Stayed March2024 during carnival week for 9 nights.
The advertiser appears to use the same photos for however many units they rent on this complex as some of the photos did not match our rental which was apartment number 314 .
We Can’t fault the grounds or location of Oasis Royal but the unit that we rented was not as we expected .we found stained ripped curtains cracked mugs only one plate in the cupboard travel sized dirty kettle a filthy bathroom and balcony.
We booked with Holidu and all onward contact was with their partners @ light booking.net who after I complained sent someone who they described as ‘the responsible’ with new curtains , crockery a kettle and who cleaned the bathroom and balcony leaving 3 balcony chairs (2 were cracked )and 2 tables .The upstairs bedroom is accessed from a dangerous staircase with a top rail that wobbles and moves when touched (we were told it would cause too much dust to repair so not sure if it’s been fixed now or not ) there is no opening window just a small vent in the wall and a dirty rusty fan. It would be stifling hot up there during high season as the room is airless.
The bathroom photos show a bath but we found a dirty shower in our rental which was still not as clean as it should be even after ‘the responsible ‘had re cleaned it. Also a broken dining chair and broken cupboard door which is just wedged in place.The balcony is fitted with Astro turf it’s stained and needs a good vacuum clean.A broken dirty bench was also removed from here after we complained The front view from the balcony is lovely and is as shown in the advert however there is no privacy barrier between this (314) and the neighbouring unit and the side view is quite disgusting see the photos .
Renters/Guests are required to pick up the keys for the apartment and drop them off on departure at the airport. This is not guest friendly especially the drop off where you will arrive at the front of the airport then have to make your way round to the back to return the keys to a shuttle service office.
We have now made a formal complaint to holidu And asked for a refund, they in turn acted as a mediator between us and Lightbookings .who they describe as ‘the providers’ and are apparently responsible for the apartment . Holidu have denied any responsibility for the state of the unit saying that they are just a search engine. although payment go to them.
Our complaints to Lightbookings have fallen on deaf ears they say that our complaints were dealt with while we were there and they have had no other complaints before or after our stay and would not offer a refund and now consider the case closed . It is clear that they have no value in the lost holiday days it took for us to get the place cleaned which encroached on our holiday,or that they allowed us to walk into this apartment to find the shortcomings that we experienced .
if you rent here and find clean curtains a well stocked cupboard clean bath and balcony …you are very welcome as this came at our expense and time .I must point out again that this was apartment number 314 and my review is solely for this unit and not for the Oasis Royal Complex or any other rental on that site .