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JodieAnne

Amazing and cannot wait to book again

Review of Oasis Royal
5.0 of 5 bubblesReviewed 14 May 2024via mobile
Fantastic trip away, the apartment was amazing the swimming pool also amazing, I can recommend this apartment to anyone. 5* thank you for a great week, apartment was clean, the host were amazing, keep in touch through the week. Beach towels and bath towels were provided. A very safe area, 3 minutes walk to the beach and into town. Cannot wait to book again soon
Date of stay: May 2024
Room Tip: Parking is available but didn’t need a car as everything on doorstop
Trip type: Travelled as a couple
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1 - 6 of 94 reviews
Reviewed 15 April 2024

Stayed March2024 during carnival week for 9 nights.
The advertiser appears to use the same photos for however many units they rent on this complex as some of the photos did not match our rental which was apartment number 314 .
We Can’t fault the grounds or location of Oasis Royal but the unit that we rented was not as we expected .we found stained ripped curtains cracked mugs only one plate in the cupboard travel sized dirty kettle a filthy bathroom and balcony.
We booked with Holidu and all onward contact was with their partners @ light booking.net who after I complained sent someone who they described as ‘the responsible’ with new curtains , crockery a kettle and who cleaned the bathroom and balcony leaving 3 balcony chairs (2 were cracked )and 2 tables .The upstairs bedroom is accessed from a dangerous staircase with a top rail that wobbles and moves when touched (we were told it would cause too much dust to repair so not sure if it’s been fixed now or not ) there is no opening window just a small vent in the wall and a dirty rusty fan. It would be stifling hot up there during high season as the room is airless.
The bathroom photos show a bath but we found a dirty shower in our rental which was still not as clean as it should be even after ‘the responsible ‘had re cleaned it. Also a broken dining chair and broken cupboard door which is just wedged in place.The balcony is fitted with Astro turf it’s stained and needs a good vacuum clean.A broken dirty bench was also removed from here after we complained The front view from the balcony is lovely and is as shown in the advert however there is no privacy barrier between this (314) and the neighbouring unit and the side view is quite disgusting see the photos .
Renters/Guests are required to pick up the keys for the apartment and drop them off on departure at the airport. This is not guest friendly especially the drop off where you will arrive at the front of the airport then have to make your way round to the back to return the keys to a shuttle service office.
We have now made a formal complaint to holidu And asked for a refund, they in turn acted as a mediator between us and Lightbookings .who they describe as ‘the providers’ and are apparently responsible for the apartment . Holidu have denied any responsibility for the state of the unit saying that they are just a search engine. although payment go to them.
Our complaints to Lightbookings have fallen on deaf ears they say that our complaints were dealt with while we were there and they have had no other complaints before or after our stay and would not offer a refund and now consider the case closed . It is clear that they have no value in the lost holiday days it took for us to get the place cleaned which encroached on our holiday,or that they allowed us to walk into this apartment to find the shortcomings that we experienced .
if you rent here and find clean curtains a well stocked cupboard clean bath and balcony …you are very welcome as this came at our expense and time .I must point out again that this was apartment number 314 and my review is solely for this unit and not for the Oasis Royal Complex or any other rental on that site .

Room tip: no sun shades around pool. lovely site great location just not very nice apartment
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 464justus2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2024

The apartment was a really good size. The bedroom was very spacious with a double bed,a large living area,a large bathroom with a great walk in shower. There is a nice size kitchen area which has toaster,kettle,micro wave,full size oven,washing machine and a family size fridge/freezer. Gary met me as arranged with the keys as planned,and they were collected on departure. The locationis great, and overlooks the Aqua park at the front and Lanzarote is visible from the rear, and 20 minutes walk to Music Square. 2 minutes walk to the main street.Retro Bar,which serves meals and has great live shows, is less than 5 minutes away.
I can definitely Go Go Tours ( run by Simon Tierney) for a really great tour of the island. The trip is limited to 8 people,and you get a great tour of the island and Simon is always by your side during the tour,not like a lot of tours which take you to a place,talk for a couple of minutes and then tell you to meet back.in 20/30 minutes.
A nice small bar overlooking the sea is Cordon Blue,which is run by a really nice man Rafa.It is just a bar,no meals,but you can sit outside in the sun or shade defending on the time of the year.

Room tip: Just walk around Corralejo,down side streets,and such,you will find so much more than you would ever expect.
Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Stanley171242
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 March 2024

Loved my stay here, just off the main Street in Corralejo but like a hidden Oasis and I felt very safe as a Solo traveller. When I stayed (at Carnival) there were never any more than 10 people around the pool at once, which was lovely, lots of sunbeds available. The apartments themselves are a good size, quite basic but everything you need. My host Gary was on hand and always helpful, I'll be back for sure

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Jilmbjhgf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 January 2024

Great location at the top of the strip and 5 minutes from El Campanario shopping centre. A gated and well secured complex. Nice and quiet during the day with people relaxing around one of the three pools, although not heated and too cold to use in January. Noise from Retro Bar is heard loudly up until midnight. However, if you can’t beat them, join them. Which we did. Enjoyed our stay.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Location
Thank Q6495AFannm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2024 via mobile

The complex had lovely gardens and walkways, some areas needed attention like loose tiles on the floor...it had 3 pools but unfortunately 1 of the pools was closed which in spanish style was taking along time to do a small amount of work but luckily the other 2 pools weren't over busy. Location was fantastic as close to waterpark and campanario out of one gate and right near the strip out of a different gate which you can only get in the complex with a key. Complex was very quiet and everyone was friendly and always spoke to you. Overall a very good complex in a fab location.

Room tip: Carpark available in a secure gated area.
Date of stay: December 2023
Trip type: Travelled with family
Thank rednel1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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