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Reviewed 10 August 2016

We've just returned from Paguera Park (as i type this review, it was yesterday when we returned).

We booked this hotel/holiday through Thomsons. Very disappointing in whole from them as we didn't see a Thomsons rep or even a piece of paper with anything on through our whole stay. The last rep we saw was at the airport and even then they gave us the wrong information on which side the bus was at.

once on the transfer bus, we were 1 hour transferring to our hotel. Not great with a very tired 22 month old, and we'd all been up since 3am! But on the return journey it only took 20 mins to get from the hotel to the airport!
No rep in sight, and once we finally got to the hotel, nothing anywhere suggested we were in a Thomson hotel, no rep. No welcome pack or anything.
This is a hotel that has set it sights on welcoming German guests only.

We were in the block across the road, where the Family pool/area was. We were on the 4th floor. Our room was great to be fair, spacious, and very clean. Our room was a twin room with the beds pushed together and a travel cot for our daughter of 22 months. We got them to take this away as it was taking up quite a bit of room and she then shared with us.
The only negative i'd really say about the room was that the air conditioning was pretty poor. It was on full speed, and you could hardly tell it was on. The maid twice left a card in the room so that the electrics were working, leaving the air con on for when we came back to the room from the pool, and then they came the next day and took them away, which was annoying.
The other issue we found was that the information in the room on a booklet said the Pool was open at 8am, but it wasn't actually open until 10am. This wasn't really an issue as it gives you time to get your breakfast.
There weren't enough sunbeds for the amount of people travelling with their kids. So this meant you needed a good 10 mins stood waiting for the pool area to be opened and then there were Germans pushing past to get a sunbed.
The poolside bar was ok, service wasn't the best, sometimes your left waiting quite a while until someone comes from the back to serve you a pretty small drink. We were half board, so were paying 1.5 euros per cup of soft drink and only getting half of a cup, due to the amount of ice they put in the drink. One day we were told that the freezer holding the ice-creams was out of order and told to go across the road for one if we wanted one, not great for those who have kids who want ice-cream all the time.
Things being out of order was quite normal here, as the toaster at breakfast was often broken which again, is not really acceptable considering the price paid for staying here. Only having 1 toaster is not understandable for the amount of guests they have.
The strange set up for drinks was confusing for most, as it seemed to be help yourself, then from nowhere, out popped a waitress with a pad asking for your room number and to sign it. This is how the drinks/service operates, which is terrible. Why they don't have wrist bands, 2 colours to differentiate between half board and all inclusive, is puzzling. Anyway, we were happy with how they had it as a couple of times they didn't ask us and meant we got a free drink the odd time.
The staff weren't always the friendliest, especially the reception staff. They had a member of staff on at the evening meal, she just stood there, and let a lovely friendly man show you to your table.
You wouldn't know it, but there's a lifeguard on during pool time. she hides somewhere and when/if you do see her she can't see the pool. She has the cushiest job ever! Some of the older German kids (and a couple of the english kids at times) were playing in the baby pool, where the slide is, and were playing roughly, and she never came to say that they shouldn't be in there. They often came in when Water Polo was on, and they didn't want to play that.
Don't forget now, that there is now a TAX to pay. Its just over 2 euro's a day per person.
All in all, we'd return to Paguera the resort but defiantly not the hotel.
I've had a look on the Thomson website and its not longer coming up, so as we thought, it seems to have been removed.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank DawnJackson1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2016

We stayed at Peguera Park for 5 nights at the end of July. We were all inclusive and the selection and quality of the food and drinks available was brilliant. It was really nice to have table service in the evenings for drinks outside the bar too.

Like many reviews have said the resort is mainly Germans but this didn't bother us, everyone was very polite. There are two pools, an adults' and a kids' pool, which are on separate sides of the road. We never sat by the kids pool but there seemed to be lots going on over there. The adults' pool was much quieter and didn't open until 10am (so you don't need to worry about getting up too early to get a sunbed). You can hire beach towels from the hotel for a 10 euro deposit but strangely you can only collect/swap these on a Mon, Wed and Fri afternoon. It was a short walk down to the main town and the beach where you can hire sunbeds if you fancy a break from the pool. The rooms were very modern and clean with a few English channels.

For what we wanted, a very relaxing short break, this was perfect!

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank B4355XCrebeccah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2016 via mobile

I thought I'd review this hotel whilst still here. The rooms are very clean, spacious and if you're Lucky to get a high floor, the views are nice.
The restaurant is lovely, with an alfresco option, varied menus and good wine.
The staff are very polite, efficient and welcoming.
Its true to say that this hotel is predominantly catering for German guests, you notice the absence of British reps. Paguera itself is a main resort for Germans, but us Brits have been made very welcome.
Top Tip- download a German translator app as it comes in useful when perusing the menus.
There is no evening entertainment which is a shame, the kids club is not great either, there are 3 pools, 2 for the kids and 1 adults only one.
We are on day 4 of 12 and are enjoying our holiday although a little bored in the evening.

Date of stay: August 2016
Trip type: Travelled with family
2  Thank marklyons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2016 via mobile

We read a lot of reviews about this resort and hotel before we came and knew that it was mostly German. Being a Scottish family that didn't put us off as didn't want the hustle and bustle of a typically English resort. The hotel is clean and efficient and that's about where it stops.
This hotel is purely catered for Germans who are polite but far from friendly and the hotel staff either don't understand English or just don't speak to you. The hotel reception are not particularly friendly even when you ask if you can get the hotel food to at least give an English name as everything is in German.
Edward the hotel entertainer is brilliant and we had a good laugh with him. Water polo, shuffleboard etc he actually came in and livened the place up.
If you want a very quiet keep yourself to yourself holiday as a couple then this place is fine. If you have an English family and want a bit more to entertain the kids look for Palma.
The hotel pools are small. Only one is for kids of a slightly older age I.e 10 and upwards. The other is a tiny kids pool. The other bigger pool is for adults only and you get the German glare if you take your kids 12 and 14 into that pool.
All in all I was very disappointed with this hotel. The rooms are small and beds are tiny especially if you are 4 in a room (camp beds and sofa bed).
No entertainment apart from Edward.
Paguera is beautiful but not for an typical British family who want to keep their children entertained.
We wouldn't come back here in a hurry and certainly not this hotel

Date of stay: July 2016
Trip type: Travelled with family
2  Thank Phil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2016

We travelled here in June 2016. Hotel was immaculate, The décor was modern. Food was amazing, The rooms were very clean. Could not complain..
Only thing...everything was in German, Nothing in English, We did ask but was told no sorry. We weren't fussed as we were their to relax anyway. Great wee Hotel.

Room tip: Take your hired towels back before 7pm, male receptionist was a bit snappy.
Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank DRen16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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