menu there is limited the quality of dishes was very good, the portions generous. The Wine menu is reasonably priced.

Despite the dining issues I would still consider staying again and overall we had a very enjoyable break with no difficulties obtaining a sun lounger.

Date of stay: March 2020
    • Value
    • Location
    • Service
1  Thank Jimmy_James_Sale
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RRPPHOS, Director de Relaciones Públicas at H10 Ocean Suites, responded to this reviewResponded 31 March 2020

Dear Jimmy James,

Thank you for sharing your opinion on Tripadvisor.

We are glad you enjoyed your stay with us although there were a few details that were not to your liking: first of all the food that you did not like because of the repetitiveness of the dishes. Every day we offer different menus trying to satisfy our customers who come from different nationalities.
In any case, we would have been very pleased to prepare something special if only we had known about his exigencies!
We are always available to listen to our customers’ needs and satisfy their requests when possible.

Anyway we are proud to read that you appreciated our restaurant à la carte Mamma Mia where we offer a quite place in romantic athmosfear with a menú of selected dishes designed by our Chef fusing authentic Italian cuisine with touches of Mediterranean cuisine and the quality of the wine selection.

Concerning the payments we ask for, is the kettle, and the rent of safety box (imposed by the insurance). For other services, like the pool towels, we only ask a deposit. In the hotel H10 Ocean Suites we do not have a gym, for that reason our guests pay a supplement of 5 Euros for using the facilities in the opposite hotel H10 Ocean Dreams****.

Last, but not least, we are pleased to read that you enjoyed your holiday especially thanks to to our friendly staff and that you have apreciated the comfortable roomos and the location.

In any case, we will take into account your feedback in order to improve ourselves!

We really hope to welcome you soon again!

Kind regards,

Dania Bonaiuti
PR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2020

Lovely suite over looking one of the pools, comfortable clean room.
Pools heated salt water, with plenty of sun beds no need to rush to claim them.
Plenty of sun umbrellas, easy walk to beach, shops in both directions.
All in all a relaxing holiday.

Room tip: Most rooms overlook one of the pools, some have sun on balcony in morning some in evening.
Date of stay: March 2020
    • Value
    • Sleep Quality
    • Service
1  Thank Ianjansaxonservices
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RRPPHOS, Director de Relaciones Públicas at H10 Ocean Suites, responded to this reviewResponded 31 March 2020

Dear Ian,

Thank you so much for sharing your experience with us on TripAdvisor!

We are pleased to read that you enjoyed every aspect of our hotel H10 Ocean Suites****.

It was a pleasure to welcome you, we would love to see you again in the future!

Best regards,

Dania Bonaiuti
PR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2020

This was our first holiday at a H10 hotel and Corralejo.
The hotel was very good and meet our expectations. Staff, facilities and location of hotel was good. Very clean hotel and not to busy. Bathroom facilities best I have stayed in. 2 lovely pools and they were both heated. Plenty of room to sit round the pools at any time of the day. Highlight of our stay was the Italian al a carte restaurant which we eat in twice. Excellent all home cooked.
Would definitely use another H10 hotel in the Canaries for another trip to a different island.

Room tip: Choose a room with a pool view
Date of stay: February 2020
    • Location
    • Sleep Quality
    • Service
1  Thank stevewG7502LZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RRPPHOS, Director de Relaciones Públicas at H10 Ocean Suites, responded to this reviewResponded 31 March 2020

Dear Steve,

We are very happy to have met your expectations and we thank you very much for your generous evaluation!

It fills us with satisfaction to know that you have appreciated the tranquillity of our hotel and its privileged location a few steps from the beach and the center, as well as our staff always attentive and helpful with our guests.

Additionally we are glad to read that you have enjoyed the delicious food of our restaurant à la carte Mamma Mia.

We will be always glad to welcome you back in our hotel or in one of our H10 hotel!!

Best Regards,

Dania Bonaiuti
PR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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