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All reviews washing machine pool bar no air con garden furniture pool area was great small gym apartment was clean bars and restaurants minute walk family holiday pools complex hill sunbeds marbella kettle balconies
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Reviewed 3 September 2018

We stayed here for 11 nights the reception staff and general staff were all lovely, but externally it looked ok, but when you looked closer the whole site is in need of a lot of refurbishment, the rooms are outdated and dirty and the air conditioner didn`t work properly and was really loud! The balcony area has broken tiles and mould and paint flaking off everwhere, the swimming pools have half the small tiles missing from them and they are really sharp when you tread on them and there is black mould in the grout in the pool! The pool bar looks unclean too, it just needs a clean up and a paint! They need new sunbeds, they all seem to dig in your back as the covers are really badly worn through and dip down and they look old! The foyer looked the only ok area in this site! Overall It needs a lot of money and time spent on it and it would need to shut for a few monthsto do this and then it could be a really good place to stay! They had a customer rating in reception of 8.4! No way we rate you as lucky if you get a 6 from us!

Date of stay: August 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sara R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 August 2018 via mobile

Reasonably clean and fresh in the room and a fantastic sized balcony. Have to say that the maid was great, although the floors were pretty dusty. Would benefit from having a small hoover in the apartment.
Air conditioning not powerful enough to cool the rooms which were furnace like at night.
Pools were great, clean and well attended by the lifeguards and finding a pool bar was a great surprise. Lots of drink options and food available, staff here were fab. The lifeguard did a great job of chucking out some local kids who came in and went crazy in the pool (lots of kids finding their way in to the pools at night causing a disturbance too).
Not great that you have to pay for WiFi and that only 2 devices could get on even when you have signed out but free WiFi is available from the attached bar Scandals if you buy a drink or food. So don't waste your hard earned euros on the slow WiFi.

Date of stay: July 2018
Trip type: Travelled with family
Thank Popgoesthewease
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 August 2018

The flat was large and comfortable and clean also a great VerandaThe size was ideal for a family but the air-conditioning needed to be improved for the size of the flat the beds were beautiful clean and fresh swimming pool also great

Room tip: The colour scheme needs a look at bright yellow not a good idea
Date of stay: July 2018
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank TGStanford
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2018

this has to be the worst place I have stayed in just back from a 14 night stay very rude lady when we arrived we were a family of 6 my husband and I our son and his wife 2 16 year old boys no housekeeping had to ask after 5 days to be told we could only have our apartment cleaned twice more before we left nothing for the boys to do no parasols at the pool hookers coming and going police all over the place so as you can imagine I will never visit calahonda again

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank ReneeK393
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OnaHotels, Guest Relations Manager at Ona Campanario, responded to this reviewResponded 3 July 2018

Dear Renee,

I confirm you this is an apartment, not a hotel room, and cleaning service is not daily but weekly, as our housekeeping service has correctly informed and done. Everything is clearly stated at every channel, web and online site in order for our possible guests can know beforehand the conditions. It is supposed that once you book with us, you agree terms and conditions.

Regards,
Virginia
Guest Experience Ona Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018

Overall a good holiday good sized apartment with two balconies, a few niggles with the resort itself it is very tired looking flaking paint and scuffs and scratches in the apartment the complex needs an update inside and out. Very basic supplies for use in the kitchen if you are planning on self catering (a measuring jug would have been good for a start) also be warned a starter pack is in the apartment when you first go in but it is not replaced thereafter. Bit of a pain if you stay for any length of time (another thing to pack washing up liquid)

However the swimming pools and grounds were very nice (apart from cold pools as usual wish they would invest in solar panels to heat the pools there is plenty of sun). The resort staff were very helpful and friendly and very happy with Scandels the restaurant along side the hotel nice meals and again friendly staff.

It is a bit of a trek up and down to the beach and supermarkets, no getting away from the fact it is up a hill but it did give a nice view from the balcony local bus stop is just up the road easy to get to Fuengirola (and cheap) and down to beach but not very often times are shown by bus stop.
Some lovely restaurants down by the beach and a lovely boardwalk that goes on for ages,

Room tip: be aware there are no lifts steps all the way
Date of stay: May 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Watermaid18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OnaHotels, Guest Relations Manager at Ona Campanario, responded to this reviewResponded 16 July 2018

Dear guest,
Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort
.
We are sure that all your suggestions will help other customers to enjoy their stay at Ona Campanario even more.

We look forward to welcoming you back to the hotel or any other of our Ona Hotels scattered along the Mediterranean Coast and Balearic & Canary Islands, as well as in the middle of the Pyrenees. Visit our website to get some inspiration for your next holidays!

Kind regards,
Virginia
Guest Experience Ona Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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